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1.0
Details
Just cancelled my cruise that’s 6 months away. Didn’t expect to get charged $100 more for cancellation fee. I understand the booking fee is nonrefundable but there was no indication of the $100 fee. When booking online, the $24.99 is clear as a fee but there is only a...
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Most Helpful
Review
#1682755 Review #1682755 is a subjective opinion of poster.
Service
Cruisesonly Cruise Booking
Cons
  • Feed not clearly stated before booking
Reason of review
Return, Exchange or Cancellation Policy
Loss
$100

CruisesOnly review: Agreements without notifying customer

1.0
Details
I initially book with cruise-only under the agreement that they will pay the first 500 deposit I paid the deposit back by September 16th however when I went to transfer my reservation to Royal Caribbean they tell me I still owe them 250 because of an agent error who sent the last 250 I paid to Royal Caribbean so I would have to owe them another 250 in order to get it transferred. And then they were going to take another 250 out of my account the very next day although it was not my fault I paid them. They had nothing to say but I understand. I ended up canceling my reservations and taking a $100 loss because it's there mistake. I do not recommend anyone deal with them I think they're running a scam. To make sure you stay with them
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Review
#1661618 Review #1661618 is a subjective opinion of poster.
Cons
  • Take liberties without notifying the customer
Reason of review
Problems with payment
Loss
$100
Preferred solution
Full refund

CruisesOnly review: Bait and Switch! Stay away from this Company!!!!

1.3
Details
Anita Green was my booking agent . She sold us a beverage liquor package for $262.00 pp when it was all inclusive. She said our water bottles were free..not true we were taxed on them . She said that our final payment included everything...tips, insurance etc. however, at the end of the we were charged an $82.50 pp for “service charges” Anita said they would refund these charges but have not! She will not return calls or emails! Poor customer service! Anyone interested in filing a class action lawsuit against Cruise Only, please contact me at: 352-300-9110!!!!
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Review
#1655448 Review #1655448 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$804
Preferred solution
Refunded $262.50 pp for beverage package, $46.50 pp for tips for bev. Pkg. $82.50 pp for service charges.

CruisesOnly review in Barrow-In-Furness, England: To make a booking

It went through to sky?
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Review
#1601166 Review #1601166 is a subjective opinion of poster.
Reason of review
Can’t get through

CruisesOnly review: Rude customer service

2.0
Details
We had dropped our passports and spent some time retracing our steps to find them. When we did, we were late in getting to our scheduled excursion provided by CruisesOnly. I called CruisesOnly and chatted with a woman who was disinterested in our plight, and rudely informed me that our $300 excursion was lost, could not reschedule, go to a later event or refund our $$. I had purchased trip insurance through ShoreExcursionsGroup/Toursales - and since we finally found our passports, they refused to honor the trip insurance. Two shady companies I would STAY FAR AWAY from.
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Review
#1590401 Review #1590401 is a subjective opinion of poster.
Cons
  • Not customer service oriented
Reason of review
Return, Exchange or Cancellation Policy
Loss
$270
Preferred solution
Full refund
1.4
Details
Agent named Janete suey send here to email she never ever get to respond to my email I called her and keep a message in a phone in her Extinction and she never got to respond to my call today Friday July 5th 2019 time 12:00 noon in Michigan I do call Cruise only the...
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Review
#1577678 Review #1577678 is a subjective opinion of poster.
Reason of review
Today Friday July 5 I call 12 noon Michigan time talk to the agent I asked her to talk to the supervisor she do dick my name my booking number my last name my cell phone number and she put me on hold for over 25 minutes never ever have the supervisor came

CruisesOnly review in Ann Arbor, Michigan: About agent service

2.5
Details
Where are the three people we do make reservation 4 7 night with lady named Janet last name s u e y after two weeks I do send her email never respond following week I send another email you never get respond to me she do send me e-mail if I like to make reservation Resort hotel or car rental or Ever After Cruise and she never ever get to respond to my to email few questions about the cruise we going to have in July shame on her service sham on cruise only had the skinny people not helpful for customer
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Review
#1577670 Review #1577670 is a subjective opinion of poster.

CruisesOnly review: I need to cancel my reservation for a Disney cruise in November.

Credit card used is no longer active. Your website gives no way to cancel a reservation.
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Review
#1566928 Review #1566928 is a subjective opinion of poster.

CruisesOnly review: Withdrawal of cancellation fees

The President won’t allow cruise ships to docking in Cuba, now your charging me a cancellation fee because I don’t want to go to cozumel. You Charges my account for a cancellation and deposit fee. I didn’t cancel anything, your President did. I want my money back or I’ll contact numerous people you cheated and file a Class Action Lawsuit. Cynthia Laury 727-748-3084
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Review
#1555727 Review #1555727 is a subjective opinion of poster.

CruisesOnly review: Stolen Cancellation Fees

1.0
Details
CruisesOnly called me this morning, in reference to, a cancellation fee of $100.00. It appears Pres. Trump will no longer allow USA Cruise ship to port in Cuba and would go to another port instead of Cuba. If I didn’t agree to those term I would be bill cancellation fee. Why am I being billed, it’s the President not allowing us into Cuba. CruisesOnly only already deducted the $100.00, I want my money back. I’m looking into Class Action Lawsuit, I’m writing Better Business Bureau and informing everyone on social media not to cruise with them again. I plan on putting each and everyone of their CEO’s on social media. I already called the news stations hopefully they will cover my story.
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Review
#1555460 Review #1555460 is a subjective opinion of poster.
Service
Cruisesonly Customer Care

Contact CruisesOnly Customer Service

Website:
Mailing Address:
P. O. Box 536637
Orlando, Florida 32853-6637
United States
Phone:
(800) 278-4737
All CruisesOnly Contacts

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CruisesOnly review: Horrible Customer Service

President Trump stopped cruise ships from docking in Cuba and now you want me to pay $100.00 cancellation fee. Your president at fault not me, charge his ***
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Review
#1555319 Review #1555319 is a subjective opinion of poster.