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Verified Reviewer
New Reviewer

I need the activation code for CyberScrub Privacy Suite Subscription that I purchased in April 10, 2021.

I purchased another year of the "CyberScrub Privacy Suite Subscription", and I have not received an activation code. In fact, I was charged twice; however, I did not receive any activation codes. My information is as follows: Name on Account: Cecil Maynard Order Number: 71492**** Date Purchased: April 10, 2021 Item Number: 30096****p Description: CyberScrub Privacy Suite Subscription Unit Price: $19./95 Sequential Invoice No. e5-US-2021-00****67534 Can you please help and send me the activation code? If you need to get a hold of me, my cell phone is: (305) 479-****
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ID
#2571930 Review #2571930 is a subjective opinion of poster.
Preferred solution
I purchased the CyberScrub Privacy Suite Subscription and have not received the activation code.

Unhappy with purchase

It just doesnt work and I send email and no response.dont buy
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ID
#2226857 Review #2226857 is a subjective opinion of poster.
Location
Montreal, Quebec
New Reviewer

My program is not working correctly

I have been trying to contact them for the past 3 days and cant reach anyone by phone or email, No response at all. I need this program serviced or I will cancel the program and require my money to be refunded. This is no way for a company that had a good reputation be treating a subscriber in this manner. It is almost impossible to reach someone for assistance. What is their problem.??? No one picks up the phone. All I get is a recording at both of their phones. When I follow their instructions I get no response. Is this company still in operation.??? I am beginning to wonder. I emailed them and called them over and over again with no reply. What's up.???
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ID
#1262725 Review #1262725 is a subjective opinion of poster.
Location
Alpharetta, Georgia
Service
Cyberscrub Customer Care
Reason of review
Poor customer service
Loss
$20
Preferred solution
Let the company propose a solution
New Reviewer

CyberScrub Needs to Honor Lifetime Upgrade Insurance

I purchased CyberScrub Lifetime Upgrade Insurance (LUI) with my original CyberScrub software purchase on March 14, 2004. Per the LUI agreement, I was to continue receiving all future versions of Privacy Suite (such as Privacy Suite 6.0, 7.0, etc.) at no additional charge. I contacted CyberScrub on July 15, 2017 asking for a valid license key so I could upgrade from version 5 to version 6. In response, I received an e-mail on August 11, 2017 stating the following: - "Your product [Lifetime Upgrade Insurance?] ... seems to be a very old version and is no longer supported." This comment made absolutely no sense since I have been using version 5 for years and simply wanted to upgrade to version 6 of the same software (Privacy Suite) per the LUI agreement. - "Also, please note we [CyberScrub] had informed all of our LUI customers about the cancellation of the LUI policy and started yearly subscription model way back on September 8, 2008. I received no such communication. I actually received an upgrade notice shortly after this date for a version 5 upgrade. A Knowledge Base article from November 17, 2009 (a year later than this alleged letter) stated LUI holders will get all future versions of Privacy Suite (such as Privacy Suite 6.0, 7.0, etc.) at no charge. However, LUI holders could participate in an optional Yearly Upgrade Subscription to obtain patches to clean updated third party applications. It is entirely disillusioning that a presumably reputable company would simply unilaterally void a Lifetime Upgrade Insurance policy that CyberScrub offered and I accepted through my valid purchase. If this company can take this action, I have to believe that this company will say or do anything they want despite the execution of valid license agreements. I am asking CyberScrub to honor the Lifetime Upgrade Insurance agreement that I purchased pursuit to a valid licensing agreement, and to provide a valid license key to the current version of their software (version 6). Also, I am asking CyberScrub to provide the current terms and costs of the optional annual subscription service.
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ID
#1087186 Review #1087186 is a subjective opinion of poster.
Service
Cyberscrub Software Upgrade
Pros
  • Good software
Cons
  • Unilaterally voided lifetime upgrade insurance
Reason of review
Contract compliance
Loss
$70
Preferred solution
I am asking CyberScrub to honor the Lifetime Upgrade Insurance agreement that I purchased pursuit to a valid licensing agreement, and to provide a valid license key to the current version of their software (version 6).

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