Crocodile Solutions Reviews
Crocodile Solutions Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mixed sentiment in Crocodile Solutions reviews: medium price level, reviewers value billing practices and exchange, refund and cancellation policy. Website quality is a common complaint and customer service experiences vary widely from responsive support to rude interactions.
Key Takeaways for Future Customers
- Check billing details and refund policy before purchasing.
- Expect limited integrations and no native calendaring or dashboard.
- Long-term users report the software can be user friendly and time saving.
Negative Feedback / Risk Areas
- Frequent customer complaints about rude customer service and support.
- Outdated product features and poor website experience.
- No integration with Box or Dropbox and no task dashboard.
Positive Feedback
Some customers find the software invaluable, easy to navigate, and note timely tech support when needed.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mixed sentiment in Crocodile Solutions reviews: medium price level, reviewers value billing practices and exchange, refund and cancellation policy. Website quality is a common complaint and customer service experiences vary widely from responsive support to rude interactions.
Key Takeaways for Future Customers
- Check billing details and refund policy before purchasing.
- Expect limited integrations and no native calendaring or dashboard.
- Long-term users report the software can be user friendly and time saving.
Negative Feedback / Risk Areas
- Frequent customer complaints about rude customer service and support.
- Outdated product features and poor website experience.
- No integration with Box or Dropbox and no task dashboard.
Positive Feedback
Some customers find the software invaluable, easy to navigate, and note timely tech support when needed.
Poor Support and customer service.
- - Support is poor and unprofessional.
- - Replies were rude and pushy.
- - I plan to report them to their CEO.
This company has one of the poorest support and customer service. When you reach out to them for support, its like talkinv to street gangster except gangster have common sense respect.
I sent an email to their support site and they replied back with very rude response.
Response are like demands to push you away from getting their support. I am going to report these unprofessional lazy people who hates their job to their CEO.
Preferred solution: Give the ustomer what they paid for and fire all the rude employees.
Winston-Salem, North Carolina
Invaluable work asset
- - Crocodile Solutions is an invaluable asset.
- - It is user friendly and easy to navigate.
- - One-button docs save time; support is responsive.
Our company has utilized Crocodile Solutions software for many years now; it is an invaluable asset to the work day. The software is user friendly, easy to navigate and populate.
The ability to create multiple client related documents with one button is appreciably time saving . Additionally, in the many years we have used the database, the need for tech support has been very infrequent. When it was, the staff was immediately available and addressed any issues right away.
The Crocodile staff is great to deal with and - they know their product - which we highly recommend! Virginia Johns Office Manager Law Office of Maryjean Ellis
San Francisco, California
Outdated Product, Horrible Customer Service
- - Outdated software with poor functionality and high costs.
- - No Box/Dropbox integration or calendar sync.
- - No daily task dashboard; rude support.
This software is completely outdated and has poor functionality and costs as much as the leading customer management programs.
1) Does not integrate with box, dropbox etc...
2) Does not natively integrate or push info to any calendaring program automatically.
3) No dashboard showing daily task lists. Must go into individual client file which makes the program unworkable for even small caseloads.
4) HORRIBLE AWFUL CUSTOMER SERVICE. We spoke with Jessica Moore (the only rep) who was rude and did not offer to compromise any solution to a year contract when we found the product unusable.
Please avoid this product at all costs. You will avoid many headaches and save money.
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