New Reviewer

Resolved: Slow shipping and simple packaging.

I bought a sheepskin jacket on www.cwmalls.com before, it was said to be delivered within one week, but actually I waited for more than two weeks to receive it. The jacket was said to be in stock first, but later they told me they needed to manufacture it for me, so I had to wait for one more week. And I found it was packaged in a plastic bag for such an expensive item when receiving it! I just couldn't understand that, however, the jacket is good and wasn't damaged. Hope they can improve the shipping and packaging.
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Resolved
ID
#1538954 Review #1538954 is a subjective opinion of poster.
Service
Cwmalls Shipping Service
Pros
  • Good quality of the product
  • Good customer service
Cons
  • Simple packaging
  • Slow shipping
Reason of review
Problem with delivery
New Reviewer

Unfit custom coat.

I ordered a sheepskin shearling coat for my dad as the Father's Day gift, and asked for custom made service according to his figure. But when my dad tried it on excitedly, it turned out to be too small! I was a bit angry at that time as I have told them my dad's measurements clearly, and they said they would customize it for him. In this case, how could this thing happen? So I contacted the customer service via LiveChat right away and she agreed to make another coat for me. Now I have got the new one, it fits my dad well, but it's late for Father's Day. Luckily, my dad didn't be unhappy, or I would ask for refund!
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ID
#1064054 Review #1064054 is a subjective opinion of poster.
Service
Cwmalls Customer Care
Pros
  • Good quality of the product
  • Quick and effective problem handling
  • Good customer service
Cons
  • Simple packaging
  • Precision of the size of the product
Reason of review
Good customer service
New Reviewer

Good Leather Jacket But It Is Expensive

Cwmalls - Good Leather Jacket But It Is Expensive
I bought this leather jacket last week and got it yesterday, very fast shipping. It fits me very well. The quality of this leather jacket seems very good, the leather is real and there are nice prints on it. I haven't seen same one sold in local stores. My girl friend loves how it looks on me, I love the comfort and style. I just want to complain about the high price, it is too expensive, over 1100 dollars. If the price is not that high, I will definitely order another. All in all, this is a good leather jacket except for the price.
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1 comment
#1027522

Your complaint is that it is expensive?! You knew that when you bought it.

ID
#606106 Review #606106 is a subjective opinion of poster.
Reason of review
Good quality

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