Patrick S Qjh

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Verified Reviewer

Airlines tickets refund

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I eventually got my refund back from the above two companies. I have also set up a CLAIM SERVICE for others that need REFUNDs from their travel agents or Airline provider.

But make sure the company you intend to claim from has Your Bank details so that they deposit refunds directly to you. I've initiated the refund process.

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Loss:
$110

Preferred solution: Refund

User's recommendation: Use my refund service

Boss Sda

Non responsive, lack of ethics, downright liars

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I booked a 6 day trip to Italy for a friend and myself, we travel light and needed one suitcase between us, which meant one in one out.... No the rep booked to out and non return .

I have been chasing for two weeks to get one case cancelled going out and one booked back. They had the audacity to tell me that I had booked icases myself and Ryan air confirmed this. I was given the run around passed from pillar to post dealt with desrespectavly by a supervisor. Ended up ringing customer services myself, the agent told me , cases booked in my name , when I tried to cancel, told I could not action as my email, telephone number and account address were not what was given , he confirmed all info supplied related to Crystal Travel, but used my card details.

They are still arguing that I am accountable for cases no offer to resolve or assist. They are a shyster company who are part of the Moresand group who have a very bad reputation. Iwith a week to travel I have no choice but to try and purchase another suit case or cases. This holiday is a little respite to collect myself over the death of my husband 9 months ago and my youngest son 4 months ago.

It's not the cost it's the reprehensible attitude of this company and their lack of ethics. The caveat " buyer beware" certainly applies to Crystal Travel.

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Loss:
$56
Reason of review:
Evasiveness and lack of honesty

Preferred solution: Let the company propose a solution

Samuel Llt
map-marker Gurgaon, Haryana

Crystaltravel.co.uk Services

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I Mrs Damini Patel am writing about my experience with Crystal Travel.

My Experience began on the 15th August 2016. Our Guru HDH Pramukh Swami Maharaj had passed away on Saturday 13th August 2016 and me and my family were very eager to go to India for the Last Rites of our beloved Guru to be held on the 17th August 2016 15:30 IST.

I Damini Patel had been ringing around Travel Agents to get Tickets for Myself and my 2 children but to no avail.

Finally, I called Crystal Travel and spoke to a very pleasant Young Man by the Name of Kane.

I spoke to Kane regarding my concerns and that I wanted Tickets to go to India by tonight being 15th August 2016. Kane took all my details and told me to have faith and he will do his best to get me tickets so that I can be in India ASAP. Kane stated that he would get back to me as soon as he gets something for me and said I will call you back.

Kane called me back in an hour and stated that I have got tickets for you and your 2 Children flying from LHR to Delhi then Delhi to Ahmedabad arriving in AMD on the 16th August 20:00 IST.

The Price of the Tickets was within my Budget and Kane instantly booked the tickets for us also confirming our seats and our Dietary requirements. He explained that these tickets were One way as he was not getting any confirmation of Return flights by any Airline due to high demand and it also being School Holidays. He also stated that Ma’am don’t worry about your return I will make sure that I do all I can to get you return booking ASAP and that was his promise to me.

Kane kept in contact with me from the time I got to LHR for my Flight to Delhi through Check-in and as I was boarding the Flight. He took great care of me and my 2 Children as I was travelling with them on my own. Note Kane was not a known person to me but whilst talking to him he made me feel special.

As I Arrived in Delhi Kane again called to make sure that the journey was hassle free and that if I had any issues. I stated all went very well and now waiting for my next flight.

He again called just before my next flight from Delhi to AMD and made sure that we were ok and that there were no problems in the Airport. I mentioned that due to his Magic all was well and that we were very comfortable and happy for what he has done for us. Kane also again mentioned that Ma’am I have not forgotten about your return tickets but be rest assured that hook or crook I will get you your return flights and will keep in touch with you.

Due to Indian Festival Holidays I did not hear from Kane so I called Crystal Travel and Spoke to Kim that I would like to speak to Kane regarding my return booking as he mentioned that he will contact me but I have not heard from him (Kane) but she mentioned that Kane had not been to the office for the past 3 Days due to Personal circumstances. She stated that she would pass my message to Him and tell him to get in contact with me ASAP. In the meantime, my Husband also contacted Crystal Travel from the UK and spoke to Leo regarding my return flights and wanted to speak to Kane and stated that he was not in the office but would get hold of Kane and get him to ring me urgently.

