Cutting Edge Countertops

My experience with Cutting Edge Countertops has been quite a disappointment. I do not recommend them, especially for any large custom work on an estate home.

Their installers did an abysmal and sloppy job. They left a huge mess in my kitchen and outside. They did a horrific *** job in cutting out the custom support for one of our islands. They had no template for cutting out the hole for the sink they were supposed to install.

They did not measure one of my pieces correctly and made a poor cut onsite so they had to take it back to get re-fabricated which caused a 2 weeks delay. On their second trip out, Cutting Edge Countertops made a mistake in measuring and fabricating one of the quartz pieces which caused further delay in installation. They also rushed their work and left one of my island pieces unleveled and I alerted the management about this but they refused to acknowledge it. In less than 2 weeks, that same island countertop of concern was loose and shifted when a guest of mine leaned on it.

The countertop moved more than 1.5 inches. Cutting Edge Countertops did not install the island countertop correctly, safely, and securely. It took them 4 attempts to install my countertops and correct their work. Each time they were onsite, they did not look at the job holistically and notify me about any issues.

On their second visit to install, the workers did not call out and suggested that the supporting top be trimmed back a few inches. The installers placed and glued a quartz countertop section but allowed the underlying support to show. I had to spend additional time and money to correct and trim back the wood support so that it would not show. This unnecessary work could have been avoided if their installers had enough intelligence and foresight to see this and simply ask to trim back to ensure a good and beautiful end result.

If you value quality work and craftsmanship do not expect to get that kind of service from this company. Their sales manager, David S., told me I should not worry about the bad-cutting job their workers did because the countertop would hide their *** job. I have a beautiful old mansion that I am renovating and I take pride in making sure that the craftsmanship from the inside, underside, and outside of my cabinets and kitchen looks beautiful. I was taken aback by their lack of empathy and respect for my home.

It was like telling me that I should not worry if they installed bad rusty pipes and old hoses in my vintage classic Mercedes car because when the hood is closed no one would see the flaws. They made the mistake and terrible cutting job. The flaws were not there, to begin with. I asked them to make it right for the inconvenience, delay, and poor workmanship by offering either a discount or working with me to give me a tabletop using the damaged now remnant piece from their shoddy work and mistake.

The manager flat-out said no. Cutting Edge Countertops wants your money upfront before they perform and install the countertops. They will attempt to fix an issue (that should be expected) but they will not go above and beyond to make you a satisfied customer.

They do not provide quality work and craftsmanship. Again I stress do not work with this company save yourself the headache and stress, and stay away from Cutting Edge Countertops.