CruisesOnly
Reviews and Complaints
They added transfers to my cruise without sending a bill to me. There was never a submitted bill, but two of our cabins were cancelled for lack of payment.
we purchased four cabins on a Royal Caribbean Ship. I made inquires about transfer for the cruise.
I got received transfer prices over the phone(no paper work submitted). Told the agent that I was going to look into alternate transportation. She said if I didnt call back by a certain time, the transfer we were talking about, would be cancelled. I did not call back to to to purchase these transfers.
T he following Monday we found out that two of our cabins had been cancelled for lack of payment(the cabins had been fully paid 2 1/2 months earlier) of thr transfers that I did not know had been submitted without my approval. The supervisor did not reach out to us about the lack of payment, we had to find out from the Royal Caribbean company. The Crusises Only agents you call up and talk to were wonderful, but had no rewal power to correct this. The supervisor, especially one man, were not helpful at all, this man was really poor representative for the company.
Our family facation was ruined. I WOULD SUGGEST THAT NO ONE EVER USE THIS COMPANY.
- No advantage to using
- No advantage usung
- Does not refund monet
- Even when at fault
- Takes liberties without notifying
Horrible service
- Not customer service oriented
- Lied
Preferred solution: Full refund
User's recommendation: Do not use this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFalse promotion
- Attractive promotion i
- Not customer service oriented
- Take liberties without notifying the customer
- Lied
Preferred solution: I need they honor wow promotion 30% and 550 to spend onboard it my 45 wedding anniversary ( and two senior we are cruising on Voyager of the sea in dic 11/2022 from sjuan port
User's recommendation: Don’t buy cruises from cruises only
Cruise Insurance
User's recommendation: Run
I purchase a cruise recently and they did not honor the promotion
User's recommendation: Don’t buy threw cruises o ly
I just book a cruise and they apply a 30% just for one guest and took off my 550 for free spending and don’t understand why?
User's recommendation: Don’t book with cruises only false promotion
Wrong booking#
Refund
- No advantage to using
- Refusal to refund money at no fault of customer
Preferred solution: Full refund
User's recommendation: Avoid third parties when booking!!!!!!! Go directly to the cruise company!
Refund
- It was easy to book
Preferred solution: Full refund
User's recommendation: DO NOT BOOK WITH THIS COMPANY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | West Valley City, UtahREFUNDS
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible Customer Service
After posting this review and placing a complaint with the BBB, Cruises Only was quick to contact me. I have finally received all of my money back from Cruises Only, Travel Protection was refunded and the processing fee.
Please be cautious when using a third party to book travels.
I could only call Cruises Only to discuss my account with Carnival. Although the refund process was a huge headache, Cruises Only did everything to make my situation less stressful.
- Refusal to refund money at no fault of customer
- Not customer service oriented
Preferred solution: Full refund
User's recommendation: Beware - Will Scam Money
Missing refund still...
- Refusal to refund money at no fault of customer
Preferred solution: Full refund
User's recommendation: Don’t go through a third party
Superb service...
User's recommendation: I have recommended this company several times.
Agent has no customer service
Refund
- Lied
Preferred solution: Full refund
User's recommendation: NO NEVER
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Complete scam, I totally agree! They also do not cover if the airline cancels your flight and you miss the cruise completely. We are out $3215.23