Product: Cruisesonly Customer Care Clear all filters (0 of 3 reviews match)
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CruisesOnly - Didn’t deliver onboard credit as promised

Took somewhat of a last minute cruise and didn’t receive onboard credit and once the cruise was over, so was the customer service. They have no problem blowing you off once they have your money
1.8
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Cruisesonly Customer Care
#1422542
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Horrible horrible customer care, after waiting on the phone for one hour and 45 minutes to speak to a representative, we had to cancel our cruise 4 months in advance. The online cancellation policy information states : $100.00 per person and a $24.99 processing fee....
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1.0
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Cruisesonly Customer Care
#1408619
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CruisesOnly - Very poor service don't call you back when they're supposed

I talk to on your representatives which passed me into a supervisor the supervisor was going to talk to me the next day or within a little bit as she put it after she talks to carnival cruise and the problems we had on your cruise it's been a week and a 1/2 and still no call that tells me how much cruises only really cares about their customers I gave you guys a shot after we had our problems and this is how it's resolved I'm not very happy
2.5
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Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Accommodation
Quality of Food
Staff
Value for money
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Cruisesonly Customer Care
#1200346
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