Cuddledown
Cuddledown Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cuddledown has a 1.8 star rating based on 4 customer reviews; consumers are mostly dissatisfied and the rating distribution is overwhelmingly unfavorable. Cuddledown reviews note quality products but major service failures.
Positive Feedback
Products are described as good quality and some buyers report relief from pain; reviewers value the diversity of products.
Negative Feedback / Risk Areas
- Recurring Cuddledown customer complaints focus on terrible customer service.
- Frequent issues with returns, refunds, cancellations and lack of confirmation for returned items.
- Difficulty contacting support, unexpected shipping charges, and order cancellation failures.
Key Takeaways for Future Customers
- Read recent Cuddledown reviews before buying and consider alternatives due to service risks.
- Expect higher price levels and verify return and refund policies in advance.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cuddledown has a 1.8 star rating based on 4 customer reviews; consumers are mostly dissatisfied and the rating distribution is overwhelmingly unfavorable. Cuddledown reviews note quality products but major service failures.
Positive Feedback
Products are described as good quality and some buyers report relief from pain; reviewers value the diversity of products.
Negative Feedback / Risk Areas
- Recurring Cuddledown customer complaints focus on terrible customer service.
- Frequent issues with returns, refunds, cancellations and lack of confirmation for returned items.
- Difficulty contacting support, unexpected shipping charges, and order cancellation failures.
Key Takeaways for Future Customers
- Read recent Cuddledown reviews before buying and consider alternatives due to service risks.
- Expect higher price levels and verify return and refund policies in advance.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Email from New Zealand re one of your fabulous products
I have suffered from a severe pain disorder most of my life. I recently purchased one of your coral sherpa comforter blankets and my pain has reduced.
I had to return it to Briscoes NZ with a fault last week, and they replaced it. The new one has a new defect, and now there are no king size in NZ left. I am devastated and wonder if it would be expensive to order one from you, please. It's the silver scronce colour.
I can get a queen but really need a king to cover my mattress and base. I am 76 years old, and my husband is 86. We only get the NZ pension and saved for the original one when it was on sale.
Mrs. Ellen Lundon
User's recommendation: For Pain Sufferers and Sleep Problems buy this gorgeous No Weight blanket.It works.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAVOID CUDDLEDOWN
AVOID CUDDLEDOWN and their fraudulent "VIP Service." I was a customer of Cuddledown for many years, however, no longer. They used to be a privately owned company and the majority of their products were of good quality, made in the USA.
In 2013, Cuddledown was bought by "The Potpourri Group" and Cuddledown has become nothing but a fraudulent company. 95%+ of their items are from China: They like to use the term "imported," which is just a guise for "Made in China." $25 FOR SHIPPING, for even the smallest order. Their Customer Service is the ABSOLUTE WORST ON THE PLANET: It is the Customer Service Dept. from *** talk about "Kafkaesque" -- what a nightmare.
They are based in Asia somewhere and are of no help whatsoever. I could go on and on about the bad experiences I have had with them of late, but suffice it to say, do yourself a favor: Save your money, time, and avoid the aggravation; you can find nicer linens elsewhere at less cost.
If I could give Cuddledown a "0" rating instead of a "1" star rating I would -- I wish I could give them a "- (negative) 25" rating. It's a racket.
User's recommendation: You can find nicer linens elsewhere, at less cost and aggravation.
Seek information & co.makes it impossible. to get information on your sheets. Therefore I shall never buy from you again.
Cant get the information on sheets before buying. Even your phone number only gives two choices . What do you mean, by write at least 100 symbols?
Preferred solution: INFORMATION!!!!!!!!’
User's recommendation: Don’t buy from Cuddledown
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Absolutely terrible customer service on returns
Company fixed the issue and I have been provided with full refund.
finally!on 5/2/2022 I received the credit for the blanket. to recap, it took from February 8 to May 2 for this company to acknowledge and credit my return...not buying from them ever again.
Well... got a email from their customer service (a misnomer if ever there was one) that says: Thank you for your email.
We received your inquiry regarding the status of your return. We're sorry, At this time we have not receive the return item.
Please allow up to 4 weeks from the mailing date for the refund to be issued. May we request for the copy of the return tracking number to further check.I told then they were full of it, and attached the official email from the Littleton MA postmaster that confirmed the delivery to them.
USPS picked up the package on 2/18/2022. USPS confirms the smartpost delivery to Cuddledown center via FedEx on 2/24/2022.
We still do not have an email from Cuddledown confirming that receipt, nor has any credit been posted to our credit card. messages to customer service are not answered.
- Products are good quality
- Absolutely the worst service for returns
Preferred solution: Full refund
User's recommendation: purchase from Cuddledown only as a last resort.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerForget Trying to Cancel an Order
This is the worst company I've ever ordered from. I was sent an offer for free shipping.
However, I was still charged for shipping. I called within 10 min. to cancel my order OR get a credit for the shipping, but was told it was too late to cancel or make any kind of adjustment. On the first day I was on the phone for 50 min.
with 4 different customer reps. The next day I spoke with 2 reps. The "level 2" rep said, c'mon sell me on it . .
. why should I give you free shipping? I had to put a lock on my credit card to see if that would put a halt to them sending out the merchandise.
In total, I made 6 phone calls and sent 3 emails to try to stop the madness. The arrogance of and lack of service from this company is beyond the pale.
- Cannot cancel an order once placed
- Terrible customer service
Preferred solution: Cancel the order
User's recommendation: Do not trust their offers. Customer service is extremely poor. Once ordered online, you cannot cancel.
Oceanside, California
Customer service routed me to *** telephone number
Hello I am trying to get help on products was given the number
To call to speak to customer service in the Yarmouth ..the rep
Was in mass. The number she gave me was a *** site I am
Astounded that someone would do this.. would appreciate
Some one to help m with my order I am a senior and am having
An issue ordering on line..thank you
Jane Cala
Brooklyn, New York
Annoying
customer service is poor to communicate with
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