Cumberland Toyota
Cumberland Toyota Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cumberland Toyota reviews show medium price levels and mixed sentiment with service and discounts highlighted.
Key Takeaways for Future Customers
- Expect priority on customer service and occasional discounts or special offers.
- Price level is reported as medium compared with alternatives.
Negative Feedback / Risk Areas
- Service workmanship concerns such as a stripped oil drain plug and poor follow-up.
- Reported lack of responsiveness from management and unresolved reimbursement issues, resembling common Cumberland Toyota customer complaints.
Positive Feedback
Reviewers value the dealership for its customer service focus and available discounts, and some note willingness to discuss reimbursements.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cumberland Toyota reviews show medium price levels and mixed sentiment with service and discounts highlighted.
Key Takeaways for Future Customers
- Expect priority on customer service and occasional discounts or special offers.
- Price level is reported as medium compared with alternatives.
Negative Feedback / Risk Areas
- Service workmanship concerns such as a stripped oil drain plug and poor follow-up.
- Reported lack of responsiveness from management and unresolved reimbursement issues, resembling common Cumberland Toyota customer complaints.
Positive Feedback
Reviewers value the dealership for its customer service focus and available discounts, and some note willingness to discuss reimbursements.
Cookeville, Tennessee
Had a coupon free oil change they stripped the oil drain plug
- - Drain plug was stripped during an oil change, causing a leak; manager promised reimbursement but was rarely in, left notes, and calls stopped.
They stripped the drain plug when they changed the oil in my car I drove the car home and parked it in the garage didn't drive it for a couple of days went to drive the car a large puddle of oil under the car. I went back 5 times to the service department talked the the service manager he said they would reimburse me for the fixing of the drain plug that I took my car to another shop.
He told me to come back in a couple of days I went back 4 times ( 5 times total.) He was never in his office the last 4 times I left notes on his desk and the bill on his desk.
he does not return any calls. The dealership manager said it was not their fault.
- Neglect
Preferred solution: Let the company propose a solution
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