Theora Uha

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Custom orthotics http://customorthotics.com

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I ordered a pair of inserts for my daughters shoes and they had to be re-made twice because they fit wrong. After sending back for the second time 4 months later I call and they say " I agree this has taken far to long, I lost the mold of your daughters foot".

They never called to tell me! So after a long discussion the doctor (owner) said he would issue a refund of $125.00. Now, they avoid all my phone calls and messages. I am still waiting for my return, I guess I am expected to drive to Utah and pick it up myself!

Custom Orthotic is a company with has STOLEN $125.00 from me and I wish to let everyone know of this before they do business with this cheating company. I know this is now way to treat a customer and it is illegal because no service was rendered for a fee that was collected

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Loss:
$125
Pros:
  • 1st pair was correct after return
Cons:
  • 2nd pair was not refunded
  • 2nd pair was never received
  • Avoid your phone calls
Reason of review:
Damaged or defective

Preferred solution: Full refund

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