Alan H Xuv

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Updated by user Aug 18, 2022

No contact from CVO

Original review Jul 19, 2022
How do I best describe a CVO fire experience, probably like an 1980s Alfa Romeo, it looks the part, never works properly and it corrodes everywhere!In other words expensive, but clearly not fit for purpose as an outdoor fire! After sales is appalling too, lack of decision making and wanting their Italian manufacturers to make the decisions, which takes weeks/ months, while in the meantime you have a big useless ornament in your garden thats just an embarrassment if you have friends round, as it never works! As much use as a chocolate teapot!
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Preferred solution: Full refund

User's recommendation: Buy another make

anita b Qoh

Dissatisfied customer

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BR VERY CAREFUL IF PURCHASING FROM THIS COMPANY Purchased a gas fire for £2300. to have installed in my new barn conversion. Due to technical constraints relating to the flu we were unable to install the fire. CVO customer service would not help at all. the fire is still in its original packaging and all they would say is that it was out of the 14 days return window. NO polite service from customer care. No refund and No return available. We now have
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Preferred solution: Full refund

User's recommendation: DO NOT USE



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Brand new broken fire, would not replace
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Kateleen Mkr
map-marker Telford, Telford And Wrekin

Professional scammers

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Cvo Fire - Professional scammers
unfortunately I paid out a whopping £3,328.00 for purchase of my fire from theses charlatans (which they would not fit) only to be fobbed off with excuses, such as the fire pressure is incorrect and the flue is wrong etc..... also sending out second hand parts, followed by this fire is no longer in production. What do you expect if you sell customers cheap fires you acquire from ISRAEL............... They seem great until you have parted with your cash, I have been given the same treatment as yourself. very disrespectful and liars over the phone, after care sucks. if you intend to purchase a fire from theses people please either have them fit it, which they will not, or get yourself a very good solicitor. CVO criminals are very good at scamming your hard earn't cash out of your pockets. basically if this helps one individual to avoid the same problems that I have had to suffer, then I have done a good deed. save yourself over £5000.00 for fire cost and fittings and on top of that, if you go down the court route, solicitors fee and court cost too, to be added...... but beware..... these scammers are experts at what they do. only wish I had read some form of feedback before purchase, I would have been waisted the money on a Caribbean vacation. invest in a log burner from else where. good luck
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  • Compulsive liars
Reason of review:
Damaged or defective

Preferred solution: stop the scamming

map-marker Liverpool, Liverpool

Cvo flu less fire

I purchased a flu less fire from Cvo fires.I had the correct people to install the fire.This was a fully registered gas fitter.I paid people to remove my fire place and take away the old also cost me a lot of money to have the room re plasterd.The fire cost £1200.then a vent was needed at another cost to myself.I also removed my chimney breast at more cost.The fire has been in one week now and it must come out as soon as possible if I am to keep warm.the fire keeps on cutting off after a few hours. Now I am told its due to oxygen levels going down in the room and it's a safety cut out.Of course Cvo are blameing me as they say I am not using the fire properly.They are blameing everything but the fire.I think I am to be grateful to them as the safety switch is keeping me safe.They have been very nasty to me because I had the audacity to complain.They will not refund as they now say the fire is second hand even though it's only a week old.Cant wait to get it taken out.£1200 maybe this is classed as good value for money.They will not answer my emails they choose to ignore me.Although when I was enquiring to buy the fire they mailed me constantly because of cause it was in there interest.
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Reason of review:
Not as described/ advertised

Did you involve "Gassafe" I am currently dealing with manufactures faults deem by gas safe as faulty . Installation as per instructions supplied .


I'm another customer of CVO Fires and I can tell you the customer support is very bad indeed. If you buy from them you had better pray the fire works first time or you will face a lot of hassle from them.

I wish I had bought from somewhere else. Nightmare.

reply icon Replying to comment of Guest-1101506

Cvo fires are liars.There fires don't work and they WONT even answer your request for help.My advice DONT BUY.You will lose a lot of money.And I am far/ far /far from the only one who got stung.Bless all those like me (Robbed).The !!!!!!!! Are still harassing me with emails to buy a fire even after I had a break down.On a loss of out £5000 .


Cvo fires at it again ignoring genuine people.

reply icon Replying to comment of Guest-1064280

Cvo fires should be looked into for there lies and bad fires.


how does one remove a review


having a gas fire on for a few hours.... why??...

if you're that bothered about heating the house put the heating on... my gas fire is from the 80's and all it does is heat the main room it's in. Cutting off?? probably because you have it on for so long...

wish my fire would turn off if there's lack of air or whatever. Left my fire on and the flame went out...

luckily i wasnt too far away so i could avoid suffication... what I was told by my friend who is a gas engineer is that fires are a secondary heat source.

reply icon Replying to comment of Guest-954945

You have no idea what your talking about.Anyone who would be happy with a fire that cuts out every 2 hours is crazy.Ive used gas fires with warmth and satisfaction for years And that is without central heating.Why buy a fire that is useless like Cvo fires only to hang on the wall as an ornament as that's what they are useless and cold and keep going out every few hours. Such Rubbish.I have loads of back up with people who have wasted lots of money like myself only to take them out as soon as possible.Robbers they are.

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Maleigha Bzx
map-marker Newcastle Upon Tyne, England

We have a fire that has not worked since we bought it

Updated by user Jun 16, 2013

On 07.06.13 I received a threat of legal action from CVO Fires / Spirit Fires Ltd unless I remove the post below (which is a verbatim copy of an email that I sent to the CVO on 20.10.2012).

