New Reviewer

To finalize my cruise

Payment for my cruise . They have taken some funds from my account. Supposed to contact extension 35501.
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ID
#3473550 Review #3473550 is a subjective opinion of poster.
Location
Corsicana, Texas
Preferred solution
To book my cruise and get my tickets.

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Verified Reviewer
New Reviewer

HORRIBLE COMPANY

Cruises Com - HORRIBLE COMPANY
In January 2020 I had a cruise completely paid for when my traveling companion backed out. Cruises.com gave me a $350 goodwill voucher to use toward a future cruise. I booked another cruise for February 2021, that was cancelled due to Covid. I booked another cruise for Feb 2022. In Oct 2021 I called to make my final payment. The *** I was speaking to said I still owed money (not true). Out of frustration, I cancelled the cruise. I was told I had one year to use my voucher. Last week 2/12/22, I tried to book another cruise for 3/22. They told me they had given my voucher to a friend of mine that went on the 2/22 cruise. When I said that didnt make any sense, they changed the story and said the voucher had expired. Ive tried to speak with a supervisor or customer service, but cant get through. Not only am I out the original $750 for the first cruise, but a $275 flight credit I had to use before 3/31/22. Absolutely horrible company!!!

User's recommendation: RUN AWAY!!!

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1 comment
#2152499

After countless complaints to countless websites, Cruises.com reinstated my credits!!! I want to thank anyone that had an influence getting this done!!!

ID
#3355980 Review #3355980 is a subjective opinion of poster.

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New Reviewer

Refund

Had to cancel a cruise. Refund was supposed to be refunded to my card within 30 day and still have not been refunded.
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ID
#1893012 Review #1893012 is a subjective opinion of poster.
Location
Asheville, North Carolina
New Reviewer

BEWARE OF CRUISES.COM