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New Reviewer

Have called 5 times left 4 messages and no response

Had a massage on 2018 dodge 2500 diesel def service required see dealer made a appointment over a month away from issue tried to get in touch with service department sense you only have 150 miles to go to limp mode with I put on in 2 days. They wont return my messages. I think it is a poor way to run a business. Just Wanted to know if theres anybody else in the Redding area that would work on Dodge vehicles vehicles

User's recommendation: Don’t go.

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#2696765 Review #2696765 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Replacing a warped radiator before warranty expire

Jeep Wrangler not heating had thermostat replaced on 0214****,still not heating took to chatt-town radiator for heating coil to be cleaned on 0216****. Received a call 30 minutes and was told that the radiator is warped and is leaking. Took to the dealership since the radiator was only purchased in April 2014, Advised service advisor what the radiator shop diagnosis was from Chatt Town Radiator and left vehicle since I was told by Judith Lachance that they were extremely busy. I saw the service adviser that assisted me with my last visit (James) and reminded him that he told me that he was going to call me when the brackets came in that was on back order and that he never did call. The following day called Crown Jeep and spoke with James, a service advisor, He said that the service Adviser that assisted me the previous day had left for the day but he will check on my vehicle and return my call back. During my lunch break I noticed no call from James, so I called the service manager and left message on his vm. Roy called back and told me that my vehicle was about ready to be picked up. I asked him if they replaced the radiator or what did they do to the vehicle and he said that he did not know what they did and he will check on it and give me a call back. James called back a few minutes later and told me that the radiator cap was replaced and a pressure test was ran on the radiator and the only problem is the cap and it is working now. Advised James again what the radiator company had previously told me about the radiator being warped and it was noticeable when looking down where the fluid is. James told me that I have a 2 year Warranty on the radiator and I said I thought I had a 1 year warranty which will be up in April 2015. He said no you have a 2 year warranty, I asked James to give me that in writing when I come and pick the vehicle up and that I would like to get the headlights fixed with the brackets that is not on backorder now. He said he will be able to give me the warranty when I came in to pick the vehicle up and that he do not know if the bracket clips and the lights could be aligned by close of business that day 0217****, James called me back the following morning on 0218**** telling me the price to have headlights aligned, clips for headlights 138.91. I asked James did they change told James that when I come in that I wanted the paperwork where I have 2 years warranty. Judy called me at 1 saying that my vehicle was ready. Advised Judy of the conversation that James and I had about me having a 2 year warranty on the radiator and that he was going to have the paperwork saying this when I came to pick the vehicle up. I went to the dealership and Judith walked me to cashier for payments with the headlights. I asked her where was the warranty saying I had 2 years warranty and that James assured me that I could pick this up when I came. Asst. Manger in the service department (a Female) said she was in charge, she said that I do not have nothing but a year warranty and she do not know why James told me this. She asked Judith to go and get James so he can come and talk with me. James was with a customer and stayed with the customer after waiting 15 to 20 minutes for him to come and speak with me. I then asked for the president or ceo of the company and Judith told me that everyone had went home since it was after 5 and the only person that was left was the female and she had walked away to leave James and I to settle it among ourselves. I left and went back to work and the heat never did work and it did not work on the drive home. Crown said it was my radiator and it was not sealing causing it to leak. I brought the jeep there with no heat and left with no heat.
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#597233 Review #597233 is a subjective opinion of poster.
South Pittsburg, Tennessee
Reason of review
Damaged or defective
Preferred solution
Replace Radiator that is warped

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