Cyclone Anayas Mexican Kitchen Reviews
Cyclone Anayas Mexican Kitchen Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating based on 1 review; consumers are mostly dissatisfied. Recent Cyclone Anayas Mexican Kitchen reviews cite poor customer service and high prices, with reports about billing errors and difficulties getting refunds or manager help.
Key Takeaways for Future Customers
- Check your bill carefully for overcharges before leaving.
- Expect slow bar service during busy times and raise concerns with staff immediately.
Negative Feedback / Risk Areas
- Multiple customer complaints about billing errors and difficulty obtaining refunds.
- Reports of poor management behavior and inconsistent customer service.
Positive Feedback
The food is described as very good and servers like Brandon received praise for attentive service.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating based on 1 review; consumers are mostly dissatisfied. Recent Cyclone Anayas Mexican Kitchen reviews cite poor customer service and high prices, with reports about billing errors and difficulties getting refunds or manager help.
Key Takeaways for Future Customers
- Check your bill carefully for overcharges before leaving.
- Expect slow bar service during busy times and raise concerns with staff immediately.
Negative Feedback / Risk Areas
- Multiple customer complaints about billing errors and difficulty obtaining refunds.
- Reports of poor management behavior and inconsistent customer service.
Positive Feedback
The food is described as very good and servers like Brandon received praise for attentive service.
Houston, Texas
How to find my Christmas gifts done online?
- - There is no solution and Cyclone makes it hard to contact the head office.
- - I was given $300 toward meals but can't find them, and I'm disappointed.
Ive not had any solution and Cyclone makes it impossible to talk to their head office. Ive been given $300 towards meals at Cyclone online but dont know how to find them.
Still dont. Im disappointed in this service.
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Verified Reviewer |
Houston, Texas
Store 309 Gray St STE 111, Houston, TX 77002
- - Brandon, a new waiter, did well.
- - We were charged for drinks we didn't receive.
- - Kayla Williams should be reimbursed, cash or gift card.
Saturday March 16, 24 a group of 10 or so friends & I had lunch at your restaurant for my 60th birthday. Our waiter Brandon is newly employed.
He did a great job but we had trouble getting our drinks from the bar. There was another party on the other side of 30 something. We got charged for drinks we never received & one of the young ladies in our party picked up the rest of the ticket. It's very unfair to her.
We tried getting help from the managers but was not successful. Brandon also tried to get help also being unsuccessful.
We had an event to attend & didn't have time to stay & haggle over the extremely overcharged bill. This young lady Kayla Williams needs to be reimbursed if not in cash, then in a gift card.
Regards
Sandy Solis
713.419.6073
sandysolis1964@***.com
- Food was very good and the waiter brandon was very sweet
- Bar could not keep up with the two parties of tables
Preferred solution: Gift card for young lady who paid the unaccounted for remainder
User's recommendation: Watch your tickets make sure you’re getting what u ordered & not being charged for items u didn’t receive
Spring, Texas
A horrible experience as employee
- - Manager drinks on the job and asked for four ranch waters.
- - He is racist, belittles epilepsy, asks about bras, adds 20% gratuity for difficult tables.
I used to work here as a server. I was freshly 18 in high-school looking for a welcoming place to work.
Was a surprised on what I witnessed. 1. THE MANAGER AUSTIN DRINKS ON THE JOB. Thinking Im not bothered that my manager is tipsy while on the clock and THINKING I would keep it a secret.
He asked for 4 ranch waters that night. 2. AUSTIN IS RACIST. He calls a table of Hispanic or black families DIFFICULT.
He adds gratuity of 20% if he thinks the table is difficult. 3. He is insensitive and rude. We had an employee who had epilepsy and had a seizure on the clock.
He said he was faking and filed for disability which he thought was a joke. (HE SAID THIS TO ME) 4. He once asked me how many sports bras I had on. Why is a 30 something manager asking a 18 year old high school student how many bras she has on.
5. When I expressed another employee is threatening me I got fired and she got to keep her job. DONT WORK HERE AND DONT EAT FOR THIS RACIST INSENSITIVE MANAGER. 6.
He laughed whenever someone fell down the stairs. Even when a lady broke her ankle he laughed in front of her.
Save the trouble of coming to work here and dont come to eat here. There is an extremely racist and manipulative manager running this restaurant.
User's recommendation: Don’t eat here. Austin is an awful manager and takes advantage of his manager role.
HORRIBLE MANAGEMENT
- - Managers were racist toward people of color.
- - Manager drank on shift, served shots, and fired staffer for a seizure and rotations.
- - Disability was mocked.
Cyclone Anayas on the Waterway is a store full of racist managers. As an insider I used to work for the delicious Tex max company.
I was a server and if we had a table with people who are not Caucasian they would tell me oh well grat them anyway because I can already tell theyre going to be difficult. Or if my coworker was late which yes he is black he would say Black people dont have watches. My manager would drink ranch waters on the clock and would have the bartender make shots for the team. (Even if were 18.) He would tell me I need another sports bra because my current bra doesnt have enough support.
If a coworker was threatening another coworker he wouldnt address the situation and pick sides with no proof. He fired somebody for telling corporate we only do rotations. We never do sections. He fired an employee for having a seizure on the job (he had epilepsy) and was sharing personal information about how he tried to file for disability and MADE FUN OF HIM TO ME.
I was disgusted. This job and Austin the manager makes me sick to my stomach.
Why he would make fun of someones disability and be racist to people of color is crazy to me. DONT WORK HERE.
User's recommendation: Don’t even eat here. The managers will gaslight you if your food has plastic in it (which once it did) and If there’s hair, they will tell us servers to handle it ourselves.
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