Crumb Pet
Crumb Pet Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Crumb Pet reviews show a 1.4 star rating from 6 customers and overall negative sentiment; consumers note a nice looking tag and a setup that can help find lost pets but report high price level and poor customer service.
Key Takeaways for Future Customers
- Expect a monthly subscription charge during activation; watch for hidden billing.
- Setup may not offer a clear premium or free choice; read terms before ordering.
- Customer service and refunds are frequently reported as unresponsive.
Negative Feedback / Risk Areas
- Hidden fees and unexpected charges on activation and auto-ship subscriptions.
- Difficulty canceling membership and stopping recurring billing.
- Poor response to refund requests and limited customer service contact options.
- Delivery and tracking issues; some report not receiving tags.
Positive Feedback
Users who had success praise the tag design and its ability to locate lost pets.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Crumb Pet reviews show a 1.4 star rating from 6 customers and overall negative sentiment; consumers note a nice looking tag and a setup that can help find lost pets but report high price level and poor customer service.
Key Takeaways for Future Customers
- Expect a monthly subscription charge during activation; watch for hidden billing.
- Setup may not offer a clear premium or free choice; read terms before ordering.
- Customer service and refunds are frequently reported as unresponsive.
Negative Feedback / Risk Areas
- Hidden fees and unexpected charges on activation and auto-ship subscriptions.
- Difficulty canceling membership and stopping recurring billing.
- Poor response to refund requests and limited customer service contact options.
- Delivery and tracking issues; some report not receiving tags.
Positive Feedback
Users who had success praise the tag design and its ability to locate lost pets.
Toronto, Ontario
Helped me find my pet
my pet went missing and I got a text that he ran away to one of my neighbors back yard. highly recommend this service, I pay for premium and its not even that much
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bakersfield, California
Bait and switch
- - Advertised as free with $4 shipping, activation charges $6.95 monthly.
- - I cancelled online, but others say charges persist after cancellation.
Advertised as free (just pay $4 for shipping), but when you activate the tag, it automatically charges $6.95 per month for auto pay. This is not what I signed up for.
So, I went online and canceled my account, only to read other reviews from folks who say they continue to be charged monthly even though they canceled.
I guess I will see if I fall into that category too! :(
- Nice looking tag
- Monthly fee of 695 which is too much
Preferred solution: Full refund
User's recommendation: don't get this tag!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dulzura, California
Resolved: Hidden fee
Company fixed the issue and I have been provided with full refund.
Rather it was questions about my dog, my address, etc. Before I finished the set up I get an email with a charge for $6.95 to my card I had used to order the tag. No where in the set up did it ask me if I wanted the premium feature. NO WHERE.
I sent an email to support, he tells me to sign into and cancel the subscription, I asked twice for a refund, because it was not a choice I made willingly, I get my premium will end in 30-days.
Nothing about a refund. I sent another email stating I would be filing a complaint with my card company if I did not get the refund issued.
It was not a lot, under $10, but that is not the problem, I did not give willing consent.
Waiting to hear from my last email
- Have a great set up for searching lost pets
- Set up does not give you an option for premium or free
User's recommendation: Be very aware of the set up process. No where does it give you the option to choose
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer??????
First, WHY are you hiding any and all phone numbers?
I am confused as to when you would have sent me my pet tag?
I have not yet seen any mail from you.
Chris Berg
{{Redacted}}
- Terrible customer service if any
Preferred solution: Full refund
Morristown, Tennessee
Absolutely scam
They advertised as free then they start a monthly $9 charge that I can't seem to cancel. I used PP so I hope that protects me.
User's recommendation: Don't do it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey will notcancel and keep charging my card
- - Canceled after receipt; it wasn't what I expected.
- - They won't respond to my contact attempts.
- - They keep charging my debit card.
I canceled after I rece tag. It just wasn't what I expected i have repeatedly tried to contact these people.
And they have repeatedly not responded, yet. They continue to take money off of my debit card.
I don't want to cancel my card because I have so many of my other legitimate accounts set up using this debit card. These people are scamsters
User's recommendation: Stay away
Online scam.
- - Signed up for a free tag but paid.
- - New tag arrives; activating incurs a monthly fee.
- - Scam misleads into a monthly account; canceling is hard.
You sign up for a free tag but end up paying for it anyway.
When the new tag arrives and u try to activate a monthly fee is charged.
Scam misleading consumers into a monthly account
Extremely difficult to cancel
User's recommendation: Scam
Hesperia, California
Ordered tags, they have my information for billing, yet I have NOT received the tags ordered!
- - Tags were said to be sent to the wrong address and would be resent.
- - Over 4 weeks no tags.
- - Phone unavailable; website messages only.
I contacted their customer service, by phone and was told they went to wrong address and would go out again that day. It's been more than 4 weeks and still no tags.
Now it's impossible to get through on the phone and had to send and message through their web site?
Concerned this is a scam and they have my bank information! HELPSTAY AWAY
Newtownabbey, Antrim And Newtownabbey
They said the dog disc was free, only had to pay £3 delivery to Royal Mail. When I set up the disc tracker they immediately took £4.95 out of my bank account. This is false advertising
- - The disc was not free and £4.95 was charged at setup.
- - I tried to contact them by email but received no reply.
- - I cannot find a telephone number.
As above the disc was not free as they charged me £4.95 immediately when I set it up. I have tried to contact them by email as I cannot find a telephone number but have heard nothing
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Very very annoying that I cant contact them
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User's recommendation: Steer clear
Absolutely true! Immediately upon activation they debit your card for an ongoing premium of £4.95 (although on the website it says for a single tag it is £4.11) but you are not told this.
On seeing that they had debited my card, I complained, and they returned the £3 postage, not the monthly premium. I have had the company blocked by my bank, do not rely on them to cancel the card payments. They offer unlimited commission payments to those who introduce new business to them, but actual amounts are not specified on their website.
I was told that they were a new company finding their way, but they have been going for ten years. Be very wary of dealing with them.
Online scam
- - I signed up, filled out pet information, and paid a fee.
- - Activation leads to a monthly contract that's nearly impossible to cancel.
I signed up filled out pet information and had to pay a fee.
When u try to activate your new tag, they try to trick u into a monthly contract which is nearly impossible to cancel.
Consumer rip off
Fort Myers, Florida
Canceling the account
- - Website keeps jumping and won't let me cancel my account.
- - Crumb support sends same cancellation form for payment and account and it doesn't work.
I am trying to cancel the account, but the website is just jumping, don't let me cancel the account,
When I contacted with crumb, is just sending me the same application to cancel the payment and the account. DON'T WORK
Saint Paul, Minnesota
Asking for refund no response.
Never ordered but they took my money
Want a refund they won't contact me.
Refund refund refund refund ferfemd.
User's recommendation: Don't order
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I cannot get a hold of them to cancel they tell you what site to go to but try and find it, Its a joke and a scam