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CruisesOnly - Stolen Cancellation Fees

1.0
Details
CruisesOnly called me this morning, in reference to, a cancellation fee of $100.00. It appears Pres. Trump will no longer allow USA Cruise ship to port in Cuba and would go to another port instead of Cuba. If I didn’t agree to those term I would be bill cancellation fee. Why am I being billed, it’s the President not allowing us into Cuba. CruisesOnly only already deducted the $100.00, I want my money back. I’m looking into Class Action Lawsuit, I’m writing Better Business Bureau and informing everyone on social media not to cruise with them again. I plan on putting each and everyone of their CEO’s on social media. I already called the news stations hopefully they will cover my story.
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#1555460 Review #1555460 is a subjective opinion of poster.
Service
Cruisesonly Customer Care

CruisesOnly - On board check in

No answer need associate please
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#1542673 Review #1542673 is a subjective opinion of poster.
Service
Cruisesonly Customer Care

CruisesOnly - Didn’t deliver onboard credit as promised

1.8
Details
Took somewhat of a last minute cruise and didn’t receive onboard credit and once the cruise was over, so was the customer service. They have no problem blowing you off once they have your money
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#1422542 Review #1422542 is a subjective opinion of poster.
Service
Cruisesonly Customer Care
1.0
Details
Horrible horrible customer care, after waiting on the phone for one hour and 45 minutes to speak to a representative, we had to cancel our cruise 4 months in advance. The online cancellation policy information states : $100.00 per person and a $24.99 processing fee....
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#1408619 Review #1408619 is a subjective opinion of poster.
Service
Cruisesonly Customer Care
Reason of review
Return, Exchange or Cancellation Policy

CruisesOnly - Very poor service don't call you back when they're supposed

2.5
Details
I talk to on your representatives which passed me into a supervisor the supervisor was going to talk to me the next day or within a little bit as she put it after she talks to carnival cruise and the problems we had on your cruise it's been a week and a 1/2 and still no call that tells me how much cruises only really cares about their customers I gave you guys a shot after we had our problems and this is how it's resolved I'm not very happy
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#1200346 Review #1200346 is a subjective opinion of poster.
Service
Cruisesonly Customer Care
Reason of review
Poor customer service

Contact CruisesOnly Customer Service

Mailing Address:
Cruises Only LLC
P. O. Box 536637
Orlando, Florida 32853-6637
United States
Phone:
(800) 278-4737
All CruisesOnly Contacts