Long Time to finish service, cost of services nearly as much as the car

An older model Volkswagen Passat was taken in for a serpentine belt replacement and routine maintenance, and the car was in the shop for 10 business days, The dealdership did not provide car rental assistance. The price tag balooned to over $4000, claiming a new engine was needed. This seemed like a bit much for a routine serpentine belt replacement. Additionally, the staff was rude and expected full payment up front, which is a lot ot ask when the bill runs that high and it was not anticipated. When I quoted similar services at other dealerships, which I know always charges a bit more for premium service, the cost of all repairs were well under $2000, including labor.
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ID
#374343 Review #374343 is a subjective opinion of poster.
Location
Bronxville, New York
Loss
$4000
New Reviewer

Curran Volkswagen, Stratford, CT

They gave an estimate of $250 for service. When we picked it up the est ballooned to $900.00. They insist they gave me an estimate of $1500 if they really did, we wouldve declined the service; thats too high to repair a convertible top. When I argued the price being 3X higher than quote they told me that I had to pay it in full or have them take the old part out and I would still be resp for $600 of labor. They told me they put a lien on the car and locked it up. The service mgr was useless & had me talk to the owner who's the worst business owner. I have a car that is fixed, but it was a repair I was forced into. I had to pay (in cash) under duress. I never expected to walk out of there with a fixed car and not pay, I am a reasonable person. But they would t negotiate and took advantage of me. The unreasonable owner said if I bought the car there or had it serviced there before he would be more helpful. First thought it was a mistake on the guy who gave me the estimate, which in the end he admitted to me. But after being treated so poorly by the owner I felt taken advantage of. Beware of this service and sales department. They are lead by a terrible business man. I did call Volkswagen of America and they were incredible & they are looking into the matter.
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2 comments
#85799

I had the same issue with them. Incredible.

#24505

BBB has contacted them, and they refuse to address the issue. VW of American contacted them and they refuse to address the issue.

I am not surprised. They are an unproffesional and uncaring, dealership.

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ID
#126298 Review #126298 is a subjective opinion of poster.
Location
Woodbridge, Connecticut

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