New Reviewer

CW Flooring refused to stand behind faulty product sold inRockwall store.

CW Floors & Lighting sold a product with a faulty part. When I called I was told I would need to have an electrician determine what the problem was and if a part needed replacement it would be covered, but the cost of the electrician to first determine the problem, and second to make the repair when new part received would not be covered. When phone calls did no good, I wrote a letter requesting help to the Rockwall manager and the president of the company in Denton, TX. The letter was written a month ago, but no response has been received. These two service calls cost me a total of $270.
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ID
#1084077 Review #1084077 is a subjective opinion of poster.
Product
Cw Floors And Lighting Ceiling Fan
Reason of review
Warranty issue
Loss
$270
Preferred solution
Full refund

CW Floors bankrupt

I ordered carpet from CW FLoors and was very happy with the salesperson. However, two days later I researched the company, their signs indicate they belong to BBB, THey do no belong to BBB. In fact, BBB says, "There is an alert on CW FLoors," And I clicked on the alert and discovered, (verbatim from BBB website: "On 08/11/2014, the business filed for bankruptcy under Chapter 7 (Liquidation) of the federal Bankruptcy Act, case# 14-5****-cag. Those with monetary claims against the business are advised to obtain a Proof of Claim form by writing to United States Bankruptcy Court - Western District of Texas 615 East Houston Street, Room 597 San Antonio TX 78205 for resubmission to that court. The case number should be entered on the form. Claims must be submitted by 11/26/2014 According to information in BBB files, this business is no longer in business." So I cancelled my order because I am afraid they may not even be there tomorrow! Research before you buy.
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ID
#680727 Review #680727 is a subjective opinion of poster.
Location
San Antonio, Texas
Pros
  • Salesman manuel professional
Cons
  • Cw not honest about repesenting who they are
  • Bbb writeup
Reason of review
Order processing issue
Preferred solution
Full refund
New Reviewer

SCAM ARTISTS

They consistently shorted the installers of material which made the job longer and pulls you away from work. They did not give military discount like their website said they did. Owner never called me always middle man so don't know if he even knew what was going on. DON'T BUY FROM THEM. Ripped me off over 1K. Reported them to the BBB. Salesperson was always tap dancing around real answers and no help what so ever. Manager made it seem like they were helping but they really were not. I would not refer them to my worst enemy. Terrible to treat retired military that way.
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ID
#382110 Review #382110 is a subjective opinion of poster.
Location
San Antonio, Texas
Loss
$1000

About

Top CW Floors And Lighting Products

Ceiling Fan

CW Floors And Lighting Pros and Cons

Pros: Salesman manuel professional

Cons: Cw not honest about repesenting who they are, Bbb writeup

Summary

CW Floors & Lighting is a retail company which specializes in sales of carpet and flooring products. It was founded in 1976. The headquarters is based in San Antonio, Texas, United States. There are also locations in Denton (TX), Bossier City (LA), Aubrey (TX), and Rockwall (TX). CW Floors & Lighting offers the following products: carpet, hardwood, tile, natural stone, and laminate. Customers can also purchase lighting of Vaxcel, Cryst Tama, Feiss, Primo, and many other brands. The company works with home builders, architects, and interior designers. It provides virtual room designer online tool to visualize ideas related to room colors, design patterns, wall treatments, cabinetry and different flooring options. CW Floors & Lighting offers financing solutions.

CW Floors And Lighting reviews and complaints
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