Patrick S Cas

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I can't use my Authenticator

Crypto Com - I can't use my Authenticator
Original review Feb 23, 2024
I typed in the wrong code. I managed to screenshot the QR code,but it still doesn't work .hope you can help
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Loss:
$509

Preferred solution: Full refund

Nico B Cel

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I can not do anything

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Crypto Com - I can not do anything
Cela fait plus de 10 jours que je ne peux plus rien faire car la facture que jai envoyé nest toujours pas vérifiée. Cest inadmissible dêtre obligé dattendre aussi longtemps alors que dautres plateformes valident en quelques minutes. Je ne peux ni acheter ni vendre
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Preferred solution: J’aimerai qu’on valide mon compte pour pouvoir acheter et vendre

Alejandro V Fzq

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Missing transfer

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Crypto Com - Missing transfer
I'm still waiting for crypto.com to solve my issue. Please tell them to contact me. I tried to contact them many times without success.
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Loss:
$1500

Preferred solution: Full refund

User's recommendation: They should have a contact phone number to talk with a human being instead a machine

Abdiel C

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Recover my account

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Crypto Com - Recover my account
Crypto Com - Recover my account - Image 2
Im trying to recover my account but I dont have the same number the I use when I open the account for the first time now my email is verified becuse is the same one but they send me a code to the old phone number tu verified the account and I cant received becuse I have a new number
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Preferred solution: My account back becuse I spend money in here

alexandre m Pnx

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Where is my money from my e-transfer

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Crypto Com - Where is my money from my e-transfer
Crypto Com - Where is my money from my e-transfer - Image 2
i tried to reach your organisation multiples times, i did an e-transfert and wrote the account number in note as mentionned in the guide (copy paste), where the *** is my money? its about 20 days, supposed to take 20 minutes.
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Loss:
$100
Pros:
  • Crypto card
  • Large selection of coins
Cons:
  • Fake advertising
  • No service
  • No mederation

Preferred solution: Deliver product or service ordered

User's recommendation: do not buy any crypto from this site ! better go a trustworthy one

Resolved
Marius P Jbk

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| map-marker Gevelsberg, North Rhine-Westphalia

Resolved: My account is locked. Please help me

Crypto Com - My account is locked. Please help me
Crypto Com - My account is locked. Please help me - Image 2
Please help me return back my crypto account. Mariuspipinis1984@***.com thank you. Can yuo help me please
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User's recommendation: Mariuspipinis1984@***.com

Resolved
OURIA K

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Resolved: Restricted account

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Crypto Com - Restricted account
Updated by user Jan 29, 2024

Company fixed the issue and I have been provided with apology.

Original review Jan 22, 2024
hello I am Ouria kendel I have an account at crypto.com. for two weeks I have not been able to make crypto withdrawals even less in fiat. each time I have the same message which appears "withdrawals btc are not available at the moment" except that it is the same for all other cryptocurrencies. the withdraw option has disappeared on my fiat wallet I left emails to support and messages directly via the application but no responses .I am at the end of my strength.
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Loss:
$40000

Preferred solution: Full refund

Derek L Hxq

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I’m locked out of my account

Crypto Com - I’m locked out of my account
Crypto Com - I’m locked out of my account - Image 2
Ive been locked out of my account for two weeks and no ones gotten back to me. I sent my driver license by email all that *** and then I tried to talk to somebody online and they wanted $46 ***
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Loss:
$500

Preferred solution: I need resolution I want to get into my account

User's recommendation: Never recommend anybody

Ernest C Gvr

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| map-marker Madison, New Jersey

I haven't been able to access my account in days.

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Crypto Com - I haven't been able to access my account in days.
I wasn't receiving "sms" codes to my number. I tried to update my number, that didn't work. So I decided to just log out and log back in and now I haven't had access to my account in about 5 days. They a terrible!!! Customer service sucks no customer service number. They really need to be investigated. My money is sitting on there exchange and I don't have access to my funds.
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Loss:
$300

User's recommendation: Customer service number

Elias J Xyw

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Cannot withdraw my funds

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Crypto Com - Cannot withdraw my funds
Crypto Com - Cannot withdraw my funds - Image 2
Crypto Com - Cannot withdraw my funds - Image 3
Crypto Com - Cannot withdraw my funds - Image 4
I would like to have help on being able to withdraw my funds I lost my old phone and logged into my account on my new one and it is saying Ive got insufficient balance when I try to widows and not letting me type an address for me to send my crypto but is saying Ive got £700 in my account some information on this would be perfect
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Loss:
$700
Pros:
  • Easy to use
Cons:
  • Unable to withdraw money

Preferred solution: Information on how to withdraw my money

User's recommendation: I would not use this app

Moustapha O

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| map-marker Montreal, Quebec

My Money has been debited on my bank account and not been credited on my crypto wallet since yesterday

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Crypto Com - My Money has been debited on my bank account and not been credited on my crypto...
I brought a BTC of 1400 but it mention that its error but my money has been deducted on my bank account since yesterday till now I cant see my money
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Armede M

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| map-marker Sydney, New South Wales

Locked account

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Crypto Com - Locked account
Crypto Com - Locked account - Image 2
Crypto Com - Locked account - Image 3
Updated by user Mar 18, 2024

They alway get in touch but not talk action to answer the questions.

Original review Mar 14, 2024
I locked my crypto.com app account because of some compromising issues on my account. But know I need your help to unlock my crypto.com app account. Kind regards Armede Mekurya
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Kenneth M Tok

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Crypto coins sold by mistake. Forgot to put it through fiat wallet !

Crypto Com - Crypto coins sold by mistake. Forgot to put it through fiat wallet !
Sold crypto coins a few days ago without attaching Fiat Wallet to them and cannot find them to send to Fait Wallet
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Pros:
  • Amazing app and system
Cons:
  • Hard to find somebody to talk to for any question

Preferred solution: Cannot find coins I sold

Andres felipe Z

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Problema retiro de dinero

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Crypto Com - Problema retiro de dinero
Mucho tiempo quiero cancelar la transferencia y tener el dinero en crypt0 ? Espero una solución pronto
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Loss:
$107

Preferred solution: Full refund

Resolved
Valerie P Xnm

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Resolved: Not able to withdraw from my fiat wallet

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Updated by user Feb 29, 2024

Company fixed the issue and I have been provided with full refund. The company contacted me and my deposit went through enabling me to withdraw my funds.

Updated by user Feb 29, 2024

I was contacted via in-app chat. My deposit went through and I was able to withdraw my funds. I did have a scammer try to call and impersonate a crytpto.com technician so be aware once you have posted of scammers.

Original review Feb 29, 2024
I deposited $2000 into my fiat wallet via instant deposit. I waited 9 business days, which is 2 days passed the required 7 business days holding time, to withdraw my funds back into my bank account.

My funds are still pending in the app even though the transaction cleared my account 8 days ago. I'm unable to withdraw my funds and have reached out via the in-app chat support with no response from crypto.com. The technical support specialist hasn't even looked at my messages. There is no customer service number to call.

Basically, my $2000 is stuck in the app with the only option being to buy crypto with the money. They have pretty much stolen my $2000!
View full review
Loss:
$2000
Cons:
  • Stole my money

Preferred solution: My money

User's recommendation: Do not use this app

1 comment
Guest

Crypto.com finally contacted me and my deposit went through. I was able to withdraw my money. However, be aware of scammers who may try to call pretending to be the company you complain against after posting on here.

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