CyberDefender
CyberDefender Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CyberDefender has 2.9 star rating based on 2 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Recent recommendations regarding this business are as follows: "A great purchase".
Review authors value the most Diversity of Products or Services and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Khalabat, Khyber Pakhtunkhwa
Satisfied with the software
I purchased cyberDefender antivirus on my friends recommendation. At first, I didnt notice any significant difference and I thought my computer only got worse.
But that wasnt the case. I can now run heavy games on my computer without it freezing.
The speed has improved greatly. I will definitely keep the subscription running.
User's recommendation: A great purchase
Amsterdam, North Holland
Charged creditcard
My creditcard got charged twice in july by CBD*CYBERDEFENDER 801-857-**** - I dont know what this is for and would like my money back, where can I claim this?
Flushing, New York
They took my money
I asked for a refund in the amount of $49.98 from Cyberdefender on October 4. I never received the refund.
I contacted Cyberdefender on November 5, after I checked with my bank to see if a refund was received. The company put me on hold for 2 minutes and then the customer service rep said they refunded my money and I would have to take it up with my bank. However, they wouldn't tell me when they refunded my money and kept saying I had to take it up with my bank.
Even when I was online with access to my account, they told me the same thing. Every penny matters to me and I'm taking this grievance to the next level.
Lindale, Texas
Couldnt fix PC. Paid 300+and wanted more
Signed on with them in March & paid over 300 dallars for three years. Was told they would keep it running with no problem and if I did have one to call them.
After 5 try's a lady told me they couldnt fix the problem. She said she was sorry and was leading up to trying to sell me another package. I got fed up & just hung up. I was honest with them about everything and the 4 techs that ran scans never said that it couldnt be fixed.
It just wasnt. I hope that anyone thinking about useing Cyber Defender will stay with a local company. I must say this. I'm tired of these companys that think they can do as they please.
They will tell you anything you want to hear to get your money and apparently knowing they cant deliever. Yes it *** me off!!!
Hi, you need to know that cyberdefender does not exist any more. The company you are dealing with is a guthy-renker company called ustechsupport.
Funny name considering they have people in india. You should refile the complaint under guthy-renker or ustechsupport so the right people see it.
Athens, Alabama
Mycleanpc.com/CyberDefender
Have you seen the commercials on TV? I did and thought this company could help me.
WRONG! I was told by them that I have a potential HACKER on my computer and for $309.96 they could stop him before damage was done. About an hour later they said it was repaired. WRONG again!
My computer STILL kept freezing, staying on the timer, receiving error messages and items in my FAVORITES list kept disappearing. I contacted them again. I was kept in a runaround state with Customer Service Reps from 6 PM until 1 AM. They would not let me speak to technicians.
They would not let me speak to a supervisor. They flat out lied to me.
DO NOT TRUST THIS COMPANY! I have filed a complaint with the Los Angeles BBB.
Hi, you need to know that cyberdefender does not exist any more. The company you are dealing with is a guthy-renker company called ustechsupport.
Funny name considering they have people in india. You should refile the complaint under guthy-renker or ustechsupport so the right people see it.
Woodbury, New Jersey
Did not finish job.
cyberdefender fix my computer. then i had a 1 inch border on the right side of my monitor.then a tech from cyberdefender told me he could fix the monitor problem in a couple of minutes.4 hrs.
went by and no one fixed anthing. then i called them to let them know. another tech then tried to fix the monitor. we could not stay connected online together.the computer kept crashing.then i got pissed and said i am not paying for this.2 days later the c drive crashed and now i have no computer.
I SHOULD NOT HAVE TO PAY FOR THIS CHARGE!!!!! THANK YOU
Hi, you need to know that cyberdefender does not exist any more. The company you are dealing with is a guthy-renker company called ustechsupport.
Funny name considering they have people in india. You should refile the complaint under guthy-renker or ustechsupport so the right people see it.
You can also do a chargeback or reversal of your charges by asking for one with your bank or card company. I believe you can do this up to a year of the purchase but check with your bank.
Chula Vista, California
Cyber Defender by far the worst antivirus software
I purchase cyberDefender after hearing a recommendations from Leo the Tech-Guy from a popular radio station. My toughts and hopes where to improve my computer's performance and after installing CyberDefender my computer only got worst. After speaking to a few computer technitians. (Bob Hatton from Marcomm Media and Joseph Advento from JBA Networks in San Diego, California) they both told me that CyberDefender, far from being a software that will improve my computer its a virus and spyware from CyberDefender and design to steal your personal data in order for this bloodsuckers to make contact with you and persuade you to use more of their services.
My advise to all of you! Stay away from CyberDefender. Its spyware. They will not refund your money. Its a total fraud.
Mariano Garduno
I just find it funny how many people complain about the software and about how they were "tricked" into buying the software. Word of advice, shred up you Credit Cards, because you guys don't know how to use them. Its your ignorance at best.
Palm Springs, California
CyberDefender Antivirus Free isn't free and impossible to uninstall
I downloaded cyberdefender from a freeware site (yea- I know, you get what you pay for). I ran it and it found LOTS of problems that Windows LiveCare didn't.
HOWEVER, this freeware only identifies "problems". You have to register and pay to remove these mysterious problems. Here's where it gets fun. If you decline to pay, it becomes a "virus warning" popup.
I tried to uninstall but it didn't work. But boy that popup sure was working! Itried to remove it in control panel add/remove programs and THAT wouldn't work. Finally I went into program files and removed all files and folders that it would let me remove.
I was able to disable the program so that it's not *** me off every 30 seconds, but it took an hour of diligent folder searching, etc. to get rid of it.
It seems to me that CyberDefender antivirus is just plain vindictive when you decline to buy the software.
I downloaded the free version. I compared it against other full Spyware software full versions that I have on my computer.
Although my computer works fast and appears to be working properly, the CyberDefender showed that my computer has(d) 38+/- parasites. I decided to go ahead and purchase the full version to get rid of the parasites that it detected. The CD site advertised a price of $29.99 for it. I started to download it, when it was a the end of the download, 99% the download stalled.
It remained at 99% for several minutes. I contacted CD and explained to the staff what the problem was. The staff person said to me that I was going to have to pay an extra $99.00+/- to have them go thriugh my computer through remote access to remove the parasite that might be impeding for the download to be complete. In other words ...
CyberDefender is proposing to charge me an additional $99.99+/- so that I can finish downloading a software that I purchased in good faith. In my opinion, they are being bulleys as well as UNETHICAL.
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Thank you very much for your help Mr. Truth.
I will contact my bank and also follow up with filing claim against ustechsupport right away. :)
By the way, you can just call your bank and have them dispute the charges by doing a chargeback. This is the worst thing you can do to them. You get your money back and they get a fine if they exceed too many chargebacks.
Hi, you need to know that cyberdefender does not exist any more. The company you are dealing with is a guthy-renker company called ustechsupport.
Funny name considering they have people in india. You should refile the complaint under guthy-renker or ustechsupport so the right people see it.