Cybertronpc

Received a prebuilt from a 3rd party vendor that was damaged out of the box. After contacting them directly they upgraded two processor levels and my graphics card was also upgraded.

In addition to this I was given a free custom paint job with decorative graphics, and covered the shipping cost to send back the busted pc to them. No additional money was spent and they did indeed make it right.

I had to wait for the build on the new pc a bit longer but they were in contact with me throughout the entire process. I have since purchased 2 more from them by going directly to them and cutting out the middle retail hacks like Best Buy and Amazon.

Ordered a pre-built PC through Best Buy, it arrived with damaged GPU (GTX 3080), took over a month to send back and have replaced, multiple issues with getting it shipped, nearly three months after initial order, replacement graphics card arrives, also damaged. Support staff was professional, but offered nothing in recompense for disastrous experience, or replacement for the second damaged on arrival card.

So excited to receive after 3 weeks waiting my cybertron new desktop. Unfortunately I had to return it to BestBuy after open the case for the first time and find the video card out of the PCIe Slot holding in place by just one Screw.

The PCIe slot from the main board, was also damage and the broken part was found at the desktop internal floor. Was disappointing to get a 3K product and not be able to used. I will not place any bad review for the product because overall Cybertron does not deserve that and I have reorder the same product at the Best Buy once again.

Please I am placing below the data from my order I just would appreciate to have Cybertron to make sure I would receive my order without any issues. Thanks!

New BestBuy

Order #

112022****454

CLX - SET Gaming Desktop - AMD Ryzen 9 3900X - 32GB Memory - NVIDIA GeForce RTX 2080 Ti - 4TB Hard Drive + 960GB SSD - Black/RGB

Model: TGMSETRTH96

SKU: 636****QtyPrice

1$2,999.99Estimated Pickup Date:

Sat 9/5

Florida Mall

8350 S Orange Blossom Trl

Orlando, 32809-****

Bought 2 cybertron computers for my adult chilfren for the Bdays in January 2018. Hooked them up around March 2018.

One computer needed to be sent back because it did not work. Sent it back and it now works. But the second worked for about 2 months then 2 of the fans shut off. One actually flew out of the casing.

We got that fixed and a week later the motherboard caught on fire. The money you pay and what you get are not worth your time and money.

Its not worth your families saftey either. Fire Hazard please be careful.

I was looking for a gaming computer from CyberTronpc the sales guy i talked to invited me & my family down to see what they got to offer instead the guy ends up to be a total *** acting all superior like he knew every thing about computers & then tells me & my family we are all idiots ect. I reported his butt faster then u can say X-Files so heres what happened next the manager of the sales dept does not even work with me on the price of the gaming pc I'm looking at & trys to sell me a pc out of my comfortable price range wtf is with this company.