Cutie Patuties
Cutie Patuties Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mostly negative sentiment: many consignors report missing items, very low payouts, and rude or unhelpful staff while a minority report smooth sales and helpful employees. Reviewers value the store layout and product diversity but note high prices and website/system issues.
Positive Feedback
The store layout and diversity of products are praised and an older woman with a ponytail is frequently mentioned as helpful, with some consignors confirming timely payments.
Negative Feedback / Risk Areas
- Repeated reports of missing consignments and inventory errors, a common theme in Cutie Patuties reviews.
- Consignors report extremely low payouts and unclear accounting, fueling Cutie Patuties customer complaints.
- Poor customer service and alleged opaque donation practices undermine trust.
- Website and system issues prevent clear tracking of sales and payments.
Key Takeaways for Future Customers
- Document items brought in and get written inventory to reduce risk of lost goods.
- Monitor your online consignment account and request lists or refunds promptly if totals seem incorrect.
- Consider donating directly to known charities if you want transparency rather than consigning here.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mostly negative sentiment: many consignors report missing items, very low payouts, and rude or unhelpful staff while a minority report smooth sales and helpful employees. Reviewers value the store layout and product diversity but note high prices and website/system issues.
Positive Feedback
The store layout and diversity of products are praised and an older woman with a ponytail is frequently mentioned as helpful, with some consignors confirming timely payments.
Negative Feedback / Risk Areas
- Repeated reports of missing consignments and inventory errors, a common theme in Cutie Patuties reviews.
- Consignors report extremely low payouts and unclear accounting, fueling Cutie Patuties customer complaints.
- Poor customer service and alleged opaque donation practices undermine trust.
- Website and system issues prevent clear tracking of sales and payments.
Key Takeaways for Future Customers
- Document items brought in and get written inventory to reduce risk of lost goods.
- Monitor your online consignment account and request lists or refunds promptly if totals seem incorrect.
- Consider donating directly to known charities if you want transparency rather than consigning here.
Lost boxes of goods
- - They can't find my name or the boxes of antiques I brought.
- - They take items to auctions and some go missing and I had 3 bins of clothes and made $11.
They cant find my name nor the boxes of things I brought in. Mind you the things are brought in were Antiques.
Etched green glasses small like , long opal stem ware, hand painted candle holders small handle white low sitting like a leaf beautiful, silver completely lost.
The list goes on. Sad no one knows whats going on their.
They also take things to auctions. No wonder things go missing .
Now they cant find my name in their system. Pretty sad.
I would rather throw my things out then to go through the stress of this ever again. Thought I would try one more time. Joke.
The first time I had 3 bins of clothes I made $11:00. Wow sad.
- Never again
- Sad
- Not paying consignors
- Horrible customer service
Feeling ripped off!
- - Brand-name hats and other items brought in; no payment or list given.
- - Charity claims were unclear; owner did not name charities.
I have been reading all of the bad reviews and I so can relate to them, things haven't been adding up. I keep thinking I can't believe alot of my stuff hasn't sold, whats going on.
I brought in a big bag of nice brand name hats, scarves, gloves etc...most brand new, never got a dime. I brought in alot of stuff and it doesn't add up to $1.05. I called the store and spoke to the owner and he said.." Oh you got your money over a period of time"....NO I did not. Because when I sold something like nick knacks or things like that it said on my web page exactly what is was for and I never saw anything about clothing or the things I brought to their Central Street Store.
He told me he would send me the list and guess what, he never sent it. Hmmmm...something isn't right there for sure! I had this funny feeling with them and it appears I may have been right on. Always follow your gut feeling.
I saw these reviews and I said OMG. I even directly asked the owner what charities they deal with and he said they deal with all kinds and wherever the need is...BUT he never said any names.....you would think they would be proud to say what the charities are, so makes me think this is all a front of some kind. Most business's reveal who the charities are, why wouldn't they right? Feeling shafted here and wishing I had donated the stuff to real charity myself.
Will do that in the future for sure. I've also dealt with Amy, so I know what everyone is talking about. I have a feeling they don't keep help, changes alot. Hoping the right people read this, it should be looked into.
PS...I am still reeling over the time I went in and they refused to take it for whatever reason. I remember standing there and thinking why? It's like new and it made no sense. I know they have to be picky so I just said ok.
A few weeks later I went browsing in the store. I went to the craft section and what do I see, a very dirty plastic craft bin that I thought was just left there by a worker, I go to move it and it had a price tag on it???????????????? I was livid, they refused my item and accepted that piece of junk...seriously!
That was pretty much it for me...………..pssstt,,,better business bureau!!! ![]()
I think they’ve stolen my nice items!
- - Consigning here used to be good.
- - Now high-quality items earn nothing.
- - Expensive items brought in weren't paid.
- - The reviewer feels scammed.
I used to consign here years ago and it was pretty good. But now, even when I bring it items that are in excellent condition, I never seem to make anything at all, and I never see them on the floor.
It doesn’t make sense to me. If my items aren’t on the floor and didn’t sell, what happened to them? I can see if they weren’t nice, but I brought in shoes and handbags that were expensive and good quality (better than the ones they had in stock when I brought them in) and yet I received nothing for my items. Several hundred dollars worth of nice items and I ended up scammed, it seems.
Don’t consign here. Used to be good, but now I think they steal items.
Haven't had problems here.
- - I've been paid for everything sold.
- - Clothes are checked for defects and rejected; you don't know what's rejected.
I'm a consigner & shopper here. Never had any of these problems.
I've been paid for everything sold.
They do go over clothes looking for any defects, often find things I didn't see & reject them. Now that they don't look at them while you wait, you don't know what's rejected.
Cutie Patuties in Leominster is beyond dishonest!
- - Manager Amy is rude to customers and staff.
- - Donations are claimed to support charities, but no specific charity is named.
I have heard so many rumors and seen things to make me believe it is true. Facebook discussion pages have had many threads about the same thing.
Over and over, the same things. Cutie Patutie Children's Clothing Consignment Store in Leominster, MA in the Johnny Appleseed Plaza is a terrible company! The manager Amy is incredibly rude to customers. She treats them like *** She seems to treat her co-workers the same way complaining that she works with idiots and everyone there is ***.
She has been seen screaming at the skinny delivery man many times. People bring in tons of clothing and barely any hits the floor. They say they donate items they cannot use but never give you a clear name of a charity. They say Battered Women's shelters or house fire victims.
But they don't tell you who. There are rumors they actually sell the "donations" to a company that pays per pound. Before that the employees get to go through it and take whatever they want without paying the consignor. Go in and ask employees where they got a necklace they are wearing or a cute shirt and I bet they tell you Cuties.
But then ask them how much it cost and watch them get uncomfortable. I have seen people negatively review them on the facebook page and they take it right down. They aren't an honest company. I have heard the employees complain to each other that they didn't get a break again even though they were there for over 6 hours.
They don't even take care of the employees. They gave back half of the store to the landlord and laid off half the employees but they have an ad stating they are hiring because the store and the team continues to grow. The same owners own Cutiques in Leominster with the same problems. The stuff they "donate" ends up being used as supplied items in the craft workshops they charge people to take.
but they don't pay the consignors for those items. They are lying thieves!
- Older woman with ponytail is always nice
- Horrible customer service
- Not paying consignors
- Mean manager
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Dropped off designer labels on 2 occasions. Zero balance. What happened to this consignment store ripping people off.