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CruisesOnly - Horrible customer service!!!

My aunt went online to book our family cruise and was directed to this site. Well she didn't realize she was booking with this company and not directly with Royal Caribbean. It was less than 24 hours when she realized and they wouldn't give her a refund! They also wanted $250 to cancel. Don't book with them!!
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
#1476765
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CruisesOnly - Travelers be cautious!

Customers, please read Reviews & Fine Print Before Booking! The reviews are accurate. You are much better off going with a more reputable company! We booked with insurance and tried to cancel in less than 24 hours and was told they would charge $200.
#1476764
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CruisesOnly - Won’t help with details & no amazon Gift

I booked and paid for a cruise on cruises only. I was told by norweigan i could book dining and bed configuration right now if I had booked through them, but since I booked through cruises only - cruises only had to do it. But they won’t help at all & instead say I should wait to get on the ship. Also no amazon gift card as promised and advertised
2.5
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Website
#1472454
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CruisesOnly - Didn’t deliver onboard credit as promised

Took somewhat of a last minute cruise and didn’t receive onboard credit and once the cruise was over, so was the customer service. They have no problem blowing you off once they have your money
1.8
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Additional Fees
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
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Price Affordability
Product or Service Quality
Quality of Accommodation
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Value for money
Website
#1422542
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Horrible horrible customer care, after waiting on the phone for one hour and 45 minutes to speak to a representative, we had to cancel our cruise 4 months in advance. The online cancellation policy information states : $100.00 per person and a $24.99 processing fee....
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1.0
#1408619
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I am surprised I have not heard from Nyieasha Moore since I filled out the Cruises Only survey last Monday. We recently came back from a cruise on the RCCL Jewel of the Seas which she booked. I contracted Norovirus after there was a breakout on the 3 day of the cruise....
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Anonymous
rose

We were on the same cruise ship. We boarded on October 24 in Rome to go on a 12 day European Mediterranean Cruise and a 12 day Transatlantic cruise back to Puerto Rico. My hus...

4.7
#1381128
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CruisesOnly - Deceptive

Prepaid gratitudies that never happened. Told one thing and got another. Dont trust your vacation on what they tell you. Never again.
1.0
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Additional Fees
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Accommodation
Quality of Food
Staff
Value for money
Website
#1375739
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I'm very disappointed with CruisesOnly and will not be booking any other trips through them. I made a reservation for a cruise for December of this year and I'm not able to go. Even though I've given plenty of notice I'm being charged a $100.00 cancellation fee for a...
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Anonymous
Shannon0429

I’m not sure about you all but the $100 cancelation fee was clear in my booking paperwork and I was told about it prior to booking. However; I was also informed that I was pay...

Anonymous
Mytwocents1

I agree they are not very truthful. When I booked I was told gratuities were included. When I looked over my documents I didn’t see it. So, I called and she said she didn’t te...

#1337271
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we book a cruise for this december2018; base on online promtion of $ 1,000.00 credit on board; free pre-paid gratuity;50% discount on 2nd guest; for our surprise when I call cruiseonly; they say only $25.00 for both senior; nothing else; this is a rip; she says that...
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1.0
#1298082
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Contact CruisesOnly Customer Service

Mailing Address:
Cruises Only LLC
P. O. Box 536637
Orlando, Florida 32853-6637
United States
Phone:
(800) 278-4737
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CruisesOnly - It’s promotion is a rip

We book a cruise for dic 2028; the promotion says 1000 onboard credit: when you book ; online now they says it’s only 25,00 cause tax are not included our cruise exceeds 1000$ this a rip for a couple of senior ever will cruise with them and it’s my third cruise
1.9
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Additional Fees
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Accommodation
Quality of Food
Staff
Value for money
Website
#1296597
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