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Zero star holiday-hotel which claims to be 5 star

I stayed at a hotel named crystal flora beach between the dates of 01.09.2015 and 05.09.2015. my journey became a nightmare. first, although I booked for an accessible room, they said they were not aware of that. It is very hard for me to walk. and the room that they gave me was very far away from critical location such as beach, swimming pool and reception, so had to walk much. After getting the swimming pool and returning, I already overpass my daily walking limit which cause severe pain in my feet. When I complain about this situation, they arrange me an accessible room at the last day of my vacation. speaking of hotel room, it was very small. Although the room was for two guests, balcony was large enough for just one person. Unfortunately there was no wifi connection in the room. I had to take and carry my heavy-tablet all the way form my room to reception to be able to reach an internet connection. and ı already talked about my walking problem. you might guess how hard it must have been for me to accomplish that. On the other hand, at the room cleaners steal beverages from your mini bar. You kind of ask your friend if he/she drank the beverages in the mini bar. When you get the answer of "no", you really panic thinking that somebody might have broken in. food was terrible too. There were many flies in the honey and some larvas on herbs not to mention lack of food diversity. water slides were small even for children. at the ottoman restaurant, there was nothing in the name of ottoman kitchen. when I complained about all the above things to authorities, they said nothing but sorry. the only positive thing about hotel was its animation team. they were smiling and friendly.
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ID
#695178 Review #695178 is a subjective opinion of poster.
Location
Ankara, Ankara
Cons
  • Nightmare
Reason of review
Bad quality
Loss
$1000
Preferred solution
Let the company propose a solution

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