Crystal Travel USA
Crystal Travel USA Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Crystal Travel USA has a 1.2 star rating from 2 reviews; consumers are mostly dissatisfied and recent recommendation is "Never".
Key Takeaways for Future Customers
- Check Crystal Travel USA reviews and compare prices before booking.
- Expect limited help with changes; verify cancellation and refund policies.
- Confirm billing and payment authorization to avoid unexpected charges.
Negative Feedback / Risk Areas
- Poor customer service and long unresponsiveness when changing flights.
- Complaints about being charged fees despite airline waivers and refund issues.
- Aggressive follow-up calls and unclear booking confirmations reported.
Positive Feedback
Reviewers value the number of destinations offered, though price level is reported as high and discounts or special offers are disappointing.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Crystal Travel USA has a 1.2 star rating from 2 reviews; consumers are mostly dissatisfied and recent recommendation is "Never".
Key Takeaways for Future Customers
- Check Crystal Travel USA reviews and compare prices before booking.
- Expect limited help with changes; verify cancellation and refund policies.
- Confirm billing and payment authorization to avoid unexpected charges.
Negative Feedback / Risk Areas
- Poor customer service and long unresponsiveness when changing flights.
- Complaints about being charged fees despite airline waivers and refund issues.
- Aggressive follow-up calls and unclear booking confirmations reported.
Positive Feedback
Reviewers value the number of destinations offered, though price level is reported as high and discounts or special offers are disappointing.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Jakarta, Jakarta
Change flight
My wife is in hospital and I need to stay here in Indonesia with her longer than expected to be to make sure she will be ok
Preferred solution: Change flight
Accra, Greater Accra Region
Work related issue
Please am in Ghana and I will like to know the proposed date for the interview and as to which number to call
Naples, Florida
Ripped us off
- Airlines waived Covid fees.
- I was charged 150 to cancel a ticket I didn’t buy.
- JetBlue was waiving the fees, but refunds were not issued.
Took advantage- airlines were waiving feed due to Covid last March. They charged me $150 to cancel a ticket that I didnt purchase thru them.
My son called a toll free thinking he was calling jet blue and I think they hijacked the call and took his money. JetBlue was waiving the fees- total rip-off and wouldnt refund my money.
User's recommendation: Never
Poor customer service
- Poor customer service; unable to reach the company for hours to change flights.
- Bundled purchase; had to buy new tickets home from Africa, $50 offer.
Poor customer service! Tried to change flight departure times and was unable to reach the company for several hours to do so.
Airline could not help because it was a bundled purchase. Had to purchase new tickets to get us home from Africa. 24/7 customer service my butt! Have all records showing our attempts to reach them.
They offered us $50 for our inconvenience, we are out $2505. CTB112**** I have contacted BBB
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPlease don't book flights with Crystal Travel and save your time.
- Crystal Travel offered the best price, but no ticket was issued.
- Support calls failed; the flight was unavailable, and we rebooked.
My wife booked a flight with Crystal travel trough Momondo because they offered the best price for the selected dates and flights from IAD to SOF and back. She entered the information needed and checked out.
They charged my American Express card right away and sent her an e-mail "Booking Under Process" and at the top left corner of the e-mail is written "for changes to this itinerary,, please call us on 1-88*-299-****". She called the number and is said "the phone number you have called is currently unavailable". I got home after work at 10 pm and she was crying and told me they took our money and didn't give us the ticket. This is when I was getting frustrated.
I checked their Terms & Conditions and it says "All the offers, prices and even the sale conditions, are subject to change without notice". This is ridiculous! I called the number posted in the terms and conditions and the gentlemen who piked up said that the payment was declined. I called American Express and they told me this is impossible.
I called Crystal Travel again and they told me this flight is not available any more. I checked momondo and they were offering the same flight for the same price. I called Crystal Travel again and then they tried to offer me more expensive flight and then I told them to cancel everything and send me e-mail confirming the cancellation.
After all this I called them more than 20 times to get my confirmation for the canceled booking and they were ether trying to transfer me to unavailable extension or just hung up. After 25 - 30 phone calls and 2 hours wasted I got my confirmation and booked with other web site for 10 minutes and for just $5 more than the price offered by Crystal Travel.
Preferred solution: Do my best to let the other people know they have to avoid this company
Very aggressive calling everyday all day
We were just searching haven’t decide but they follow up and called 3 times in one day asking why haven’t you booked the flight
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