I have been a customer for 5 years (Although I am not sure why!) They have continually failed to deliver or notify me that they were not going to deliver. The worst bit about this is if they do not make a delivery they will not deliver till the next delivery window the...Read more
Been with this company for over 4 years.. The first 2 years was ok. Then it all fell apart, missed deliveries, they come whenever they feel they want to. But what i went through from the month of December till today caused me to cancel my service ( or there lack of ) ....Read more
First off, I suspened my delivery ... last year in Feb due to going out town. I was told when I got back to let them know and they will start my service up again. They never stopped the deliveries. I got home to two months worth of bottles that they then ... wouldnt...Read more
Short Review for March 17, 2017, Pc_payment
by Abbi.massawi #1022195
Crystal springs is one of the worst company. They refused to refund me deposit for the empty battle which was $42.00. 4 months after i close my acoount they send me a bill to pay $42.00
Crystal Springs Water Customer Care Review
by anonymous #1006718
Your company did not deliver water so after numerous phone calls and promises of delivery i cancelled service. Every month i get a bill. Pick up your *** equipment and stop billing me. Its all in the file all the calls and no service. You have the worst customer service ever. Dont know how you stsy in business. You suck!
Short Review for February 10, 2017, Pc_service
by anonymous #1006285
DO NOT use this company! I could write mine, but it will just echo what everyone else has said. Run as far away from this company as possible! If they show up at your door (office) just tell them you'll pass and send them on their way immediately. The salespeople are persistent. I repeat... run as far away from this company as you can as fast as you can.
Crystal Springs Water Pick Up Service Review
by anonymous #995082
I have been with them when they were known as Cloister. I had been with them for over 20 years, cancelled my account in early december 2016, still waiting for them to pickup cooler and 6 empty bottles. I stopped calling after several attempts,useless people. I am now with deerpark and everything is much better and cheaper.
We have 13 empty bottles in a very small apartment. We can't get Crystal Springs to pick up the empty bottles. The driver never shows up on scheduled day I have called and emailed. I can't get a return call from the manager We have 13 empty bottles and no water! We...Read more
No delivery 3 Jan or 1 Feb or when I re-scheduled for 6 Feb. Guess what - NO DELIVERY! Called Crystal Spring, waited 45 minutes to be told I need to talk to COSTCO, then on hold for 5 more minutes. Customer rep stated she can explain everything, then went to say no...Read more
My water is either not delivered on time, too many bottles are delivered and i am over charged. I am ready to jave tjem come and get their equipment and not deal with anymore. Customer service is good when i speak to them but they are always over charging us and not...Read more
The water started tasting funny so I requested a new dispenser. They said it may be the bottles so gave me new ones. Same issue. I requested they pick up everything and cancel service. They were backed up from the holiday so I had to wait 2 weeks. When Jan 11 came they...Read more
Crystal Springs was my water delivery service for 3 years, and I have to say that the company seems to put a lot of effort into alienating and frustrating its customers. My deliveries rarely occurred on scheduled days, and the amount delivered was almost never as...Read more
I had been a customer with Crystal Springs for over 10 years. Within the last year, their customer service has been horrible. They do not deliver on schedule and they really could care less if you are happy or not. I had to go to Home Depot over the holidays for water...Read more
Do not use these guys. They started service for my small shop back in April. In August we moved two blocks down. I called them and informed them of the new address. I filled out a form that comes with the bill to also inform them of the move. I didn't get water again...Read more