Manufacturer: Cubot Category: Cell Phones Clear all filters (2 of 2 reviews match)
Ordered a smartphone *Cubot Note S) from Gear Best. Got a defective battery on arrival. Told them about that and they told me they will send a replacement battery. No news for 10 days and when I contacted them, they said sorry and they said they will ship within 5-7 days business days. After that period of time, no news and nothing was sent. Had to contact then again and they told they were sorry and I have to wait 3-5 business days more. After...
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Gearbest Dear customer,
Thank you for your valuable feedback. We are sorry for the inconvenience.
Please rest assured we will follow your issue and resolve this problem to your s...

I didn't like
  • Very poor customer service and non-delivery
I have bought a few small items from Aliexpress and usually have had no problems. The problem occurs when you get a defective product (Mine was a Cubot Note S phone with a non-working bluetooth) , and then you realize the issues. Typical issue will be . - Seller asking you to send back product, knowing well that the shipping fees will be expensive - Seller will on a friendly note try to keep you in a conversation mode, till the dispute period...
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UpsetAliExpressBuyer Exactly the situation for me too! I returned the defective item at my cost and the seller acknowledged receiving it too! When asked to refund, they did exactly as you have men...