Curbys Express Market

Ive been a loyal Curbys customer for a long timeoften stopping by once, sometimes twice a day. Ive always enjoyed the Sweet Coconut tea and had never experienced any issues, which made a recent situation all the more disappointing.

I had purchased two gallons of Sweet Chi tea for an office I frequent.

When I returned a few days later, I was surprised to hear the tea tasted rancid and fermentednothing like the high quality I was used to. I understand these things can occasionally happen, so I mentioned it to a manager (whose name started with a J) while on my way to a doctors appointment. He was kind, apologetic, and assured me the gallons would be replaced. I told him I wasnt heading home just yet, and he said no problemjust mention it when Im ready to pick them up and that the manager had approved it.

Fast forward: I went in for the first replacement with no issue.

But when I returned to request the second gallonafter continuing to purchase my usual 44oz tea every day that weekI was shocked by how I was treated.

At the drive-thru, a young man cut me off mid-sentence, rudely stating, I know who you are, I saw you this morning trying to get free tea! I had *literally* purchased my regular tea just hours earlier. I tried to explain, but he continued accusing me of trying to scam the store, claiming he was the same J manager I had previously spoken to. He said, My name is Josh, and noyoure not getting any free tea.

This was not the person I had originally spoken tohe wasnt even the same race, and the conversation I had with the first manager had happened less than 10 days earlier.

Then another manager, Ari, came to the window. I tried to calmly explain myself again, but she doubled down, insisting I had already received both gallons. I told her that was impossible. She claimed the manager I spoke with hadnt worked there in over a month, but I had literally spoken with him less than two weeks prioron the same day I had a medical appointment and stitches, which I still had in at that time.

Despite all this, I agreed to just pay for the gallon to avoid further conflict.

They charged me and handed me a gallon of what was *supposed* to be Sweet Coconut, but something was clearly off. The seal was crooked, the gallon was overfilled to the point it couldnt even sit uprightand it leaked all over my floorboard. On top of that, the tea didnt taste like Sweet Coconut at all. Whether it was carelessness or done out of spite, it was unacceptable.

I called the store immediately after, and Josh answered.

I asked to speak with Ari and was told she wasnt thereonly to later find out from my sister, who stopped by minutes later, that Ari *was* there and that both of them were laughing and gossiping about my call within earshot of other customers.

I am incredibly disappointednot only by the mishandling of what shouldve been a simple customer service situation, but by the rude, dishonest, and unprofessional behavior I experienced. This situation has left a sour taste (no pun intended), and its made me rethink supporting a business I once frequented multiple times a day.

I suggest that anyone who has an issue DO NOT speak with Josh or Ari and call the Amarillo store to solve any issue. Whether Josh is a manager or not is uncertain, but he stated he was, and I really hope hi isnt the way he treated me. I wonder how they treat seniors, or anyone who may have concerns or issues.

Are they met with pushback and mean disrespect? The lack of customer service skills and most importantly management skills in these two is disappointing.