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Stored things in sealed boxes and did not go back for 5 months. When we returned, boxes were slit open. 30 pair of retro air jorden shoes new in original boxes gone. Star wars collection new in boxes, gone. Signed Patrick Kane jersey, gone. Lock was intact on door. Inside job for sure. No one else had our keys, EVER. Bought the lock from cube smart. Someone has to have a master key or knew how to pick the locks.
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cubesmart charges more than their prices listed online. when checking out prices online you select a unit size and then they they list the going rate for that unit. then they show you a sale price. my problem is that because I was a customer with the former owner, they would not even give me their regular going rate for that unit. cubesmart raised my rent above and beyond their regular rate to almost double what I was paying! cubesmart should be...
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Anonymous

Anonymous So why do you continue to do business with them???

I didn't like
  • Raising prices at will
#1001646
Cubesmart Corp. Profile......We look to maximize the cash flow from our facilities by increasing rents. CubeSmart = PRICE GOUGERS! CubeSmart is a real estate company and rent as such. Rents only go up. My storage facility was bought out by CubeSmart. They doubled my rent immediately. Also watch out for the insurance they offer. Smaller units can pay less for insurance than larger units. My neighbor got ripped off that way. You have to ask. They...
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I didn't like
  • Being lied to
  • Raised prices within notice
  • Pricing policies
#1000571

CubeSmart Self Storage Unit Review

#1013088
2.3
I moved to Chicago and had many things stored with them until I could make room for everything at my new place. After getting it all out I noticed that about 20-30 CDs and DVDs had been taken. My wife and I had the only keys and never let anyone else have them. Don't store anything there that you can't stand to lose.
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Cubesmart Storage Unit Review

#1001933
1.0
Our storage unit on Greenback Lane Citrus Heights, CA was broken into, the onsite manager said that she'd meet us at our storage unit because she had to take pictures. She met us but didn't bring her camera. She said that she was going to have to view the camera. The next day when we came back, the office was closed! Do NOT RENT A UNIT THERE. There are people who hang out there all night !
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Cubesmart Self-storage Storage Unit Review

#1001731
MOVE IN ONE YEAR AGO. I GOT TWO OF THE LARGER UNITS. MANGER GOT ME IN AT PRICE I COULD AFFORD. I Have had rate increases that put my payments above what I can pay. If you rent from Cube Smart be ready for taye increases of 10 precent every half year. I need a increase my income
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Your Business Is Not Consumer Oriented Review

#989324
Cube Stupied Mr. ERIC Washington
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Weve been struggling for quite a while to pay our 189.00 mo storage. Got 2 months behind and so Cubesmart tacked on 110.00 lien fees!! District manager for Sacramento wouldn't forgo the fees. We were going to pay in 5 days.. Its hard enough to pay these fees when you are struggling because of the economy.. he was not very compassionate!! Soon as we can we need to get out stuff out of there! FEES ARE WAY TO HIGH!!
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3.1
#996030
Yeah they tease you withva liw rate but since it monthly after you have your unit full they jack up your price...and when you go on line the rate is lower than what you are paying for same unit....then they givevyouvthe line thats is based on availability. ..
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Anonymous

Anonymous Ditto..bait and hook strategy...once they have you in, up goes your rate..when you call franchisee they claim it's corporate policy to raise rates supposedly once a year but y...

#992115
STAY AWAY FROM THESE THIEVES! In Atlanta - we had been using a local storage company for years, whom we really liked, were reasonable and, if we were late only charged a $10 late fee. We get paid once a month, and usually would pay several months in advance. Last year they made the huge mistake of selling out to corrupt Cubesmart, who promptly jacked up our monthly prices by nearly $30 a month, and then started adding a $125 'auction fee' if we...
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Anonymous

Chad Stay away from CubeSmart they will rip you off 9 ways to Sunday

#987149
I've been a customer for a couple of years now at the Richie Rd. Location in P.G., Md. I've noticed an assistant that works at my storage location on Richie Road. She's there early, doing things (tcb). I've seen her with mop & bucket...just doing work. Well the other day I went to pay my bill $$$ and she was behind the desk. I took the time to read her name tag. Turns out she's the General Manager, Lillian Colter! I told her that because I saw...
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Anonymous

Anonymous My experience at Cubesmart Store 6871 at 10030 Blackhawk in Houston was outstanding. Manager went out of her way to take care of a problem with my vehicle while I was out of ...

3.4
#982356
I rent this storage for over a year, there's 3 very old doors in a 6 units, mine was the unit in the second door. When I went to see, their opened the third door and said " thats your's ". there was trash bags on the floor from and old lady , and 2 oxigen tanks. Well big difference from the unit I rented for $50 a month 5'x5' I had stack of boxes about 10to 12, a very expensive double motor fan about $600 on the market and my wife's Dad's...
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I didn't like
  • Mandatory insurance
  • Unprofessional managers
  • Still my stuff
#968425
The location at 3750 Donnell Drive, District Heights, MD 20747 has one male employee in the office that has no customer service skills, very unprofessional, and rude. I think he is the Assistant Manager. He was rude, and disrespectful to me. On November 1st, I downsized to a smaller unit. I spoke to him about this the day before, about my intention to downsize. I reserved the smaller unit online and went in with my reservation. He was the...
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THE WORKERS THERE OR WHO'S IN CHARGE ARE SO RUDE. ALL OF THEM ARE NASTY. HAD ARGUE WITH THEM BEFORE THERE BOSS ATTITUDE CAME OUT TO BE JUST LIKE THEM. THEIR STORAGE MONTHLY PRICE RATE ARE TOO HIGH ONLY RICH COULD PAY PLUS THEIR MONTHLY RENT KEEPS GOING UP NO MERCY FOR THOSE CAN'T AFFORD IT. TAKE YOUR STUFF SOME WHERE ELSE THEY ARE TOO RIDICULOUS DON'T GO THERE -- YOUR GOING TO PAY HIGH PRICE ON CHEAP PLACE.
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1.0
I didn't like
  • All their service and attitude
  • Management