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I have been a customer for 5 years (Although I am not sure why!) They have continually failed to deliver or notify me that they were not going to deliver. The worst bit about this is if they do not make a delivery they will not deliver till the next delivery window the...
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1.3
I liked
  • Water
I didn't like
  • Failed promises
  • Non delivery
  • Rude drivers
#1014984
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Crystal Springs Water Service -  THE WORST / HORRIBLE !
Been with this company for over 4 years.. The first 2 years was ok. Then it all fell apart, missed deliveries, they come whenever they feel they want to. But what i went through from the month of December till today caused me to cancel my service ( or there lack of ) ....
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Anonymous

endy very poor sevice. do not recommend anyone. Sometimes, they may represent under different brand name such as DS services etc. STAY AWAY. RIP OFF COMPANY>

#1013175
Reply to reviews
First off, I suspened my delivery ... last year in Feb due to going out town. I was told when I got back to let them know and they will start my service up again. They never stopped the deliveries. I got home to two months worth of bottles that they then ... wouldnt...
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Short Review for March 17, 2017, Pc_payment

#1022195
1.0
Crystal springs is one of the worst company. They refused to refund me deposit for the empty battle which was $42.00. 4 months after i close my acoount they send me a bill to pay $42.00
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Crystal Springs Water Customer Care Review

#1006718
Your company did not deliver water so after numerous phone calls and promises of delivery i cancelled service. Every month i get a bill. Pick up your *** equipment and stop billing me. Its all in the file all the calls and no service. You have the worst customer service ever. Dont know how you stsy in business. You suck!
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Short Review for February 10, 2017, Pc_service

#1006285
1.0
DO NOT use this company! I could write mine, but it will just echo what everyone else has said. Run as far away from this company as possible! If they show up at your door (office) just tell them you'll pass and send them on their way immediately. The salespeople are persistent. I repeat... run as far away from this company as you can as fast as you can.
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Crystal Springs Water Pick Up Service Review

#995082
1.0
I have been with them when they were known as Cloister. I had been with them for over 20 years, cancelled my account in early december 2016, still waiting for them to pickup cooler and 6 empty bottles. I stopped calling after several attempts,useless people. I am now with deerpark and everything is much better and cheaper.
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We have 13 empty bottles in a very small apartment. We can't get Crystal Springs to pick up the empty bottles. The driver never shows up on scheduled day I have called and emailed. I can't get a return call from the manager We have 13 empty bottles and no water! We...
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No delivery 3 Jan or 1 Feb or when I re-scheduled for 6 Feb. Guess what - NO DELIVERY! Called Crystal Spring, waited 45 minutes to be told I need to talk to COSTCO, then on hold for 5 more minutes. Customer rep stated she can explain everything, then went to say no...
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Crystal Springs Water Delivery Service Review
My water is either not delivered on time, too many bottles are delivered and i am over charged. I am ready to jave tjem come and get their equipment and not deal with anymore. Customer service is good when i speak to them but they are always over charging us and not...
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The water started tasting funny so I requested a new dispenser. They said it may be the bottles so gave me new ones. Same issue. I requested they pick up everything and cancel service. They were backed up from the holiday so I had to wait 2 weeks. When Jan 11 came they...
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Anonymous

Anonymous I HAVE A SIMILAR ISSUE. wATER DELIVERED TO WRONG DOOR OF MY BUILDING...TO A NEIGHBORS HOUSE THAT HAS NO NUMBER ON THE DOOR. cALLED AND THEY SAID i WOULD HAVE TO WAIT A WEEK FO...

1.2
I didn't like
  • Way the water tasted and delivery quite poor
  • Customer service
#989806
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Crystal Springs was my water delivery service for 3 years, and I have to say that the company seems to put a lot of effort into alienating and frustrating its customers. My deliveries rarely occurred on scheduled days, and the amount delivered was almost never as...
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I had been a customer with Crystal Springs for over 10 years. Within the last year, their customer service has been horrible. They do not deliver on schedule and they really could care less if you are happy or not. I had to go to Home Depot over the holidays for water...
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Do not use these guys. They started service for my small shop back in April. In August we moved two blocks down. I called them and informed them of the new address. I filled out a form that comes with the bill to also inform them of the move. I didn't get water again...
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Anonymous

Anonymous I had the same problem when I moved to my new home. They suck!

Anonymous

Anonymous Over the past year we have not had our water delivered on the right day. So, since they don't come on the right day the empties start to pile up. We are in a small apartment a...

1.0
I didn't like
  • Poor service and rude staff
#970303
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