Crypto Com Reviews

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Can't sign into my account

I was able to sign back in, and they had the best responses available. Thanks for the quick help it was perfect.

User's recommendation: Thumbs up.

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ID
#2974523 Review #2974523 is a subjective opinion of poster.
Location
Saint Albert, Alberta

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Verified Reviewer
New Reviewer

Money issues

I have cash some money since last Wednesday the 6th of oct. . It has been 5 business days. I have not received any funds to my account yet.
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ID
#2970047 Review #2970047 is a subjective opinion of poster.
Loss
$1073
Preferred solution
Full refund

Can't login to account

I'm having issues logging back in to my account information on file is incorrect trying to update phone number on file so Crypto can verify me . Can't get anyone to help with this matter
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ID
#2968278 Review #2968278 is a subjective opinion of poster.
Location
Miami, Florida
New Reviewer

Withdrawal for 12 days not in bank account

Put in for withdrawal 10 days ago nothing yet whats happening with my account why you cant give me that
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ID
#2967081 Review #2967081 is a subjective opinion of poster.
New Reviewer

My money isnt being deposited in my account

I cashed out of my stock on Oct. 7th and i am still not seeing my money in my bank account. I am wondering if there is a problem or if it is going to take more business days.
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ID
#2966813 Review #2966813 is a subjective opinion of poster.
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Unauthorized transaction

I was charged twice in the amount of $2868.94 for a transaction that I made just once. I was charged on 10/8/21, then again on 10/12/21 for the same amount. Invest Crypto.com debited my account the second time without authorization. I want my money back.

User's recommendation: Invest on crypto.com with caution, keep detailed records of your transactions.

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1 comment
#2078007

I've been fighting them for a min. I had a unauthorized from Amazon, Crypto.com said due to myself having previously used amazon.com.

This is the craziest idea that I've ever heard of.

If you previously used a merchant and someone steals your car and uses at the same Merchant crypto.com states that you authorized the purchase. Now they are asking me to pay $50 to replace my card that I still have but has been fraudulently we used online .

ID
#2966359 Review #2966359 is a subjective opinion of poster.
Loss
$2868
Preferred solution
Full refund
New Reviewer

Can't log in my crypto app

No solution found. I have been locked out of my account for 2 months with no solution. Emails to crypto.com customer support and Chats and still nothing.
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ID
#2964807 Review #2964807 is a subjective opinion of poster.
Cons
  • Terrible customer service
Preferred solution
Let the company propose a solution
New Reviewer

Suspected possible theft on my account

My account was hacked my money was stolen and I was also blocked from my account. Customer service had to retry several times in order to access my account for me to reset the account passcode. I also had to change the email associated with the account .
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ID
#2964693 Review #2964693 is a subjective opinion of poster.
Loss
$265
Preferred solution
Full refund
New Reviewer
I have 40,000,000 SHIB at Crypto.com. My phone app said my total SHIB was at $1420 yesterday when the current price of SHIB was at .0000355. When I went to sell it 15 seconds later, the price was still the same, but the app wanted me to sell my 40,000,000 SHIB for a...
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1 comment
#2078042

They did the same thing to me when I sold my Shib coins.

ID
#2964475 Review #2964475 is a subjective opinion of poster.
Cons
  • Try to cheat you with undisclosed charges
Preferred solution
A resolution of why they are trying to add an undisclosed fee of approximately 10% for selling tokens. I can't sell any of my crypto until they fix this.
New Reviewer

My transaction has not gone through

I put a transaction through yesterday, I have gone back and forth emailing them and showed screenshots to prove it was me who did the transaction. I am getting quite annoyed as I have been trying to get my transaction through for nearly 5 hours now.
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ID
#2963174 Review #2963174 is a subjective opinion of poster.
Preferred solution
My transaction to go through
New Reviewer

I can not log in

Can't log in because I can't put in my account info in and proceed to the end. There i can't get into my account.
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ID
#2957950 Review #2957950 is a subjective opinion of poster.
Location
Charlotte, North Carolina

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Verified Reviewer
New Reviewer

I am blocked out my account

Never can get information unless I am your card. I have my own card. You should have a telephone number for the non card holder

User's recommendation: get a telephone number for us that do not have your card.

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ID
#2950397 Review #2950397 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Trying to withdraw my BTC funds on Crypto.com app

I don't want to use this site ever again and I want to withdraw my BTC funds out of this crypto.com app AS SOON AS POSSIBLE WHAT ARE YOU GUYS THINKING!

User's recommendation: This site is not good at all it sucks bad I can't even withdrawal my funds out of here without any problems!!!

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ID
#2947847 Review #2947847 is a subjective opinion of poster.
Cons
  • Are underhand and not to be trusted
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I can't reatch my crypto wallet

Crypto Com - I can't reatch my crypto wallet
Crypto Com - I can't reatch my crypto wallet
Crypto Com - I can't reatch my crypto wallet
Crypto Com - I can't reatch my crypto wallet
I can not bay or sell and i can not see my amount of coins or buy any coins when i open the crypto i go to my account but i can not reatch anything no buy no sell
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ID
#2946943 Review #2946943 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Money taken out of my account for setting up recurring payment

No answer I called multiple times and didnt reach anyone, I need to find out why when I set up recurring payment of 200 dollars they took it immediately out of my account when it was supposed to come out Saturday the 9th

User's recommendation: You have to keep calling smh.

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ID
#2946642 Review #2946642 is a subjective opinion of poster.
Loss
$200
Preferred solution
Full refund

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