Cycleworks Sanitation Reviews

Classic situation of; it does no good to complain to the company as the same people answer the phones and apparently they don't report to anyone. When asked to speak to another level of management; You are politely but directly told.., there is no one else to speak to. What a great job! Provide *** service, screw the customer.., and the consumer/customer, has no recourse other than to switch providers. Switched to this company for trash pickup, paid for a full year of service in advance and mid-way through the year..., they quit picking up our trash, stating we hadn't paid the BILL...! REALLY.. SERIOUSLY..., Everything is fine for 1/2 of a year.. and then suddenly we haven't paid. No notice of any kind. Had they at least called or written ahead of time.. we would have been able to show them the error of their ways. EVIDENCE- EMAIL, PAID CHECK, and a RECEIPT showing PAID IN FULL. When we called to tell them they didn't pick up our trash.. they advised us we hadn't paid and even though we had all the necessary paperwork and told them so.... proving differently.., they were rude and obnoxious. A better option would have been, telling us they'll send someone out right away to pick up our trash. Instead, they argued they were right. We faxed everything to them.., sent an email follow-up with the attachments and yes.. they picked up the trash two days later and then again.., did not pick it up the following week. Another call resulted in me discovering the 1 or 2 people answering the phone aren't held accountable by anyone else. I WANT THAT JOB!!!