Timothy F Rsa

I need to speak with someone about getting two cricket phones unlocked

I bought the phones about three months ago. They didnt work in the area where I needed them. I need to get them switched over to T-Mobile if possible if theres anyway somebody can call me
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Preferred solution: I would like to get the phones that I have unlocked so I can switch over to T-Mobile

Ray Rey

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Verified Reviewer

Customer support

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Updated by user Jan 11, 2024

Cricket has shady practices and they know it. And they don't care for customers

Original review Jan 11, 2024
I just joined and they gave me a number tht belonged to someone before me and I've been receiving calls 24/7 from the time I wake up until I go to bed. I called customer service and they said I have to pay 15$ to change my number. Then I ask to talk to chat supervisor then I was put on hold till I hung up. BOOST NEVER TREATED ME LIKE THIS. also there service is super slow.
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Loss:
$15
Cons:
  • Bad customer service

Preferred solution: Free number change, That number is very used I need a different one so I can enjoy a normal day

User's recommendation: Go with another Service

Tracie M Vcr

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Verified Reviewer

Cannot straighten out her account, have been trying for 6 mos. They have outright admitted that they are lying to me, 1 representative threw her cowork under bus n said rite out he lied to u! I said I

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Horrible plan, service, etc. Stealing every month from my mom, have tried to switch to no avail, update plan to 55 unlimited so u can't keep stealing from her!

And I don't need to prove anything, her bank statements show we have paid 55 unlimited every month n representative says she sees on her end it's our fault for not updating my plan in the app, I said u SEE CLEARLY that she purchases a 55 dollar plan with her debit card u CONTINUE TO GIVE HER ONLY 5OR 10 GIGS, WHICH EVER IT IS , WHICH GIVES HER 5 DAYS OF DATA AND YOU CAN CLEARLY SEE THATS NOT WHAT SHE PURCHASED!!!

ITS SO EASY...ITS SAD THEY HAVE OUTRITE LIED STOLEN AND STRUNG US RITE ALONG EVERY SINGLE MOS. WHILE WE OBLIVIOUSLY THINK ALLS FINALLY GOOD TILL ITS TO LATE!!!

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Loss:
$90
Pros:
  • Non
Cons:
  • Horrible plan worst ever

Preferred solution: Full refund

User's recommendation: Do NOT use cricket!!!!! We TRULY can't stand them!!!!!

Tracy H Dko
map-marker Philadelphia, Pennsylvania

CI got hung up on

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Cricket Wireless - CI got hung up on
Originally my complaint was everytime I would take a picture or make a video my location would come up china.845450 I've never been to China in my life when I called customer service they hung up on me while asking me to hold then they said we're having technical difficulties here in office this was a live agent telling me this one particular time the agent was singing on phone while I described my issue I was with att for over 10 years been with cricket for over 6 is this how you wanna treat your valued customers is this the quality of product you want to put out
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Loss:
$5000
Pros:
  • Pros of cricket there flexibility for payment
Cons:
  • Bad reception bad customer service the insurance plan is a joke

Preferred solution: Full refund

User's recommendation: There diffiantly needs to be a shake up in corporate then trickle down to customers service the product your putting out is inferior

Anonymous
map-marker Bakersville, North Carolina

No one would ever answer the phone. New customers. bringing their number to their service receive

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Payments were auto applied 2 days prior to due date monthly on auto pay. Upgrading as existing customer is more expensive than starting new line
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User's recommendation: Not likely

Lakinda K

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Verified Reviewer

Line suspension

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I payed $35 for a bridge pay before service was interrupted,but all of sudden my account would not allow me to do it after spending $35. I want my money back please. ASAP
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Loss:
$35
Pros:
  • Cheap price
  • Bridge pay
Cons:
  • Pay more using bridge pay
  • Data interuption
  • Bad customer service

Preferred solution: Full refund

User's recommendation: Do not fool with cricket,it's a rip off company and they don't care about the customers being satisfied at all.

bh Ajx

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Verified Reviewer
| map-marker Oklahoma City, Oklahoma

Had to replace my little brother's phone

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The two girls that helped us were so friendly and helpful. I or my little brother know only how to dial a phone and answer one. They transferred all of his contacts to the new phone for us without a problem. This was at the 10th and May Ave. store very satisfied with the service they gaveyes
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User's recommendation: If you need cricket go to this store

veronica H Tmd

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Verified Reviewer

Overcharging

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I've enrolled in bridge play on a holiday and now they want me to pay double I'm already poor as it is and it's very difficult they were good until now and I am very unhappy and I will ruin your company if you don't fix this for me
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Loss:
$50
Cons:
  • Wrong in everything

User's recommendation: Don't bother

Jonathan C Smm

Loss of service

Service has stopped working and my bill isn't due yet.i don't really freaking care about no one hundred symbols I just really need my phone back in proper working order.
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Pros:
  • Great service until today
Cons:
  • No service as of today

Preferred solution: Price reduction

Kaelan Mfn
map-marker Palm Bay, Florida

My phone is saying that it is out of network there is a major problem here and it needs to be corrected immediately and I am not paying no $1 for any other services

It has not been resolved my phone is still not working it's stating that I am out of network I was told you were going to send me a new phone because this phone has been refurbished it is not brand new and it is not working properly I have called and complained about this last week twice and I have gotten no results now the phone is not working at all
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Dennis S Wgw

My phone only lets me call emergency calls my bill isn't due till march the 8th

I woke up this morning an my phone wasnt work said emergency calls only not reading sim my bill isnt due until march 8th
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Preferred solution: My phone to work again

Edison P Fim
map-marker Chicago, Illinois

Someone change my pin without my permission

I dont want nobody change my pin just me Im the owner of the account I dont want nobody do it again cause is disgusting to me
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User's recommendation: Don’t let nobody change pin

Anonymous
map-marker Redmond, Washington

Manager said *** me

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Cricket Wireless - Manager said *** me
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Cricket Wireless - Manager said *** me - Image 3
I tried cricket tried to transfer never had problems and paid for a damn government phone, application was deleted by cricket oct 2nd , but had acp on Sept 25 when I tried to switch, I could not why? no clue.cricket always been high as *** pricing and now they scamming ppl like they did me .I filed a complaint.i call these ppl they turn off my data phone pay due oct 25???
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User's recommendation: never trust pricy

Blakley Ufm
map-marker Anderson, South Carolina

No service

No connection to internet and I dont want to give more details of what happened I want to speak to someone in customer service! Not happy!
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User's recommendation: Do not recommend cricket to anyone customer service sucks!

Juanmiguel Ryg

My phone stopped working

It just stop working i don't know why. It was working a few hours ago. It also saying no date and emergency phone calls only.
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Preferred solution: For my phone to be fix n start working again.