Crystal Springs Resort Reviews
Crystal Springs Resort Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Crystal Springs Resort has a 1.0 star rating based on 2 reviews and consumers are mostly dissatisfied; rating distribution shows 100% unfavorable. Pros noted: clean. Cons noted: Vista pool not heated, high price level, limited product diversity. This summary reflects Crystal Springs Resort reviews and common issues reported by guests.
Positive Feedback
Guests mention cleanliness and resort amenities but overall praise is minimal given other issues with service and pricing.
Negative Feedback / Risk Areas
- Recurring billing errors including double charges and difficulty reaching accounting, a frequent Crystal Springs Resort customer complaints theme
- Refusal to provide refunds or flexible cancellation during the public health crisis
- Poor customer service responsiveness
- High prices and some unheated facilities like the Vista pool
Key Takeaways for Future Customers
- Confirm billing and avoid using 2 separate credit cards to prevent duplicate charges
- Review cancellation and refunds policy before booking
- Expect potential delays contacting customer service or accounting
- Consider value given high price and specific amenity limitations
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Crystal Springs Resort has a 1.0 star rating based on 2 reviews and consumers are mostly dissatisfied; rating distribution shows 100% unfavorable. Pros noted: clean. Cons noted: Vista pool not heated, high price level, limited product diversity. This summary reflects Crystal Springs Resort reviews and common issues reported by guests.
Positive Feedback
Guests mention cleanliness and resort amenities but overall praise is minimal given other issues with service and pricing.
Negative Feedback / Risk Areas
- Recurring billing errors including double charges and difficulty reaching accounting, a frequent Crystal Springs Resort customer complaints theme
- Refusal to provide refunds or flexible cancellation during the public health crisis
- Poor customer service responsiveness
- High prices and some unheated facilities like the Vista pool
Key Takeaways for Future Customers
- Confirm billing and avoid using 2 separate credit cards to prevent duplicate charges
- Review cancellation and refunds policy before booking
- Expect potential delays contacting customer service or accounting
- Consider value given high price and specific amenity limitations
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Charged twice
- - Stayed 2 nights with my sister; original charge $646.22.
- - Both cards charged $857.16 and authorized; cannot reach accounting, left a message.
Crystal springs resort employee left me a message that they are submitting a refund for the double charge. I do see the refund.
That issue is resolved. I still cannot rate them higher, because we were disappointed that the Vista pool and that area pools were Not heated, as we experienced in the past, that All pools were heated, and that is why we chose this place. So We cannot recommend this place to someone who is looking for heated pools only.
And if you see on their website it reads “all heated pools”, it is not true. Sorry, but we dont like cold swim when the weather is cool.
I stayed with my sister for 2 nights. My credit card was charged $646.22 at original reservation.
Once we checked out, my sister gave her credit card for the balance of $857.16. I see They charged My card also. So now they charged Both credit cards - $857.16 And Both cards are Authorized, Not pending.
I cannot get thru to accounting dept.
I left a message earlier in the day and nobody returned my call. I also emailed to customer service.
- Clean
- Vista pool was not heated
Preferred solution: Full refund
User's recommendation: Dont use 2 separate credit cards, because they got mixed up and Charged Both cards
Lack of cancellation policy refund during World wide public health crisis
- - Staff refused to refund a canceled reservation during the COVID-19 crisis, citing being a family-run business.
We had called to cancel our reservation to celebrate a milestone birthday as the governor of the State of NJ and our United States president began quarantining everyone due to the Coronavirus. The staff at Crystal Springs refused provide a refund canceling our reservation.
They told us that they were a family run business who couldn't afford to loose our money during the public health crisis. Meanwhile, they are a huge, multisite resort....Disneyland and Disneyworld were closing, the NBA March madness is canceled. But not Crystal Springs. So disgusting how 1) corporate greed dominates over humanly doing the right thing 2) lack of compassion or caring towards employees and the public to follow closures in order to make a buck.
How disgusting could the owners be not to close and refund their customers during a public health crisis killing hundreds of thousands of people throughout the world. Corporate greed at it's finest.
Preferred solution: Full refund
User's recommendation: Don't book here. God forbid there's a worldwide epidemic, you'll loose
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