Manufacturer: Cricket Wireless Category: Phone Services Clear all filters (25 of 25 reviews match)
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Purchased two phones and new service from Cricket.Got home and phones would not ring, data didn't work and messaging was poor. Called customer service - told to be patient the tower was under repair. After a while texting improved but still no phone calling ability. Contacted them again. Rep said no reason for these problems. Confirmed 4G LTE in our area and said we are only 1.5 miles from tower. Must be the phones. Went back to store.....told...
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2.5
I liked
  • Pricing and the product
#996674
I signed up for service online with cricket wireless and selected to pay by autopay using a credit card as Cricket offers a $5 credit with autopay billing. Well my credit card was charged for the full amount-no $5 credit applied. I contacted customer service and they told me the credit card was not on the account at the time the billing went thru, yet I set up the credit card info the same day I signed up for the service. The fact that they...
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2.2
I liked
  • The
  • Website was easily navigated
I didn't like
  • Lousy customer service
#995354
Terrible customer service and they will find any and every way to get more money.Ive been a loyal on time paying customer and i wanted my number changed due to being harrassed by my ex. I had a $50 credit which one lady said she would take the $15 fee to change my number out of that. The very next day my service is suspended after paying my phone bill in full as always. Suspended because I owe $15 which the lady said she would take out of my $50...
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Cricket Wireless Mobile Phone Service Review

#895750
I called before midnight to make the rest of my bridge payment. my phone was already turned off and it was asking me to pay more. I couldn't get thru to customer service so I called in morning. Now there saying I have to pay full amount even tho when I did try to call the night before it wasn't letting me take my payment.
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Cricket Wireless Mobile Phone Service Review

#893776
1.0
Nashua store sold me plans for my phones but couldnt get my phones working ai asked for refund because i couldnt use service. They refused refund and said best he would do was sell me new phones.my old phones were fine i only wanted cheaper rates.they suck im still fighing this 189 dollars for nothing they still refuse refund. I never used 1 second of the plan.
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Cricket Wireless Mobile Phone Service Review

#885968
1.4
Cricket service I will no longer use I've been a faithful customer for over a year and they will not allow me today to set up a payment on my credit card because it will be 2 days early I'm going to t-mobile
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Cricket Wireless Mobile Phone Service Review

#863134
I payed my phone bill and the service was cut off on the phone i payed on the 30th of april for may bill, but it was cancelled on may2 and the bill cycle didnt start till may 11 now they denied my claim for reinburstment of 60 dollars. I need help!!!
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I had Cricket 2 yrs, They are the worse service, I keeped getting drop calls constantly, I called Cricket several times about the drop calls, They did nothing about it, I had 6 Cricket Cell phones & every one, Had drop calls, There internet service is alright, not very fast compared 2 other companies....They hve very rude customer service representatives over the phone...They never do about ur problem, This company sucks so bad, Do not switch 2...
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Please do not consider getting cricket wireless. I have been with them for about a year now and I am thoroughly and utterly DISPLEASED. First off, the service is *** awful. Even when the bars are full for reception I get dropped calls and people often cannot hear me. Time after time during a call the bars will go blank for a few seconds and neither party can hear each other. This is just sad. Cricket is supposed to use AT&T towers and my...
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1.0
I didn't like
  • Terrible company they are thieves
The service is awful, when I try to call a number I have to make at least three attempts.I dial the number, hit send the call says connecting but it never rings and then it just hangs up. I have to do that at least three times to any given number. Second of all, the service lags bad. Even as I type this the keyboard lags. It's like I'm typing to fast and the words don't write right away. As far as customer service goes....lmao....the cricket ppl...
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Very poor phone connection I am always losing signal that or it takes forever to connect to a call what if I was in a life in death situation.Then I have tried twice to do Bridge pay and my phone was still off i had to pay an additional $45 that I do not have I would like a credit. Then I WANT THE ADS TO STOP ALREADY it does not matter if I am on FB, trying to unlock my phone, or texting I get non stop ads make them go away. Altogether I need my...
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Anonymous

Anonymous If you want better service cricket wireless cannot provide that to you. Sorry. You probably wont get your money back either.

Exactly 2 weeks ago i paid my bill as i always do.I have used my phone in the same fashion for the past 5 years, even upgraded my data plan to avoid this very problem, yet im getting notices that ive exceeded my data limit. This to me seems highly unlikely seeing as how the mannaer and use of my phone has not changed in 5 years.Especially when i am encouraged to purchase more data 2 weeks after i paid my bill.
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Cricket wireless has gone from, a Very bad service to Tragic, with the service being "Unreliable" during almost anytime. Also Customer Service Rep"s, telling you upgraded when you, know you wouldn't upgrade with this "Lousy" Company. The service is so "BAD" that I am sorry anyone has to endure, the lack of Professional, business & humanitarian ethics, that as Cricket wireless the cell phone company should consist of. I am in a position...
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Anonymous

Anonymous MY Experience "HORRIBLE CELL PHONE COMPANY "

Ive been with Booste Mobile and Metro. Now i switched to Cricket. It sucks!!! The worst phone amd service. I pay $50 a month. You get $50 free on the third month. I see why. I dont plan on still even being with them that third month. Plus my phone was free. I got me amd my son one. I payed $150 that day. They have a fee for turning the phone on. Worste ever i dont recomend this at all. BOOSTE IS WAY BETTER. IJS.
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