At around 23:30 BST Mr Patel my Husband received a message from Kane stating that he had been given messages from both Kim and Leo to contact him urgently. Kane stated in the message that he would go to the office first thing tomorrow morning and would sort out the flights for me and my 2 Children to come back to the UK. Kim mentioned that due to Kane’s personal circumstances he had not been in the office for the past 3 Days but due to his word and commitment towards his clients (passengers) he still put aside his problems and came to the aid of his clients. Kane is a very enthusiastic polite and very humble young man and has great pleasure in the job he does. He called me in the afternoon the following day and stated Ma’am I am very sorry for not getting back to you and was very apologetic and stated that he had been successful in getting me and securing 3 tickets for my return back to the UK. He emailed me the inventory and told to me check everything over and email him back so that he can confirm the booking. I went through the email and confirmed to Kane that all was ok and that he could go ahead and book the tickets for us.

Kane booked the tickets and sent the e tickets to me as soon as I had confirmed with him.

He did mention that the journey will be a long one but as I had mentioned to him on the phone that I had to be back in the UK by latest 6th September due to work commitments this was the best way for me to get home to the UK. The flight was from AMD to Delhi, Delhi to China, China to LHR on the 5th Sept 2016 arriving in the UK on the 6th Sept 2016 15:00 BST. Kane contacted me when I got to Delhi as there was a long hold of approx 12 Hrs to ask if he could be of any help and book us a Hotel as I was travelling with 2 children and Delhi was not a known location for me. I stated that we are ok for the length of hold and that if anything I would be in contact. Kane was calling me at regular intervals to make sure that we were ok and that if he could do anything more to make this length of waiting time go quicker but I said to him not to worry and that we will be fine. Kane made a final call to me just before boarding the flight from Delhi to China to make sure that all was ok and mentioned that the flight was delayed for 40 mins I thanked him for his concern and wished him all the best and that I will speak to him as soon as I land at Heathrow.

We as a family travel to different countries throughout the year for short or long breaks and we have never had any experience with any travel Agent like Kane. He has showed his care and concern towards his clients and has been a great support throughout our unplanned travel to India.

I would like to send my sincere thanks to Kane, Kim & Leo for all their help and concern for us.

I would also be recommending Crystal Travel to my Family and Friends for tickets as this company has a lot of potential going further with the staff it employs.

Our special Thanks to Kane for all his hard work, effort and great support he has shown towards us.

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Pros:
  • Customer service
Reason of review:
Good customer service
Amelio Bnz

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Verified Reviewer
| map-marker Pitampura, Delhi

Crystal Travel Uk Flight Booking Review

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Crystal Travel UK - Simple Review #1465930322

The service is good. But I've used this in mobile, after booking successfully the layout of the ticket generated is completely messed, the text is overlapping one another. Apart from that booking exp is good.

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Rene Qjx

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Verified Reviewer
| map-marker Gurgaon, Haryana

Crystal Travel Complaint

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I have booked With Crystal Travel Recently All was fine But the Agent Talked to me sounds Bossy which I don't like Service was Fine, But there Travel Agents should know to talk little polite, I mentioned the same to him, and after knowing I felt bad he said Sorry and started acting calmly and politely, atleast travel Agents know to control there sound tempo wen talking to someone on Phone.I didn't forgot it pinched me I think company should hire good travel agents.I was waiting for my holiday to end, so that I can post a Overall review including issues I had with them. Kindly take care don't spoil ur business by hiring ***

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Pros:
  • Hotel
Cons:
  • Henry travel agent
Reason of review:
problem with agent speaking

Preferred solution: Let the company propose a solution

2 comments
Amelio Bnz

i don't think its a fault of crystaltravel.co.uk

Guest

Whom u talk to?

Specify the name of the Agent

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Shawnte Cey

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Verified Reviewer
| map-marker London, England

Business tour to the Middle East

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Crystal Travel handled my travel planning stress of booking a business tour to the Middle East well. My travel companions and I were greatly impressed with the ease of our trip due to the wonderfully arranged flights and accommodations put together.

I personally dint want to book a hotel, so we were offered a selection of guest houses which were too good. Booking through Crystal Travel took all of the stress, leaving us amazed, refreshed and recharged..

Overall it was a good holiday and a fine experience with Crystal Travel.I will recommend them to my friends also, I talked to rose she is very intelligent and helpful. thanks

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Pros:
  • Customer service
Cons:
  • Flight seats
Reason of review:
Good customer service
Lazarus Uhf
map-marker New York, New York

CrystalTravel.co.uk Complain and Feedback

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The tour manager Mr. Frank K was very informative and managed the full tour without any kind of hassles, But there was no cleanliness in the hotel and it was not good at all, Altough after informing mr frank the arrangements were made in a very short period of time.

The new hotel allocated to us was up to the mark and the food provided were good. All the local guides were also very informative and were explaining each and every small part of that country.

Which made us little happy and keen to know more.Overall thanks to Mr. Frank K

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Pros:
  • Customer service
Cons:
  • Hotel
Reason of review:
Fast order processing

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