185 CLAIMED LOSSES
2 TOTAL REVIEWS
1.9K PAGE VIEWS
CustomPatches.net: Non-existant customer service.
I had a terrible experience with this merchant, and do not recommend them. After over a week of unreturned emails and phone calls with no followup, I finally placed my order with a sales representative. I didn't hear back for another full week, so I called back in. Turns out the sales rep had failed to place my order. The sales rep and I had spoken at length about how soon I needed the patches for an event, but apparently my order was not important enough to merit their attention. The second sales rep I spoke with made no apologies or efforts to fix the mistake. Now I'm up a creek, and because of the delay I will not be able to get the patches I need on time from any vendor. Thanks a lot, custompatches!
Fort Myers, Florida
I ordered from custompatches.net before. Their service is actually decent, but in both occasions they missed my deadline when they clearly said they could meet my deadline. They also won't provide me with a refund. The first time I accepted the late embroidered patches, but this time they were 3 weeks late and completely useless to me. I want my money back, custompatches.net. When you see this, please contact me. You have my information, email address, credit card information and power to return my $185. We are a non profit group, so please do the right thing. -John, Orlando
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