filters
state:
Show
city:
Show
category:
Show
product:
Show
To All Users of Ctrip; please be aware that when you are booking tickets, hotels and trains that you check your dates for your reservations. This is my story, and it is true! I booked a hotel room through Ctrip for the 27th through the 30th of January, 2017. After checking my dates, I submitted my request. When I received my confirmation back, I noticed the dates had changed to the 24th through the 25th - not the dates I submitted. Since the...
Read more
Anonymous

indra Kansara Same thing has happened to me.
Booked harbour Grand 26th till 3th April and they sent a confirmation saying 22nd till 26th April.
I emailed them within 32 minutes and th...

1.0
I didn't like
  • It is only good if you do not have to deal with customer service
#997710
Before I run my credit card to pay tour trip, I said to the rep that I have one more question (put my middle name on air ticket). I was told to pay first and then to discuss more question. So I run the credit card. Right after we run the credit card, I asked her to add my middle name on air ticket. I was told the ticket has to be canceled and a new ticket has to be bought. I cannot agree with that. However, their calls waked me up several times...
Read more
1.0
#968438
I'll make it short. Booked a one way flight for my fiancé. China to USA. They switched the names around and blamed me. Called within 24 hours to correct it.Now in the USA- easy peasy. With CTRIP and there customer service.???? OMG! it's like there retarded or something. I had to buy 2 tickets and wait 30 days to get my money back on the 1st one. FOR A NAME CORRECTION!!! When you call they are so rude. They are unhelpful. Started asking for...
Read more
#958715

Short Review for February 17, 2017

#1009745
1.3
Ctrip didn't want to refund me for a train ticket with the wrong date, while the policy clearly says tickets are refundable. Bad customer service!
Comment
Show

Ctrip Room Booking Review

#994706
I have used ctrip for many of my trips but this is my worst experience so far. I booked a hotel that says it will be confirmed in 11hours, so I waited, it has been 2 days now and still no confirmation and my card has been charged. I talked to their customer service rep Celine and was told to wait longer and that if I cancel this UNCONFIRMED booking it will take 2 weeks to process refund!
Comment
Show

Other product Review

#694362
thief , and they are just thieves. you should be careful. don't book with this agency again. unreliable.
Comment
Show
I'm actually a big fan of Ctrip. I use the website for all of my personal and business travels. Recently though, I found one of my air booking charges on my credit card looked suspiciously high. I checked and sure enough, the round trip flight that I booked was somehow booked as two separate one-way tickets. Each ticket cost more than my original intended roundtrip ticket! But I already have flown and now it's a matter of "he-says-she-says"...
Read more
I found Ctrip quote for a specific hotel from Trip Advisor, I've had good experience with Trip advisor so I went to the link and booked the hotel with a very attractive price in Hong Kong, after requested all my credit card information and passport info etc., the booked came back canceled claiming my credit card could not be verified and I had to check with my bank. I thought maybe I put in the wrong number, so I repeated the info again, few...
Read more
1.0
I didn't like
  • Services offered but not delivered as promised
  • Unreliable
  • Scam
#942882
Made a booking with a minor spelling error in surname thanks to auto correct and human error that didn't see it in time. While booking on the CTrip website autocorrect changed the end of the surname. It was suppose to be "will' at the end and autocorrect on phone changed it to ' ville' so 2 letters wrong. For two days we tried calling and emailing and appealing on Facebook repeatedly and all we got was rude and unhelpful replies. Even ignored...
Read more
Anonymous

Anonymous Having exactly the same problem - Take your money then want nothing to do with you - Steer Clear.

Bought an air ticket. AirFrance is on strikes, I'm French :( nothing special here. They find it normal to give you a phone call (landline : the whole house was woken up then) at 4AM, then again past 5AM to make sure you're ok with the flight change (in 40 hours !) when you sent a email to say "ok" at 4.30 and another one at 4.50 because ok is not clear for them : yes, email is something they send, nothing they read. Ctrip won't mind sending you...
Read more
1.0
I didn't like
  • No accountability
#894461
cheating company. they don't give refund, and post fake ticket prices. airline company can give money back but they will not give m back this money. Absurd money stealing company cheating company. they don't give refund, and post fake ticket prices. airline company can give money back but they will not give m back this money. Absurd money stealing company cheating company. they don't give refund, and post fake ticket prices. airline company...
Read more

I have booked a room for 3 nights, only to find out a few hours later that booking will be cancelled because hotel confirmed that there is no room available... They asked me to book for another room which i did, but again after a few hours room is also not available and booking was again cancelled... So even if booking was not confirmed, they already charge me for the two bookings and will only return my money after one month... VERY VERY BAD...
Read more
1.0
I didn't like
  • Refund policy
#863232
This is to let everyone know this is the worse place to book your flight tickets. They are money sucker. You make any error in the keying in of information whether it is due to their system or whatever they straight away blame you. and they put their own polict to deduct 50%. and you wait donkey months to get it refund. So dun fall into their trap... *** company Stay away from this company Their apps is not stable and any mistakes they blame on...
Read more
Anonymous

Anonymous Wish I read this before they scammed me. I thought the spelling error was my mistake until I found similar complaints and people convinced their app is rigged to make mistakes...