CyberScrub

no activation code code from Cyberscrub. This renewal was done in August ..

and to date no response and no activation key code received from Cyberscrub. I have emailed them (in vain) and just want my activation key code.

I purchased another year of the "CyberScrub Privacy Suite Subscription", and I have not received an activation code. In fact, I was charged twice; however, I did not receive any activation codes.

My information is as follows:

Name on Account: Cecil Maynard

Order Number: 71492****

Date Purchased: April 10, 2021

Item Number: 30096****p

Description: CyberScrub Privacy Suite Subscription

Unit Price: $19./95

Sequential Invoice No. e5-US-2021-00****67534

Can you please help and send me the activation code?

If you need to get a hold of me, my cell phone is: (305) 479-****

It just doesnt work and I send email and no response.dont buy

I have been trying to contact them for the past 3 days and cant reach anyone by phone or email, No response at all. I need this program serviced or I will cancel the program and require my money to be refunded.

This is no way for a company that had a good reputation be treating a subscriber in this manner. It is almost impossible to reach someone for assistance. What is their problem.??? No one picks up the phone.

All I get is a recording at both of their phones. When I follow their instructions I get no response. Is this company still in operation.??? I am beginning to wonder.

I emailed them and called them over and over again with no reply. What's up.???

I purchased CyberScrub Lifetime Upgrade Insurance (LUI) with my original CyberScrub software purchase on March 14, 2004. Per the LUI agreement, I was to continue receiving all future versions of Privacy Suite (such as Privacy Suite 6.0, 7.0, etc.) at no additional charge.

I contacted CyberScrub on July 15, 2017 asking for a valid license key so I could upgrade from version 5 to version 6. In response, I received an e-mail on August 11, 2017 stating the following: - "Your product [Lifetime Upgrade Insurance?] ... seems to be a very old version and is no longer supported." This comment made absolutely no sense since I have been using version 5 for years and simply wanted to upgrade to version 6 of the same software (Privacy Suite) per the LUI agreement. - "Also, please note we [CyberScrub] had informed all of our LUI customers about the cancellation of the LUI policy and started yearly subscription model way back on September 8, 2008.

I received no such communication. I actually received an upgrade notice shortly after this date for a version 5 upgrade. A Knowledge Base article from November 17, 2009 (a year later than this alleged letter) stated LUI holders will get all future versions of Privacy Suite (such as Privacy Suite 6.0, 7.0, etc.) at no charge. However, LUI holders could participate in an optional Yearly Upgrade Subscription to obtain patches to clean updated third party applications.

It is entirely disillusioning that a presumably reputable company would simply unilaterally void a Lifetime Upgrade Insurance policy that CyberScrub offered and I accepted through my valid purchase. If this company can take this action, I have to believe that this company will say or do anything they want despite the execution of valid license agreements.

I am asking CyberScrub to honor the Lifetime Upgrade Insurance agreement that I purchased pursuit to a valid licensing agreement, and to provide a valid license key to the current version of their software (version 6). Also, I am asking CyberScrub to provide the current terms and costs of the optional annual subscription service.