As I only wanted a working fire rather than a court case & merely looked...

Original review Jun 03, 2013
This is a direct reply to their response to my review of my dealings with them:****c4b9#allcomments

We purchased the fire at the end of 2011. It has never worked properly since day 1 as you will be able to see from the catalogue of emails sent & phone calls made over this period.

At first you told me it was the gas pressure. I rang British Gas, they sent an engineer out & informed me that they would not adjust the pressure because it was at the "optimum pressure".

You then went on to tell me it was oxygen starvation, I very much doubted that was the case due to the huge size of the room (it is far larger than the minimum room size as you are well aware!) but I went along with your directive & recommendation & consequently we have had a far larger hole made in the wall & a very large vent fitted, but still the fire does not work properly.(however our lounge is colder as a consequence).

Then after many more emails you agreed to send your engineer to visit. After over 3 months of waiting for his visit, he checked the gas pressure & found that it is fine, he checked the oxygen level & confirmed that it is also fine. He stood in my lounge, contacted Michelle in your "customer services department", informed her of his findings and his parting shot was that a new fire had been ordered and that I would get a call on the following Monday to confirm whether the replacement unit would be delivered to his address or directly here, either way he would be returning to swap it out.

I am over £1000 out of pocket & I still have a fire that switches itself off after less than an hour's use. Your suggestion is to leave us without a fire while you take it away. Essentially, it was the beginning of winter & after 10 months, you proposed to leave us without a fire (although it only works for a short period of time, it is still enough to take the initial chill off the room) & consequently with an unsightly aspect to the room.

These were not my only concerns regarding your last suggested course of action. The fire would most certainly have been returned to you in perfect condition as it has been hardly used (as we have had problems with it since we purchased it). Based on your company's propensity to place the blame for the issues on a variety of different factors (essentially anything except the product) I was concerned that the appliance would go to your workshop (for potentially a lengthy period, based on the level of urgency to resolve the problem witnessed so far) only for you to tell me that the problem was not the pressure, was not the oxygen levels, is not the appliance but it was in fact a fault with the installation (even though it had been installed by a gas Safe Registered Engineer), although I fail to see how that could be established once the fire has been uninstalled! The fact being, that we should have been compensated for the fact that we have not had a working fire since we bought it, have needed to make countless phone calls, write a copious number of emails, purchase two vents & pay for them to be fitted, had TRANSCO to check gas pressure, our own plumber to check the fire and your engineer, who ultimately confirmed that the fire was faulty and would be replaced.(We were subsequently informed that your engineer reported that the fire had been tampered with, a blatant lie! this is not something raised by your engineer and we can say with certainty that it has not been tampered with, only checked over by a gas safe engineer to ensure that it had been correctly installed) For over a year we have sat with what is essentially an ornament on the wall, while all of the time my £1000 + has been sat earning interest in your bank.

I honestly do not think that "the best solution is to arrange to collect your fire", I think that after everything we have been through with CVO/Spirit "the best solution" is to collect the existing fire & either replace it with one that works or give us a full refund.

This whole protracted episode has been a continuing source of stress, agitation & frustration. The unbelievable thing is that you now have the temerity to try to justify things publicly & to slate us, publicly, trying to hoodwink other unsuspecting people into buying your products. As I have said to you numerous times in the vast numbers of emails that I have sent to you at CVO Fires, all I have ever wanted is a fire that heats the room up & keeps me, my wife & our 2 young children warm...... that's not too much to ask is it? If you are able to work with me & to assist me to get this, or a replacement fire to work properly I will happily remove reviews, but thus far despite loads of emails & loads of phone calls you are clearly not interested.

If anyone doubts any of this, I am more than happy to provide copies of letters.emails etc & provide them with a full account of my dealings together video footage of our faulty CVO fire. I can be contacted through Facebook.
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Deron Dpf

Thank goodness I checked these reviews We had almost decided to buy one to replace our existing RobinWilley Quartz (spares no longer available). Thanks for review


CVO have no limits. On other review sites they have even got their personal friends & employees to write fake reviews for them to get their star rating up. Tut tut.


Hi there,

We are having the same problem with CVO as you do.

It appears that CVO will do nothing but try and push the problem to the installer or the gas supply.

We are most digusted and disappointed with this company and wish we never dealt with them.

As it stands, my client is upset with me to have spent over £3500. for a fire that does not work and it seems like there is no solution to help us make it working either.

My advice to anyone thinking of such a fire, do not do it!

reply icon Replying to comment of Guest-934082

I second every single word you write.They will not answer you and they blamed us for not using the fire correct.

Why oh why did I ever clap eyes on there site.I am down with stress at present through this fire.All my sympathy to you as I know just how you feel


Here's yet another "happy customer" of CVO fires:


This is no different from any companies policy, for example when my phone broke and I needed it for work, They took it away and I was without it... Just seems to me like someone has too much time on their hands and are a bit too fussy.

reply icon Replying to comment of Guest-810965

Being without a mobile is an inconvenience. Being without a gas fire (even if it only works for a short period of time) in the depths of a cold winter, with small children in the house & the manufacturers reserving the right to further invoice you is a different thing altogether.


Man, I am having some really bad issues with this company. I've just got off the phone to them and had to sit in a dark room for 20 mins to try and calm down. Just awful

reply icon Replying to comment of Guest-775784

Same here. These guys should be investigated. :(

reply icon Replying to comment of Guest-797050

I am with you all the way on this.I sit here my feet freezing from the vent.They could not care less they have your money now.And will not even listen to any bad comment on there so called wonderful fires.Friends don't get one listen to the voice of experience .

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