Crown Honda Of Southpoint

I live in Chapel Hill, NC. I made an appointment at Crown Honda in Durham, NC to have my 2008 CRV serviced and have the state inspection. My appointment was for 10:30; I arrived at 9:15. the service manager, Mike Haller informed me that the car would be ready by 11:30, so because I lived so far away, I decided to wait. I informed him that I had an appointment later that afternoon and he assured me that I would be done in plenty of time.

I sat in the customer waiting area until 12:15; when I did not see nor hear from my service manager, Mike Halle, I walked out to the service area to ask what was going on with my car. Haller looked at the computer and informed me that they had just started on the car! it had been there since 9:15 and I had an appointment. His response was that there had been a number of "walk-ins" due to the impending storm! WTF??? I HAD AN APPOINTMENT AND WAS THERE EARLY! Haller said that he would go into the service bay to see if they could expedite the work and told me that he would let me know, however he was certain that the car would not be ready before 2!

So - returned to the customer service area obviously frustrated and angry. There were two other customers who also had issues with the service; one woman who was in there when I arrived said that she had been waiting hours just to get her vehicle inspected.

It is now 3PM and I am livid!! Haller never came to the customer service area to inform me of the delays nor did he apologize. I ended up having the shuttle drive me home; I was hosting a fundraiser at UNC Carolina Club that evening and had to be there at 5PM. The van driver got me to my house at 4PM; I called Haller and informed him that I had to leave but that I expected to be picked up the next morning at 9AM so that I could get my car.

When I get to the dealer the next morning, the service manager is nowhere to be found. I am in a hurry so I just pay for the service and leave. I reviewed my sales receipts and noticed that the total charge for the service was $445.24, however my MasterCard was charged $1074.77!!

What the *** is wrong with these people??? ready before 2!

So - returned to the customer service area obviously frustrated and angry. There were two other customers who also had issues with the service; one woman who was in there when I arrived said that she had been waiting hours just to get her vehicle inspected.

It is now 3PM and I am livid!! Haller never came to the customer service area to inform me of the delays nor did he apologize. I ended up having the shuttle drive me home; I was hosting a fundraiser at UNC Carolina Club that evening and had to be there at 5PM. The van driver got me to my house at 4PM; I called Haller and informed him that I had to leave but that I expected to be picked up the next morning at 9AM so that I could get my car.

When I get to the dealer the next morning, the service manager is nowhere to be found. I am in a hurry so I just pay for the service and leave. I reviewed my sales receipts and noticed that the total charge for the service was $445.24, however my MasterCard was charged $1074.77!!

What the *** is wrong with these people??? I sat in that god- dammed waiting room from 9:30 until 3PM, told that walk in customers' vehicles were serviced before mine then overcharged when my receipt clearly shows $445.24!