Cruise Direct
Cruise Direct Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cruise Direct has a 1.1 star rating from 1 review and sentiment is negative, with consumers mostly dissatisfied after a failed booking and poor support.
Positive Feedback
Pricing can be competitive if the booking is delivered as promised, which a reviewer noted as the only benefit.
Negative Feedback / Risk Areas
- Booking never made leading to missed reservations and extra charges, a central theme in Cruise Direct reviews.
- Poor customer service response caused stress and repeated on-board follow-ups.
- High price level despite service failures prompted Cruise Direct customer complaints.
Key Takeaways for Future Customers
- Confirm cruise registration directly with the cruise line before travel to avoid issues.
- Be prepared for limited help and possible need to repurchase at higher cost; verify billing and refund policies in advance.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cruise Direct has a 1.1 star rating from 1 review and sentiment is negative, with consumers mostly dissatisfied after a failed booking and poor support.
Positive Feedback
Pricing can be competitive if the booking is delivered as promised, which a reviewer noted as the only benefit.
Negative Feedback / Risk Areas
- Booking never made leading to missed reservations and extra charges, a central theme in Cruise Direct reviews.
- Poor customer service response caused stress and repeated on-board follow-ups.
- High price level despite service failures prompted Cruise Direct customer complaints.
Key Takeaways for Future Customers
- Confirm cruise registration directly with the cruise line before travel to avoid issues.
- Be prepared for limited help and possible need to repurchase at higher cost; verify billing and refund policies in advance.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No reservation for a cruise leaving today????
- - Waited over 2 1/2 hours at port due to registration errors.
- - Not registered with MSC despite CruiseDirect confirmations; meals re-registered.
On 7/14 my husband and I waited for over 2 1/2 hours at the port in Civitavecchia Rome to board our honeymoon cruise. His first cruise.
Only to find out we were not registered with MSC for this cruise although I had confirmation emails from cruisedirect and had called cruisedirect for confirmation as well.
All was supposedly set until we arrived. Over 2.5 hours later and a phone call overseas to cruisedirect (had to wait for NY office to open since I was in Rome and time difference)
Finally after a very stressful time in the port with no help from MSC and little help from Cruisedirect we were able to pay again for the cruise at a higher rate and board the ship with only ten minutes to spare before ship departed.
Once on board ship because of the error on cruisedirect fault, we had to re-register for meals and lost our second seating request, our inquiries for tours at the stops was lost, and throughout the cruise I had to go to customer service at least 3x to re-instate and prove I was in fact on board and had an account overall it was a terrible experience caused in part by Cruisedirect and also MSC cruise line
- Pricing if delivered
- Booking never made
Preferred solution: Price reduction
User's recommendation: Book elsewhere. Too stressful to arrive to port and not have a reservation for a cruise and no help
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