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I was traveling to Qingdao (China). Booked a room for 15$. Get confirmation that everything is OK. Arrived to hotel next day. They say I can`t stay there. I Call to support. They say that it`s a website`s mistake. They found only another one hotel for me, but it costs...
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1.5
I didn't like
  • Frustrating
#1040998
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it's like pulling teeth to get any helpful information from ctrip's customer service. it seems like they just want to dismiss your request to get you off their back. most have no understanding of what "customer service" is all about. minimal effort is made to help...
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#1036124
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I booked a hotel using CTrip in HongKong about three weeks in advance. Deal was to pay at hotel desk after stay (I especially choose that as the prepay options even being cheaper do not work as they all require AliPay or similar services I being a foreigner cannot...
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1.6
I liked
  • Price
I didn't like
  • Money is deducted from your account
  • It is only good if you do not have to deal with customer service
  • Poor communications
#1031859
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Ctrip Customer Care Review

Ctrip
#1028713
1.0
Inquired about cancelling a ticket to re-book on a different day... Spoke to OWEN YEO who was rushing us and cancelled our tickets before our understanding and confirmation... Denied responsibility and refuse to listen after tickets was cancelled... Very bad service and will NEVER BE USING THERE SERVICE AGAIN!!! Owen Yeo then ended the conversation saying that it was his pleasure to service us...
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Short Review for February 17, 2017, Pc_exchange_policy

Ctrip
#1009745
1.3
Ctrip didn't want to refund me for a train ticket with the wrong date, while the policy clearly says tickets are refundable. Bad customer service!
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Ctrip Room Booking Review

Ctrip
#994706
I have used ctrip for many of my trips but this is my worst experience so far. I booked a hotel that says it will be confirmed in 11hours, so I waited, it has been 2 days now and still no confirmation and my card has been charged. I talked to their customer service rep Celine and was told to wait longer and that if I cancel this UNCONFIRMED booking it will take 2 weeks to process refund!
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Other Product Review

Ctrip
#694362
thief , and they are just thieves. you should be careful. don't book with this agency again. unreliable.
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To All Users of Ctrip; please be aware that when you are booking tickets, hotels and trains that you check your dates for your reservations. This is my story, and it is true! I booked a hotel room through Ctrip for the 27th through the 30th of January, 2017. After...
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Anonymous
indra Kansara

Same thing has happened to me.Booked harbour Grand 26th till 3th April and they sent a confirmation saying 22nd till 26th April.I emailed them within 32 minutes and they say t...

1.0
I didn't like
  • It is only good if you do not have to deal with customer service
#997710
Reply to reviews
Before I run my credit card to pay tour trip, I said to the rep that I have one more question (put my middle name on air ticket). I was told to pay first and then to discuss more question. So I run the credit card. Right after we run the credit card, I asked her to add...
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Anonymous
Corey

Inquired about cancelling a ticket to re-book on a different day... Spoke to OWEN YEO who was rushing us and cancelled our tickets before our understanding and confirmation......

Anonymous
Corey

Inquired about cancelling a ticket to re-book on a different day... Spoke to OWEN YEO who was rushing us and cancelled our tickets before our understanding and confirmation......

1.0
#968438
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I'll make it short. Booked a one way flight for my fiancé. China to USA. They switched the names around and blamed me. Called within 24 hours to correct it.Now in the USA- easy peasy. With CTRIP and there customer service.???? OMG! it's like there retarded or...
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#958715
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I'm actually a big fan of Ctrip. I use the website for all of my personal and business travels. Recently though, I found one of my air booking charges on my credit card looked suspiciously high. I checked and sure enough, the round trip flight that I booked was somehow...
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#946331
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I found Ctrip quote for a specific hotel from Trip Advisor, I've had good experience with Trip advisor so I went to the link and booked the hotel with a very attractive price in Hong Kong, after requested all my credit card information and passport info etc., the...
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1.0
I didn't like
  • Scam
  • Services offered but not delivered as promised
  • Unreliable
#942882
Reply to reviews
Made a booking with a minor spelling error in surname thanks to auto correct and human error that didn't see it in time. While booking on the CTrip website autocorrect changed the end of the surname. It was suppose to be "will' at the end and autocorrect on phone...
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Anonymous
Anonymous

Having exactly the same problem - Take your money then want nothing to do with you - Steer Clear.

#909709
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Bought an air ticket. AirFrance is on strikes, I'm French :( nothing special here. They find it normal to give you a phone call (landline : the whole house was woken up then) at 4AM, then again past 5AM to make sure you're ok with the flight change (in 40 hours !) when...
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1.0
I didn't like
  • No accountability
#894461
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