PKing K
map-marker Chicago, Illinois

Cryntel Engineered Hardwood Flooring a Joke

Cryntel has put their engineered hardwood flooring is on the market, yet their website says "Coming Soon We are curently updating our Website to feature our engineered product line. Pleae come back soon". This engineered wood is a joke. It is so soft until you can't walk on it with heels, can't drop a top from your pot in the kitchen by mistake, can't put your furniture in different locations, because ever move you make is evidenced with indentations. This stuff is worse than carpet,because at least if it indents you can rub the indentation out. I spent over $1,000 to be dissatisifed. I reported this to Cryntel, only for them to send out an Inspector (who they paid - a big conflict of interest) and give me a report to say it's the consumers fault that their product is no good. I purchased 47 boxes of this stuff from Lowes in May 2010. My contractor installed it in June and in July 2010 I find myself fighting with this company. I bet not one employee or owner of Cryntel has this engineered hardwood flooring in their home. If they did, it's been replaced. The warranty on the outside of the box is what led me to purchase the flooring, saying durable and 20 yr. warranty. If the warranty specs that were inside of the box (which my contractor didn't share with me) clearly says the product cannot withstand walking on or sitting furniture. I learned a valuable lesson from Cryntel, read your warranty before installing to see if it's unreasonable. I guarantee Cryntel I would have returned their product if I had read the requirements I needed to follow in order for the warranty of Cryntel's mock hardwood flooring to honored. I may have lost my money, but I want to make sure no one else goes through what I'm experiencing, so I'm going to spread the word that Cryntel is not a company who stands behind their consumers. They're out for your money and could care less that you're pleased with their product. Beware Consumer!!! P.S. One of my friends purchased the flooring and is returning it based on my experience, so if you're wise you should do the same.
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1 comment

I was considering this product from Lowes as well as the Thomasville ability from domicile Depot... The Thomasville tins be laid as a floating lie - which is what I demand to do over my concrete foundation.

hardwood flooring

Does anyone know if you can float the Cryntel product?

The outside of the box is not clear. Any initiative is appreciated.

map-marker Haverhill, Massachusetts

Bad vinyl tile

I purchased cryntel vinyl tile for my bathroom and installed it last week. it is already peeling up. it turns out that it is a pc of plastic with a glued on pc of plastic foil on top. i read on the box where they warranty it for a lifetime and on the warranty inside it says for a year. this product is junk! i'm now in the position of tearing up and replacing the whole bathroom floor, repairing the floor and then retiling the whole thing. if you are a craftsman do not buy tile from lowes they sell junk
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