New Reviewer

Re Refund Request

Not able to contact by telephone, also no reply when e mailing
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#2156222 Review #2156222 is a subjective opinion of poster.
Preferred solution
Full refund

Please refund my money from 7june

In June I was ment to go on a cruise it was cancelled thats fine but I canceiied 23April and I still do not have my money back .
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#2128271 Review #2128271 is a subjective opinion of poster.
Brighton, England
New Reviewer

Hoilday of a lifetime on Queen Mary was a disaster.

We booked the 1st leg of QM2 round the world cruise because of the ports of call (2 in Eygpt) and cruising through the suez canal. We were very disappointed with the Queen Mary - not as grand as we hoped - showing her age. Food in the restaurants was good but the "casual" dining area was more like a busy motorway service station with too few staff. Fellow passengers who had sailed on other queens were also very disappointed. Eygpt was declared unsafe so the itinerary was changed to Aquaba in Jordan giving access to Petra. The other port added was a container port in the UAE where there was nothing to do or see. Many passengers had like us booked the cruise because of the itinerary, so you can imagine the huge disappointment when we eventually sailed through the canal overnight so saw nothing. We were also delayed going through the canal and this resulted in the call to Aquaba being abandoned and Muscat was added. So instead of some fantastic opportunities to see some of the wonders of the world we spent 10 days at see and then called at two ports which had nothing to offer. From day one the entertainment was poor and because we were stuck at sea and unable to pick up new entertainers it got worse. Lots of passengers tried to complain but were given very short shrift and when we finally arrived at Dubai the captain appologised for any disappointment regarding the itinerary but he had delivered the number of ports of call for which Cunard were contracted to deliver. Cunard will i am sure hide behind their terms and conditions but what their duty to deliver what was advertised. Never again will I criuse with Cunard
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#589678 Review #589678 is a subjective opinion of poster.
Oxford, Oxfordshire
  • Food
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution


Cunard Line Pros and Cons

Pros: Food

Related Companies

Carnival Cruise Line, Holland America Line, Princess Cruises, Costa Cruises, Seabourn


Cunard Line is a large cruise line. The company was founded by Samuel Cunard in 1840. Its headquarters is based in Southampton, United Kingdom. Cunard Line is a subsidiary of Carnival Corporation & plc since 2005. The company has the Queen Mary 2, Queen Victoria, and Queen Elizabeth ships. It offers Mediterranean, Caribbean, Northern Europe, Trans-Atlantic and World cruises. Cunard Line has exotic cruises, musical event cruises, and last minute cruise offers. Any reservation can be cancelled without any charges 91 days before departure. Cunard Line provides cruise guides on the company website. Available payment options are Visa, MasterCard, American Express, and Diners Club International cards.

Cunard Line reviews and complaints

Cunard Line is ranked 33 out of 180 in Cruises and Ships category

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