Product: Cruisesonly Cruise Booking Clear all filters (9 of 9 reviews match)
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1.0
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Just cancelled my cruise that’s 6 months away. Didn’t expect to get charged $100 more for cancellation fee. I understand the booking fee is nonrefundable but there was no indication of the $100 fee. When booking online, the $24.99 is clear as a fee but there is only a...
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Review
#1682755 Review #1682755 is a subjective opinion of poster.
Service
Cruisesonly Cruise Booking
Cons
  • Feed not clearly stated before booking
Reason of review
Return, Exchange or Cancellation Policy
Loss
$100
Agents look out for themselves and not the customer. Wasn't informed of additional bonuses/perks that would've saved additional $ and only the reps can view and access. The rep I inquired to attempted to again mis-inform me that the cruise lines sends out notifications...
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Review
#1546067 Review #1546067 is a subjective opinion of poster.
Service
Cruisesonly Cruise Booking
Reason of review
Pricing issue
Loss
$61
Preferred solution
Price reduction

CruisesOnly - Booking ahead doesn't pay off!!!!!!

I booked a cruise in January for a 14 day cruise in December on Carnival. I have a extended balcony. There is a promotion now with pre-paid gratuities. That is a big savings on a 14 day cruise. I can't get it because I'm already booked. I can have my cabin cancelled, re booked into a different category, pay a cancellation fee, lose the promotions I have, and pay more. HUH!!!! Any way, I have talked to both sides and nothing can be done to add this promotion and leave original booking alone.....I have been a loyal customer with CruiseOnly for 12 years and I am Platinum with them. I have 42 days on Carnival. I feel it's a game between client and cruise tours. Diana Heise
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Review
#1537161 Review #1537161 is a subjective opinion of poster.
Service
Cruisesonly Cruise Booking
Reason of review
Promotions
Loss
$400
Preferred solution
Add gratuities to my booking.
1.0
Details
Online promotions are misleading, dont believe what they offer. Phone service horrible. Do not use this company or you will be sorry!
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1 comment
Anonymous
#1706112

Stay away from CruisesOnly. I booked months ago using a credit card for the booking fee of $148.99.

I tried calling them to cancel the reservation for the cruise (6 months from now). No luck getting them on the phone. Waited forever and then gave up which is probably what they want. I could only pull up my reservation information and a link to make payments.

I suppose they'll contact me when the credit card I used for the booking fee won't work. That account is no longer active. I don't feel good about booking with CruisesOnly.

I had no problems with the trip I took through a face to face travel agent. I don't recommend this company.

Review
#1508072 Review #1508072 is a subjective opinion of poster.
Service
Cruisesonly Cruise Booking

CruisesOnly - Horrible customer service!!!

1.0
Details
My aunt went online to book our family cruise and was directed to this site. Well she didn't realize she was booking with this company and not directly with Royal Caribbean. It was less than 24 hours when she realized and they wouldn't give her a refund! They also wanted $250 to cancel. Don't book with them!!
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Review
#1476765 Review #1476765 is a subjective opinion of poster.
Service
Cruisesonly Cruise Booking
Reason of review
Problems with payment

CruisesOnly - Won’t help with details & no amazon Gift

2.5
Details
I booked and paid for a cruise on cruises only. I was told by norweigan i could book dining and bed configuration right now if I had booked through them, but since I booked through cruises only - cruises only had to do it. But they won’t help at all & instead say I should wait to get on the ship. Also no amazon gift card as promised and advertised
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Review
#1472454 Review #1472454 is a subjective opinion of poster.
Service
Cruisesonly Cruise Booking
Reason of review
Order processing issue
4.7
Details
I am surprised I have not heard from Nyieasha Moore since I filled out the Cruises Only survey last Monday. We recently came back from a cruise on the RCCL Jewel of the Seas which she booked. I contracted Norovirus after there was a breakout on the 3 day of the cruise....
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1 comment
Anonymous
#1628089

We were on the same cruise ship. We boarded on October 24 in Rome to go on a 12 day European Mediterranean Cruise and a 12 day Transatlantic cruise back to Puerto Rico.

My husband got deathly sick on the 12day of the first cruise and had to be rushed by ambulance to a Rome hospital. There he stayed for 9 days. I have never seen him so sick. We celebrated our 40th anniversary and his 72nd in the hospital.

We have cruised several times before, but not on this line, and never got sick.

We have travelled on land tours, to Russia, India, Africa, South America, China and never got sick, except for a cold. This ship is dirty and needs to be cleaned thoroughly before setting sail again.

Review
#1381128 Review #1381128 is a subjective opinion of poster.
Service
Cruisesonly Cruise Booking
Reason of review
Poor customer service
Loss
$1350
Preferred solution
Price reduction
1.0
Details
we book a cruise for this december2018; base on online promtion of $ 1,000.00 credit on board; free pre-paid gratuity;50% discount on 2nd guest; for our surprise when I call cruiseonly; they say only $25.00 for both senior; nothing else; this is a rip; she says that...
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Review
#1298082 Review #1298082 is a subjective opinion of poster.
Service
Cruisesonly Cruise Booking
Reason of review
Pricing issue

CruisesOnly - It’s promotion is a rip

1.9
Details
We book a cruise for dic 2028; the promotion says 1000 onboard credit: when you book ; online now they says it’s only 25,00 cause tax are not included our cruise exceeds 1000$ this a rip for a couple of senior ever will cruise with them and it’s my third cruise
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Review
#1296597 Review #1296597 is a subjective opinion of poster.
Service
Cruisesonly Cruise Booking
Reason of review
Problems with payment

Contact CruisesOnly Customer Service

Website:
www.cruisesonly.com
Mailing Address:
P. O. Box 536637
Orlando, Florida 32853-6637
United States
Phone:
(800) 278-4737
All CruisesOnly Contacts

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