Crystal Travel USA

Please am in Ghana and I will like to know the proposed date for the interview and as to which number to call

Took advantage- airlines were waiving feed due to Covid last March. They charged me $150 to cancel a ticket that I didnt purchase thru them.

My son called a toll free thinking he was calling jet blue and I think they hijacked the call and took his money. JetBlue was waiving the fees- total rip-off and wouldnt refund my money.

Poor customer service! Tried to change flight departure times and was unable to reach the company for several hours to do so.

Airline could not help because it was a bundled purchase. Had to purchase new tickets to get us home from Africa. 24/7 customer service my butt! Have all records showing our attempts to reach them.

They offered us $50 for our inconvenience, we are out $2505. CTB112**** I have contacted BBB

My wife booked a flight with Crystal travel trough Momondo because they offered the best price for the selected dates and flights from IAD to SOF and back. She entered the information needed and checked out.

They charged my American Express card right away and sent her an e-mail "Booking Under Process" and at the top left corner of the e-mail is written "for changes to this itinerary,, please call us on 1-88*-299-****". She called the number and is said "the phone number you have called is currently unavailable". I got home after work at 10 pm and she was crying and told me they took our money and didn't give us the ticket. This is when I was getting frustrated.

I checked their Terms & Conditions and it says "All the offers, prices and even the sale conditions, are subject to change without notice". This is ridiculous! I called the number posted in the terms and conditions and the gentlemen who piked up said that the payment was declined. I called American Express and they told me this is impossible.

I called Crystal Travel again and they told me this flight is not available any more. I checked momondo and they were offering the same flight for the same price. I called Crystal Travel again and then they tried to offer me more expensive flight and then I told them to cancel everything and send me e-mail confirming the cancellation.

After all this I called them more than 20 times to get my confirmation for the canceled booking and they were ether trying to transfer me to unavailable extension or just hung up. After 25 - 30 phone calls and 2 hours wasted I got my confirmation and booked with other web site for 10 minutes and for just $5 more than the price offered by Crystal Travel.

We were just searching haven’t decide but they follow up and called 3 times in one day asking why haven’t you booked the flight