CrossCountry Mortgage LLC

Customer service in truly non - existent. 4 months after mortgage they switched my account to new servicer which is still part of the same company.

They pulled a hard credit check again, which dinged my credit. My broker said it would drop after a few months - it never did. It gets better : ever. single.

time.

I try to call them there is a robot asking multiple questions , sometimes repetitive, and if I ask for live agent - another round of questions and regardless of my answer it goes round and round without any intention to switch you to an agent. After asking for an agent 20 times they disconnect my call.

But they like cashing my check every month.

I will NEVER use them again for any of my real estate.

With so many options out there, do your homework- save time and definitely go elsewhere!