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Dishonest, Shifty and Unprofessional
To make a long story short. I purchased a new 2019 Kia Soul. There was a 3" long vertical scratch on the new car before I test drove it. I purchased the car and expected it to be repaired before delivery. On the day of delivery of the car, Crowley Kia disguised the scratch, it was still visible and that same day they attempted to repair it again ( 2nd attempt). It did look better and was invisible after they applied some sort of wax, polish, buffing agent to it. After I had the car home it had rained hard and the scratch was there again, very visible. I called Crowley Kia, a manager named Kalani told me to 'come on down on Monday' to have it fixed. Upon arrival it seemed as if no one knew I had a service appointment to have this scratch permanently repaired. At that time Kalani went outside to view the cratch, another manager named MIke told him where it was because he had seen it before. Kalani was outside near my car and waved at me to meet him outside. I walked around the side of building and by the time I got there, BOOM, magic, the scratch mysteriously was invisible again. I called Kalani out on this suspicious disappearance and told him that if he did something temporary to disguise this scratch and it came back again, I would be very upset and make a complaint to Kia. Sure enough, within just 2 days the scratch is back again. I have now filed BBB case against Kia because I do not wish to ever return to Crowley Kia. They have been shifty from the start. The car was brand new and just off the assembly line with just 1 miles when i test drove it, I feel Kia should allow me to have it repaired at another licensed Kia service center. Please choose your dealership wisely, if you get a bad vibe about the people or feel something shady is going on, just find the next dealer to go to. It is not worth the stress, inconvenience and upset. I am still waiting on a solution to having this scratch repaired to bring my car's paint back to new condition.
2019 Kia Motors Soul Car
Reason of review
Damaged or defective
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