CuriosityStream
CuriosityStream Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CuriosityStream has 1.6 star rating based on 10 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend CuriosityStream to a friend or colleague.
- Rating Distribution
Pros: Cheap, Content is fine, Stink.
Cons: Customer service is crap absolute crap, Not interesting, Stink.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CuriosityStream has 1.6 star rating based on 10 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend CuriosityStream to a friend or colleague.
- Rating Distribution
Pros: Cheap, Content is fine, Stink.
Cons: Customer service is crap absolute crap, Not interesting, Stink.Recent recommendations regarding this business are as follows: "Don't give them a credit card number.", "Just.NO", "Don’t subscribe. It’s a waste of money and will suck your bank account dry.", "Keep trying", "Dont sign up for anything".
Most users ask CuriosityStream for the refund as a solution to their issues.
Consumers are not pleased with Billing Practices and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phoenix, Arizona
Resolved: Terrible customer service
Company fixed the issue and I have been provided with apology. I sent an email through their website. They FINALLY responded.
4-9-24 Update: They sent me an email stating they would close my account and refund my money. We'll see in 10 days if that happens.
I cancelled my account, but was charged anyway. Sent email but never heard from an agent. They don't list a phone number on their website.
- Cheap
- Not interesting
Preferred solution: Apology
User's recommendation: Don't give them a credit card number.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I canceled my subscription after the year I paid for. The following month, I was charged again. I am asking for a refund...if I could find a person. Crap customer service. CRAP.
I canceled the service on December 22. They charged me for another year on Jan 3.
I hadn't budgeted for another $43, beside the point, but I am retired and live on a limited income. I need that refund. Now. And this is how I find out what crap their customer service is.
I CANNOT find a person. I had to go online to find an actual "customer service" number. I did email..maybe someone will get back to me. I will try the customer service number again.
But I shouldn't have to go through all this for THEIR mistake. This is why I will never recommend this streaming platform. Content is fine.
But if you have a problem, you're on your own. Stay away
- Varied
- Content is fine
- Customer service is crap absolute crap
Preferred solution: Full refund
User's recommendation: Just...NO
Bellingham, Washington
Cancel subscription
Its a waste of my hard earned money. Dont do it unless you use it. Its not worth the headache of trying to cancel it.
User's recommendation: Don’t subscribe. It’s a waste of money and will suck your bank account dry.
Fortuna, California
I was refused service by you
I want to thank your representative for her, extraordinarily useful assistance in signing onto your very difficult website. I do not know why you make it difficult, I do not know why you did not accept my password. I do not know why you exist as a company, as it took me nine months to learn how to access any of your features
User's recommendation: Keep trying
Fortuna, California
I was refused service by you
I was unable to sign onto your service. Your representative was very helpful.
Thank you. I have nothing more to add.
Why do you have a minimum of 100 symbols. Isnt that just worthless?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Islamorada, Florida
Never signed up-trying to cancwl
$39.99 charge came through my bank account-never signed up-a total pain in the butt to cancel. I dont even know who they are.
- Stink
- Stink
Preferred solution: Full refund
User's recommendation: Dont sign up for anything
Torino, Piemonte
Unsubscribe me now
Why taking money from my account please unsubscribe me and please dont take Monday from my account again
Harassment
Jdiejwidjkdoekvdjwksjdbdjfldkdndjdjdifoggnejdjdhdbdjdksjdbdjdjwkwldkdkfkdkdkdjdjdjميحيناينريووسومصخسعتطوثممي. شكضمسعتبكدحكدمبم
Preferred solution: Apology
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Silver Spring, Maryland
Resolved: False Advertising and Fraudulent practices by the customer service
Company resolved the issue.
After purchasing the plan. I noticed I am unable to activate Topic subscription as it is unavailable in my country. There had been no disclaimers mentioned for the same on the website also it is unfair on a specific demographic to have to pay a premium on a service on which they only receive a part of benefits. I tried connecting with the customer service team on chat and the responses by the representative were only one liners which I could receive only after long intervals.
There were only generic, automated responses from the representative with no proper explanation or redressal.
Next, over email I had been promised three free months of subscription extension but even that had not been applied to my account and after frequent reminders I noticed that finally my account has been deactivated without any prior intimation or even a basic response from the team over the previous reminders. Instead, a gift card has been applied to my account due to which the Smart Bundle annual plan I was charged for has been downgraded to the Standard plan, which was the most basic offering on the site and I have now been removed from all other platforms which were included as part of my subscription.
Despite constant reminders and emails, the team has failed to get in touch with me and provide any proper redressal. There should be a proper alternative for the people who are paying the same amount for the whole service but still are not receiving the benefits they are paying for. Also, customer service needs to be trained on ethics and proper redressal.
Mentioning the services which are part of the plan (for which a premium is charged) as extra perks is highly unethical and misappropriative. And lastly, making false promises and deactivating services without any prior intimation or consent is highly unethical and cannot be tolerated.
Preferred solution: Deliver product or service ordered
User's recommendation: Please don't trust this company and its dubious marketing practices. The grievance redressal system is really disappointing
Pontotoc, Mississippi
Cannot get sighed in.
Have been paying for. But unable to log on.
Have been paying for.
Was charged to my bank statement. Its keeps saying already same name.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Verify cancellation
I cancelled with an hour of realizing charges ..I called and someone did say they cancelled however I have no refund..I just tried calling the same number and that number on customer service and it's not valid..what kind of business are you running ?...is there no ethics anymore ??
- Unethical in taking my miney within 1 hour of signing in
Preferred solution: Full refund
User's recommendation: Don't buy curiosity stream..what a sham
Bengaluru, Karnataka
Objection related to content
In time and history related program, you are showing Indian ancient temples and narrating as it belongs ancient Pakistan. You are more focused on whats happening in Mesopotamia in 2500 BC - same time you are ignorant on whats happening in 2500 BC in Indian subcontinent.
Very loosely and foolishly created documentary. If I see same ignorant programs Ill rethink on subscription renewal.
Their is no section showing - continue watching where I can track and continue watching half seen programs, very dumb app!
User's recommendation: Very unlikely
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I was charged for the service I canceled.
I dont want to be charged for this service. I was charged today, 3/25, for over $21.00. I want my money back.
Preferred solution: Full refund
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The same Happened to me just now, Any update on your case?
None.its like they dropped off the edge of earth