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Verified Reviewer New Reviewer

Poor to Horrible Customer service

1.0
They never call you back. I called them to try to change a reservation. I was on hold forever and they never called back. I have called for two weeks with no response. They are trying to keep your money hostage. BEWARE DO NOT BOOK WITH THEM!!!!!

User's recommendation: Use another Website to book your cruises.

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ID
#1909596 Review #1909596 is a subjective opinion of poster.
Cons
  • Are horrible company that does not call you back
Loss
$400
Preferred solution
Deliver product or service ordered

A horrible company to work for they treaqted me like ***

Advise from a former employee. This is the perfect place to work if you are. Seeking employment with no chance for a raise or ever being promoted, Enjoys being belittled and spoken to in very poor manner by a team of unprofessional supervisor who are overworked and most likely underpaid with immensely poor knowledge of their duties, high turn overs ( people quitting) etc and more negatives
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ID
#1453826 Review #1453826 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
New Reviewer

BAIT AND SWITCH AD

1.0
FULL PAGE IN SUN-SENTINEL ADV A DEAL OF THE WEEK 10/7/18 IT WAS FOR A CRUISE ON ROYAL CARIBBEAN CRUISE FOR 5 DAYS LEAVING ON DEC 8 FOR ONLY $179. PP. CALL FIRST THING ON MONDAY. COMPUTERS WERE DOWN ON SUNDAY. NO LONGER HAD THAT DEAL AVAILABLE. PRICE NOW WAS $229. pp SAME TYPE ROOM. THEY SEEM TO DO THIS ALL THE TIME. PLUS THEY ALSO CHARGE A FEE FOR DOING THE PAPER WORK, DON'T DO BUSINESS WITH THIS CRUISE AGENT. THIS IS NOT THE FIRST TIME THIS HAS HAPPEN. BUT I FEEL THAT AT THIS TIME THE WORD SHOULD GET OUT ON THIS COMPANY. HAS ANYONE HAD THE SAME PROBLEM? TELL YOUR STORY.
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ID
#1376401 Review #1376401 is a subjective opinion of poster.
Location
Dania Beach, Florida
Product
Cruise Com Website
Reason of review
DON'T DELIVER WHAT THEY ADVERTISE

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