Submit ›
1.9 Based on 47 reviews
Compare to others
Respond to your
  • Customers like
    • Moving hotel room 2
    • Rving in general 2
    • Traveling in rv 2
  • Customers don't like
    • Poor quality and unhygienic bedding supplied 3
    • Terrible customer service 3
    • Uncaring woman at return center 3
More Less

Rented a Hot Deal Factory Delivery from Cruise America from Franklin Park, Il to Carson, Ca., in December 2016. I was informed, did research, read, planned the trip and decided to book a brand new RV to deliver to LA after discussing with my fiance. What could go wrong, it seemed liked a great deal, low rate, 200 miles a day, insured, brand new never rented before vehicle. My only concern was the weather in Chicago being so cold, but we were... Read more

Was this review helpful? 0 0

Service extremely poor, lots of hidden costs. Way to expensive - avoid this company. Picked up the RV from New York and dropped off in Chicago, the RV was dirty when we picked it up but was told only when we dropped it off by an obnoxious staff member that we had to clean it or pay housekeeping which would be anther $50. After we cleaned it he went in with dirty shoes and said "yeah that will do" As if the experience wasn't bad enough 2 months... Read more

Was this review helpful? 1 0

Just awful!!! Every body is really stressed, the girl who made the check out was just scarred of the manager! The RV was really dirty, the kitchen set filthy, we had problem with the RV just about 10 days after we had it : no more electricity in the bathroom, toilets did not work at all for ten days, the heater did not work neither, camping chairs were broken when we got them out, and the RV was really really old....and when we came back they... Read more

Was this review helpful? 0 0

Rented an RV in Denver (Federal Heights) for a bigger round-trip in 10/2016. We immediately found several outside damages (maybe because of the late season?). The inside was worse: Dashboard, kitchen and parts of the toilet were sticky so we had to clean it by ourselves. The main drawer from the kitchen was broken so it was sliding forward whenever we had to stop (had to block it with a suitcase). Toilet doorhandle was completely loose and... Read more

Was this review helpful? 0 0

Rented an RV from the Franklin Park IL Location. Staff there was fine, RV was acceptable. There pricing is way to much for what you get, everything is an extra and their receipt and paperwork is terrible. And of course three months later they charge your credit card for any parking tickets, tolls, etc. If you any questions about your receipt, they don't answer the phone in Mesa AZ for customer service, since they are too busy collecting... Read more

Was this review helpful? 0 0

I recently rented a Cruise America large RV to go cross country from Carson California to Fair field Ohio. There were several issues with this RV and I am very upset that it was released from the location in Carson. The RV overheated on the first grade we went over, we called in and were told to check the fluids and let it sit for a few minutes. The fluids were good and after a little while cooled down so we could continue on our trip. The... Read more

Was this review helpful? 1 1

We rented an RV to drive cross country for several weeks. We had a small accident with the AC Unit on the top of the roof. Everything was still working properly and if we wouldn't have said anything, Cruise America would have never known but we are honest people and told them. Before we even left the States to return to Europe, we received a phone call from Cruise America and we were told it was fixed and yes it was minor and they would charge... Read more

Was this review helpful? 2 1
Cruise America
1 of 10

Further to our unsatisfactory experience reviewed on August 12th, we were forced to deliver the RV to the CA "New York City" depot, which is actually in Roslyn, Long Island. There are no RV parks on Long Island (aside from very small dry camping ones in City Parks, which were fully booked) - therefore the closest is in New Jersey City. Cruise America rules state that you may not drive in Manhattan. Regulations prevent RVs with propane going... Read more

Was this review helpful? 2 0

They rented me a RV with 121000 miles the brakes were metal to metal The front in was so worn out it drove like a boat The rental agent seemed unconcerned

Add comment

Absolutely the worst. Vehicle falling apart. I contacted them when the water tank started to leak and the rep said "I needed to understand that some of their vehicles were badly treated". He then invited me to spend a day of my holiday at their depot to see IF they could repair this and the MANY other faults. I declined. NEVER rent from this company. I've lots of photos of how bad the vehicle is. Read more

Was this review helpful? 3 0

Had an experience with Cruise America?

Did not find what you were looking for?
You are reading about Cruise America.
Filing a new complaint about