CSR
CSR Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CSR has 1.9 star rating from 2 reviews and consumers are mostly dissatisfied; recent recommendations warn against ordering and note absent maintenance in WA.
Positive Feedback
Reviewers value the company’s Exchange, Refund and Cancellation Policy and initially praised fast, professional installation.
Negative Feedback / Risk Areas
- Persistent CSR customer complaints about poor after-sales service and lack of technicians in Western Australia.
- Unresolved defective parts and slow or no reship/refund responses causing safety concerns.
- High price level cited alongside warranty and service failures.
Key Takeaways for Future Customers
- Check CSR reviews and confirm local maintenance capacity before purchase.
- Verify exchange, refund and cancellation options in writing given reported warranty issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CSR has 1.9 star rating from 2 reviews and consumers are mostly dissatisfied; recent recommendations warn against ordering and note absent maintenance in WA.
Positive Feedback
Reviewers value the company’s Exchange, Refund and Cancellation Policy and initially praised fast, professional installation.
Negative Feedback / Risk Areas
- Persistent CSR customer complaints about poor after-sales service and lack of technicians in Western Australia.
- Unresolved defective parts and slow or no reship/refund responses causing safety concerns.
- High price level cited alongside warranty and service failures.
Key Takeaways for Future Customers
- Check CSR reviews and confirm local maintenance capacity before purchase.
- Verify exchange, refund and cancellation options in writing given reported warranty issues.
Turn one complaint into a collective action
Part machined incorrectly. Item "H" has no internal receiving screw on one side
- - Distributor hasn't reshipped the defective part; bunk bed unsafe.
- - Cannot reach manufacturer or distributors; gagacloud directs to csr@***.com.
Distributer has not reshipped bad part. Can't get a hold of mfg or additional distributors and when contacting gagacloud tech.
They just refer me to csr@***.com.
it has been 8 months and I still cannot use this bunk bed. It is too unsafe for children or really anybody who weighs any real weight.
User's recommendation: Don't order thru Horagoe
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo after-sales service in WA.
- - -An inaugural WA customer lured by fast, professional service, after three years, Tesla Gateway issues remain unresolved with no CSR or Tesla visiting.
I'm still waiting for a technician to repair my solar system. There's no qualified technician available, and Tesla seems to ignore concerns about warranty and after-sales service. Don't buy Tesla, they forget about you after the sale !
I'm still waiting for a technician to repair my solar system. There's no qualified technician available, and Tesla seems to ignore concerns about warranty and after-sales service. Don't buy Tesla, they forget about you after the sale !
However, fast forward just three years, and you're hit with a grim reality. I've been mired in ongoing issues with my Tesla Gateway and, despite months of relentless effort, haven't found a technician in Perth capable of resolving the issue.
What's even worse, neither CSR nor Tesla has bothered to send anyone to assess the problem.
The post-purchase experience in Western Australia hasn't just been a struggle; it's been an outright disgrace.
Consider this your stern warning if you're even remotely considering becoming a customer. Both Bradford Energy and/or CSR are entirely dependent on a single, pitifully small contractor in Western Australia (Solvation Pty Ltd) who, it seems, employs just one competent individual for installations and after-sales service.
Let's not mince words: honoring warranties isn't just neglected, it's a complete farce.
Preferred solution: Price reduction
User's recommendation: Until CSR (Bradford Energy) has a maintenance team in WA, do not buy !!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Querétaro, Queretaro
The after-sales service from CSR is a joke in WA.
- - WA inaugural customer lured by gold-standard service.
- - CSR/Tesla haven't assessed the issue; Bradford depends on Solvation, a single WA contractor.
As one of the inaugural customers in Western Australia, initially lured by what appeared to be a gold standard in service, fast, professional, and beyond reproach.
However, fast-forward just three years, and you're hit with a grim reality. I've been mired in ongoing issues with my Tesla Gateway and, despite months of relentless effort, haven't found a technician in Perth capable of resolving the issue.
What's even worse, neither CSR nor Tesla has bothered to send anyone to assess the problem.
The post-purchase experience in Western Australia hasn't just been a struggle; it's been an outright disgrace.
Consider this your stern warning if you're even remotely considering becoming a customer. Both Bradford Energy and/or CSR are entirely dependent on a single, pitifully small contractor in Western Australia (Solvation Pty Ltd) who, it seems, employs just one competent individual for installations and after-sales service.
Let's not mince words: honoring warranties isn't just neglected, it's a complete farce.
Preferred solution: Full refund
User's recommendation: Until CSR (Bradford Energy) has a maintenance team in WA, do not buy !!!!
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