Cruise Wave Travel
Cruise Wave Travel Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Cruise Wave Travel holds a 1.8 star rating from 1 review and overall consumer sentiment is negative with dissatisfaction around refunds and customer service.
Positive Feedback
Reviewers value the diversity of products and services and note a medium price level for this travel agency.
Negative Feedback / Risk Areas
- Customers report unresolved Cruise Wave Travel customer complaints about refunds and blocked communication.
- Issues with refund policy and handling of airline refunds were described as deceptive by a reviewer.
- Poor customer service and lack of transparency around billing and reservation credits.
Key Takeaways for Future Customers
- Check Cruise Wave Travel reviews and confirm refund procedures with the airline if booking through this agency.
- Keep detailed documentation of payments and refund ticket numbers when using a booking agency.
- Be cautious about relying on their customer service for dispute resolution.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Cruise Wave Travel holds a 1.8 star rating from 1 review and overall consumer sentiment is negative with dissatisfaction around refunds and customer service.
Positive Feedback
Reviewers value the diversity of products and services and note a medium price level for this travel agency.
Negative Feedback / Risk Areas
- Customers report unresolved Cruise Wave Travel customer complaints about refunds and blocked communication.
- Issues with refund policy and handling of airline refunds were described as deceptive by a reviewer.
- Poor customer service and lack of transparency around billing and reservation credits.
Key Takeaways for Future Customers
- Check Cruise Wave Travel reviews and confirm refund procedures with the airline if booking through this agency.
- Keep detailed documentation of payments and refund ticket numbers when using a booking agency.
- Be cautious about relying on their customer service for dispute resolution.
Turn one complaint into a collective action
Airline Ticket Refund Ripoff
- AA issued a $464 refund via EFT to Cruise Wave Travel for a canceled Aug 2018 Pittsburgh-San Diego trip; the agency denies receipt and blocks contact.
Ordered American Airline round trip tickets in Aug., 2018 from Pittsburgh to San Diego through Cruise Wave Travel & had to cancel trip due to family emergency. American Airlines authorized a partial refund of $464, established a refund ticket number & issued this refund via EFT on 4/23/19, but was required to send it to the agency who made the reservation/payment, namely Cruise Wave Travel.
I have tried for two months to try to get this refund from them. They have given me the run-around, claimed my refund ticket no.
was not a valid one, & denied they ever received any such payment. I have told them I have documentation proving they are lying & they have now established a phone block for any further communication with them by me.
- Dishonesty
Preferred solution: Deliver product or service ordered
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