Crs Checks

No correspondence from company from company when I contacted them and asked important questions.

No phone or email provided on website.

The address on the website points to shops and a gym.

I was interested in conducting a school review and went onto their website, filling out all of the information that I had available. I was charged $69.00, which they gladly accepted.

A couple days later, I received an email indicating I did not provide enough information for the search and that they would also require a consent form signed, which I was not in the position to obtain. CRC maintains that I was warned prior to filling out the application for the school review search what was needed. They claim that this is their basis for not issuing a refund. I am very dissatisfied given the fact that I was not given proper warning that additional information would be needed; however, the larger point is that they also kept the $69 for themselves, even though they were unable to perform the search...

According to the powers of reason alone, it seems absurd for someone to take $69 and not provide ANY service in return, only to tell the customer they didn't follow the proper protocol and so will not be receiving a refund. Additionally, the back-and-forth emails with management at CRC were unprofessional and discourteous.

I was never offered an apology or sympathy regarding the situation. Rather I instead received an emphatic and rude response from the company that a refund would not be issued despite not being able to perform the service...