CustomMade Com Reviews

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New Reviewer

Gun cabinet

I ordered a gun cabinet 8 weeks ago, i agreed to a contract to have my cabinet in 8 weeks. The person building the cabinet agreed to send pictures along the way. It has been 8 weeks and I have not received 1 photo.i believe Manny got my money and did not even build my cabinet. I’m very disappointed I’m contacting my Credit Card company to get a full refund.
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ID
#1588384 Review #1588384 is a subjective opinion of poster.
Cons
  • Non responsive
  • No cabinet
Reason of review
Never received product, breach of contract.
Loss
$850
Preferred solution
Full refund
New Reviewer

Completely Unreliable Most Likely a Scam

Commissioned a custom patio table from John Reynolds back in December 2018 and made good faith deposit of $1350. John Reynolds, if that's even his name, came by my office to pick up a chair to match the color. All seemed legit. 4 months later still no table. I've called, texted the number he provided numerous times over many days and no response. This clown has just disappeared. I emailed the CustomMade website to resolve and got no response from them either. I filed a fraud complaint with my credit card company and they're investigating. Also emailed the BBB and called the LA police department.
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ID
#1510498 Review #1510498 is a subjective opinion of poster.
Reason of review
Scammed
Loss
$1350
Preferred solution
Deliver product or service ordered

Pricy too high

They are trying to scam you with bad quality of gems for high prices
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ID
#1510491 Review #1510491 is a subjective opinion of poster.
New Reviewer

Bathroom Vanity never delivered.

In January 2019 I contracted John Reynolds of Ondine Custom Furniture in Los Angeles, CA to manufacture a bathroom vanity. I utilized CustomMade to contact John Reynolds and made the initial payment through CustomMade. In March 2019, when I was supposed to take delivery of the vanity, I could no longer reach John Reynolds by email or phone. I addressed this issue with CustomMade, and they told me that "they" had contacted John Reynolds and that I should hear from him within 48 hours. NOTHING. I again addressed this issue with CustomMade and they recommended I submit a formal dispute with them, which I did, and was again told to wait another 48 hours to be contacted by John Reynolds. NOTHING. At this point, I decided to dispute the initial payment with my credit card company. CustomMade then notified that since I disputed the charge with my credit card company, there is nothing more they could do. Just as well, they would still be stringing me along at 48 hour intervals with no results. I can not even provide a negative review because they have kept my project in the "processing" status and you can only submit a review when the project is completed. This project will never be completed since John Reynolds has apparently disappeared.
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1 comment
#1671012

John Reynolds scammed me too. I ordered a table back in December and never received it. This guys a real ***

ID
#1508904 Review #1508904 is a subjective opinion of poster.
Product
Custommade Com Marketplace
Cons
  • Ordering a vanity and find out the maker has disappeared
Reason of review
Problem with delivery
Loss
$935
Preferred solution
Full refund
New Reviewer

HORRIBLE COMPANY

CustomMade Com - HORRIBLE COMPANY
CustomMade Com - HORRIBLE COMPANY
I had a very difficult time getting my table after I paid a 50% deposit. I couldn't reach the guy for weeks on end. I contacted Custom Made and they were of NO help whatsoever. After finally getting my table, the top cracked within a month. Now I'm not sure what to do as the furniture maker is so unresponsive. Steer Clear!
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ID
#1439178 Review #1439178 is a subjective opinion of poster.
Location
Vancouver, Washington
Reason of review
Bad quality
Loss
$2500
Preferred solution
Price reduction

Don't Waste Your Money or Time

CustomMade Com - Don't Waste Your Money or Time
CustomMade Com - Don't Waste Your Money or Time
After three months of back and forth, my project with a maker on Custommade ended up with me filing a dispute with my credit card company. The maker never made my item, despite giving my bogus updates and assuring me it was shipped. On top of that, Custommade only allows reviews for projects that have been marked completed BY THE MAKER. So if the maker never makes your project, and scams you out of money, you can't review them and warn other people. Sounds like a perfect situation for scam artists. It's a stupid rule and a ridiculous business model. Also DO NOT WORK WITH HEIR MODERN - ANDREW NAYLOR IS A SCAMMER.
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ID
#1373907 Review #1373907 is a subjective opinion of poster.
Location
New York, New York
Product
Custommade Com Marketplace
Reason of review
Order processing issue
New Reviewer

Ripped off!!!

I hired a furniture maker on custommade.com. I put a $1155 deposit on the piece of furniture. The guys ghosted me after two months of delaying the project with every excuse in the book. I filed a dispute with custommade.com and they did absolutely nothing about the situation. I tried to submit a second dispute and they said I could no longer submit a dispute because I had already filed one. They stopped responding to me just like the furniture maker did. I am out $1155 now with nothing to show for it. Stay away. They seem to back their makers over the consumer. Not a company to do business with. I'm not sure how they could do this to someone. Don't use this company. You will definitely regret it!
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ID
#1326871 Review #1326871 is a subjective opinion of poster.
Product
Custommade Com Marketplace
Cons
  • Customer service
  • Refund policy
Reason of review
Product never delivered. Money not refunded.
Loss
$1155
Preferred solution
Full refund
New Reviewer

CustomMade NO CUSTOMER SERVICE

All I want to do is delete my account and it is LITERALLY IMPOSSIBLE. NO email responses from customer service and there’s not even the option to talk to someone on the phone. CustomMade is no help at all. I will never use it and NEVER recommend it to anyone. I’ve read many bad reviews all stating the same: no service, no help, and scams. Good luck to anyone who chances it.
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ID
#1220411 Review #1220411 is a subjective opinion of poster.
Product
Custommade Com Account
Reason of review
Return, Exchange or Cancellation Policy

Ring-CUSTOM MADE

I ordered a ring from custom made, the maker gave me a quote, i agreed. After I put my deposit down, which was half, he changed the price and up-charged 150. We negotiated back and forth and I agreed to his additional 150 if he in fact has to use the extra gold, I want to be fair and compensate an artist for hard work. He stated he would not charge the 150 extra if he did not use the gold he may need. After weeks beyond the deadline, he sends me a picture stating the project was complete, i then paid the remaining requested amount which came to 750 and some shipping. I Reviewed the stones again with the specification list, and he put the wrong stones in. He stated that he would send me the ring and I could send it back for him to replace the stone, i told him at this point to ship it after the correct stones were in, 3 weeks later he sends me another picture saying the job is complete and he needed another 150. I said OK, please send me the ring and I will give you the 150, he then demanded my email address and I pay him pay pal. I said no, send me the ring and you will get the additional 150-he never responded back. So this guy has my 750 bucks, I have nothing. Custom made seems to be a total scam the consumer website. Custom Made staff did absolutely nothing to resolve the issue. Long story short, I had to call my Credit card company who is now investigating for fraud. Awful experience, do not make the same mistake.
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1 comment
#1342234

If you aren't happy Custom Made is absolutely no help.

ID
#1014671 Review #1014671 is a subjective opinion of poster.
Service
Custommade Com Shipping Service
Cons
  • Non responsive
  • Poor cuntomer service
Reason of review
Possible fraud
Loss
$750
Preferred solution
Deliver product or service ordered

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