Anonymous
map-marker Discovery Bay, California

Front Door Review

Once he took the money he would never return my calls. The door he sent missed parts and brick molding. Don't bother doing business with Don.

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Reason of review:
Bad quality
Anonymous
map-marker Atlanta, Georgia

FAKE BUSINESS!!!

This "company" is based out of a storage space in Tampa and there are multiple doors (at least 11) on their website that have been taken directly from our legitimate website and catalog. I would be surprised if any of the doors on their site were actually built through them.

They have refused to take down the photos of our doors. I assume their plan is to just keep changing their name to avoid lawsuits. I think they are going by FrenchDoorDirect now. I checked their photos against ours and they have the same reflections in the glass, etc.

so they did not just use our designs, they just grabbed photos off our website and made no effort to alter them in any way.

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Reason of review:
Not as described/ advertised

Preferred solution: Take our photos down. Make your own doors, photograph them and upload them to your website.

3 comments
Guest

Same again! The door came in but there were no hardware.

When I first called, Don was nice and promised to send missing pieces personally, right away- it never happened.

Numerous calls later were not answered- I guess he had me on black list. When I called from a different phone number- he answered immediately, but hanged up after hearing my name and never called back.

Guest

Wow they have pictures of my companies doors on their website too! Don Wong has done wrong again!

Guest

They also rip people off. I bought $3800 in French door and hardware and never received the hardware.

He said it was in the crate but it wasn't.

He ignored my calls and emails after that and never refunded my $400 on the hardware which I had to repurchase from a different vendor. He's operated under several business names.

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Brenlee Ldj
map-marker Vancouver, Washington

Custom Door Direct - Front Door Review from Vancouver, Washington

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I ordered a front door and it was shipped with the wrong size door jamb. Don promised he sent door jamb extension twice and both times a lie.

He even sent an email with false UPS shipping no. He asked me to send pictures but did not respond after I went to the trouble of doing so. Refused to take my calls for months.

Left me to solve my own problem after taking my money. Very disappointing experience.

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Reason of review:
Problem with delivery
1 comment
Guest

Don sent a door with no hardware/ignores all calls. He was very nice and picked up his phone every time until he got the money,though.

Anonymous
map-marker Lincoln Park, Michigan

Very poor quality. Will steal your money

We ordered over $9,000 worth of various doors thru french door direct also known as custom door direct. Don long and his brother peter will lie to you once they get your money.

Please believe me and all the other posts regarding this company. Do your research because they have changed their business name many of times because they are scam artist.

The doors were shipped broken missing parts and glass all scratched up and they will not answer their phones any longer. Avoid this company because if you don't it will costs you twice as much when your having to replace your doors like me again

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1 comment
Guest

These people are horrible. I have spent hundred of dollars fixing doors purchased from them.

There cell phone is. 813-842-****

Anonymous
map-marker Pittsburgh, Pennsylvania

Took forever to make and ship the door, didn't include lock, poor quality

This company promised to make and ship the door within 3 weeks. It took more than 3 months.

Repeatedly had to contact them and every time Mr. NG Long said that it's ready and that he called us. Which he never did and it took more time. Eventually, the door was shipped without handle and lock.

When contacted him, he said it shouldn't come with the handle, but he will order and ship the lock. Never did. Contacted him about 3 times again. Every time he replied and said it's going to be shipped.

Never did. I stopped contacting him after that. It's a shame how he lost a builder, who could have purchased again over $20 deadbolt! In about 2 weeks some metal stripes that were on the door came off and we had to glue them back on.

A little later, more stripes came off.

Poor quality and horrible service. Will never do business with them again!

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Loss:
$2250
Anonymous
map-marker Pittsburgh, Pennsylvania

Took forever, poor quality, didn't send the lock as promised

It took for this company forever to make and ship the door to us. They promised it to be ready in 3 weeks, took more than 3 month.

Door arrived without a lock and a handle. When contacted, they said it doesn't come with the handle, but that they will ship the lock and never did. Contacted them again 3 times. They promised to ship it every time and never did.

It's a shame they lost a builder who could have order many doors over $20 deadbolt. I stopped contacted them after that. Metal stripes on the door came off in about 2 weeks.

We had to glue them back on. Poor quality for such a high price.

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1 comment
Guest

We too had a bad experience with Don Long. Our builder introduced us to him.

We went to the facility and the work was beautiful. However, it took several attempts to get the right stain applied to the door even though we came on-site and selected.

We live in Tampa however, would not do business with this guy in or out of state. Had to go on-site 5 times in order to get the door delivered.

Take your business elsewhere.

Sharon Sen
map-marker Indianapolis, Indiana

Custom Doors Direct of Tampa FL, they still owe me money for time-sensitive shipping.

I am very disappointed in Custom Doors Direct of Tampa FL. They still owe me money!!!

I paid extra for time-sensitive shipping for our door. The freight company did not deliver the door in the time-sensitive time-frame and reimbursed Custom Doors the extra freight fee. Don, of Custom Doors said he would credit me both on the phone and in an 'email' and he NEVER did. They will not answer my phone calls or emails.

We got our door, but the hassles began with Custom Doors once I put a deposit down on the door, with slow replies to phone calls and emails. BUYER BEWARE, communication and customer service are VERY poor with this company!

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1 comment
Guest

Don at Custom Door Direct lies every time he opens his mouth!

The door he made for us fell apart on the hinges and he refuses to answer the phone or make any repairs or replacement.

This business has an F rating with the BBB.

I am telling every contractor, architect, decorator and anyone else that will listen about this fraud.

Gary C Yoj
map-marker Jacksonville, Florida

Custom Door Direct in Tampa is a Fraudulent Company

Custom Door Direct,

AKA Longs Millwork Inc.

AKA Don Ng

We made the terrible mistake of contracting with Mr. Ng to build a custom door for our new home. He told us it would be ready in 4 weeks.

Four months later it was delivered. It was assembled with pieces that did match in size or color. When we contacted Mr. Ng, he answered the phone the first time we called. After that, he stopped taking our calls and avoided us for months.

We contacted him again six months later when the panels in the door fell out. He assured us that he would fix this promptly. That was several weeks ago and we have not seen him yet.

I managed to get him on the phone again and explained about the panels falling out and he asked if we would email pictures and then he would have his local representative come out so this can be fixed.

We are several weeks down the road now and he is not returning calls and we have not seen a representative. I advise that you RUN, not walk to avoid this dishonest merchant.

You have been warned !!!!!!!!!

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