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Verified Reviewer
New Reviewer

Poor customer service!

I called the phone number that was listed in the email I received for the cruise line we wanted to try. I was not told that it was not the cruise line but Cruise Com. We requested early dining but they had us set for the 2nd seating, have been on hold for over 2.5 hrs at this time. The call was dropped so this is my 2nd try, no luck. The cruise line who I called first is not able to change the time. Had to call cruise com. They should say they are a travel booking site! Awful customer service. Will Never deal with them again! Tried changing it on line, the invoice number on the paperwork is no good.

User's recommendation: Ask if it’s the cruise line they are calling, if not hang up.

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ID
#3660188 Review #3660188 is a subjective opinion of poster.
Location
North Port, Florida
Preferred solution
Dining time change

No customer serbice

Basically after they sell you the cruise, you'll never be able to speak to a live agent again. Customer service might had 2 agents working a few years ago. Now, I'm pretty convinced there's nobody working this "department." You can stay on phone wait til cows come home and you'll hear is recorded messages on a loop.
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ID
#3546025 Review #3546025 is a subjective opinion of poster.

Pissed

Cruise.com failed us terribly and it will cost us almost $1000. On Saturday (2.12) we contacted Cruise.com, got much information and the agent said he would reserve a room for us. We thought we were set until we spoke with him again. He told us he was off on Sunday and Monday. On Sunday (2.13) We called again and got a different agent. She said we were not reserved and she said she would reserve the room we wanted until we could speak with our original agent again. We also emailed our original agent on Sunday (2.13) advising that we were looking to go forward. On Wednesday (2.16) we attempted to call our original agent and emailed as well. Nothing so we contacted a different agent and booked the trip for an additional cost of almost $1000. The lack of ability to contact our agent on Tuesday (2.15) was horrible. The price increase was in force. Cruise.com should have better oversight over the workings of agents. We will never use your company again, nor will recommend your service to any other friends or family. On Tuesday (2.15)

User's recommendation: Do not use Cruise.com.

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ID
#3353196 Review #3353196 is a subjective opinion of poster.
Cons
  • Horrible company that does not return calls timely

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Verified Reviewer
New Reviewer

Deceptive information

Call me at 812-343-****. If this cannot be resolved, I will contact FDIC about deceptive business practices.
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ID
#3342256 Review #3342256 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

To paying for cruise

1. Got cut off 2. Need to pay for the cruise but can't get to talk to anyone? 3. My contact is Heidi Martin #6132 But it's her day off. 4. What ever number I call I get cut off? Call me at 816506****
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ID
#3159449 Review #3159449 is a subjective opinion of poster.
Location
Salt Lake City, Utah
Preferred solution
So I can Pay for cruise
New Reviewer

Panic about Covid 19 results not coming before Cruise t

No help from any agent at cruise.com. I have been on hold for 18 minutes...then conveniently disconnected! I have tried to call off and on all day, and been put on hold. My cruise leaves tomorrow, and I will never book with you again. Sharon Luehs sharonluehs@***.net 650 863-****

User's recommendation: Avoid cruise.com.

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ID
#3124729 Review #3124729 is a subjective opinion of poster.
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Poor to Horrible Customer service

They never call you back. I called them to try to change a reservation. I was on hold forever and they never called back. I have called for two weeks with no response. They are trying to keep your money hostage. BEWARE DO NOT BOOK WITH THEM!!!!!

User's recommendation: Use another Website to book your cruises.

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ID
#1909596 Review #1909596 is a subjective opinion of poster.
Cons
  • Are horrible company that does not call you back
Loss
$400
Preferred solution
Deliver product or service ordered

A horrible company to work for they treaqted me like ***

Advise from a former employee. This is the perfect place to work if you are. Seeking employment with no chance for a raise or ever being promoted, Enjoys being belittled and spoken to in very poor manner by a team of unprofessional supervisor who are overworked and most likely underpaid with immensely poor knowledge of their duties, high turn overs ( people quitting) etc and more negatives
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ID
#1453826 Review #1453826 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
New Reviewer

BAIT AND SWITCH AD

FULL PAGE IN SUN-SENTINEL ADV A DEAL OF THE WEEK 10/7/18 IT WAS FOR A CRUISE ON ROYAL CARIBBEAN CRUISE FOR 5 DAYS LEAVING ON DEC 8 FOR ONLY $179. PP. CALL FIRST THING ON MONDAY. COMPUTERS WERE DOWN ON SUNDAY. NO LONGER HAD THAT DEAL AVAILABLE. PRICE NOW WAS $229. pp SAME TYPE ROOM. THEY SEEM TO DO THIS ALL THE TIME. PLUS THEY ALSO CHARGE A FEE FOR DOING THE PAPER WORK, DON'T DO BUSINESS WITH THIS CRUISE AGENT. THIS IS NOT THE FIRST TIME THIS HAS HAPPEN. BUT I FEEL THAT AT THIS TIME THE WORD SHOULD GET OUT ON THIS COMPANY. HAS ANYONE HAD THE SAME PROBLEM? TELL YOUR STORY.
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ID
#1376401 Review #1376401 is a subjective opinion of poster.
Location
Dania Beach, Florida
Product
Cruise Com Website
Reason of review
DON'T DELIVER WHAT THEY ADVERTISE

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