This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Useless

Update by user Aug 18, 2022

No contact from CVO

Original review posted by user Jul 19, 2022
How do I best describe a CVO fire experience, probably like an 1980s Alfa Romeo, it looks the part, never works properly and it corrodes everywhere!In other words expensive, but clearly not fit for purpose as an outdoor fire! After sales is appalling too, lack of decision making and wanting their Italian manufacturers to make the decisions, which takes weeks/ months, while in the meantime you have a big useless ornament in your garden thats just an embarrassment if you have friends round, as it never works! As much use as a chocolate teapot!

User's recommendation: Buy another make.

View full review
ID
#3775935 Review #3775935 is a subjective opinion of poster.
Loss
$1500
Preferred solution
Full refund
New Reviewer

Dissatisfied customer

BR VERY CAREFUL IF PURCHASING FROM THIS COMPANY Purchased a gas fire for £2300. to have installed in my new barn conversion. Due to technical constraints relating to the flu we were unable to install the fire. CVO customer service would not help at all. the fire is still in its original packaging and all they would say is that it was out of the 14 days return window. NO polite service from customer care. No refund and No return available. We now have

User's recommendation: DO NOT USE.

View full review
ID
#2785662 Review #2785662 is a subjective opinion of poster.
Loss
$2300
Preferred solution
Full refund

SHOCKING SERVICE! Do not use